Helping Hands Home Care in Merseyside | 4 Home Care Providers

Review of
Helping Hands Home Care (Aintree)
from S B (Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

As a client receiving care from Helping Hands Aintree I have to commend the professionalism and efficient work ethic employed by the pleasent and friendly staff who care. always prepared to do whatever is required they are on time well presented the office is easy to contact with any queries and if

an issue should arise things are dealt with promptly
Overall an excellent company

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Review of
Helping Hands Home Care (Aintree)
from Pauline S (Daughter of Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Care needs have been met in a considerate and kind way. When Mum was admitted to hospital, Helping Hands Home Care were very helpful and understanding with differing care needs at short notice.
Rota is sent each week so we know who will be coming and when. Really pleased with the care and service.

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Review of
Helping Hands Home Care (Aintree)
from A F (Daughter of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

My father has had care from this company for nearly a year. He has absolutely taken to his carers and they have been great with him. The company have frequently responded to changes in care needs, in amount of care required and changes to rotas that I know can be challenging. The carers have communicated

any issues they have found so that we can respond, and the managers have been fantastic with their access of communication channels and in pulling out all the stops to the rise of various challenges along the way. Communication is so important and this branch was far superior than another who looked after another family member. I and my family (including) Dad appreciate their help and Dad has really been enjoying the company he gets when they are there.

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Review of
Helping Hands Home Care (Aintree)
from M F (Son of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

I've been really pleased with the care provided for my father. In the time the Helping Hands team have been visiting, they have built a really good relationship with him and kept him safe, well and in good spirits.
The carers are all very friendly and all show great commitment to their roles.
Behind

the scenes, the management team have done a very professional job when responding to my father's changing needs at short notice and have been great to deal with.
This has been the first time I have been involved in organising a care package for a family member. It's been a difficult situation made very easy by the team. I can highly recommend them.

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Review of
Helping Hands Home Care (Aintree)
from B M (Daughter of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

The lovely staff are very patient with my mum who has dementia and is not always cooperative. They are also great with my brother who is unable to communicate and has limited capacity to understand language.

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Review of
Helping Hands Home Care (Aintree)
from Claire T (Daughter-in-law of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

The team have been lovely and a massive help towards my family. My mother-in-law gets 3/4 visits a week and all the team have really become part of my mother-in-law's daily life.
Thank you again! My advice to families would be don't struggle alone, reach out and get help.

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Review of
Helping Hands Home Care (Liverpool)
from J M (Son of Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

We are very satisfied with mum's care, especially since the review and the staff have helped keep a regular, familiar face for mum to see each visit. Our regular carer is excellent and mum really appreciates her work.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Liverpool)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Southport)
from L L (Daughter of Client) published on 9 January 2024

Submitted via Website • Report

Overall Experience

Helping Hands have been providing care for my mum for the past 11 months visiting 3 times a day 7 days a week providing personal care when required, assisting with meal prep, shopping, collecting and dispensing medication.
All of these tasks are carried out efficiently and each care assistant assigned

to my mum is friendly courteous and respectful.
On occasions, I have had to change visiting times or ask for extra help at short notice. The care assistants, branch staff and management at Helping Hands Home Care Southport have always gone above and beyond to support my mum's needs and care.

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Review of
Helping Hands Home Care (Liverpool)
from David K (Son of Client) published on 21 December 2023

Submitted via Website • Report

Overall Experience

I would like to thank Helping Hands for there swift and professional response to my mum's needs. They stepped in and helped my mum who's condition deteriorated rapidly and supplied advice and support to my family and especially my mum. I can't fault the manager and her carers who worked closely with

the Adult Social Care team and other agencies. Thank you again for your help and support you gave provided for my mum.

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Review of
Helping Hands Home Care (Aintree)
from Colin L (Son of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience

I started using Helping Hands Home Care in September 2022 to help the family provide ongoing care and support for my elderly father who wishes to remain living at home for as long as possible. To date the care visits he has received have been first-rate. The carers always approach their work in a very

positive, kind and respectful manner with a smile on their face. They are also happy to work with you when you need to reschedule visits due to changing circumstances.

Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Thank you so much for leaving such a wonderful review for us! I'm thrilled to hear how happy you are with our service and that our carers have been so positive, kind and respectful! Always happy to help.
Best wishes.

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Review of
Helping Hands Home Care (Aintree)
from Pat Y (Mother of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience

My adult son has received excellent care from the team at Helping Hands. Due to his mental health, it has been difficult in the past to arrange care, but the manager and her team have worked hard to accommodate his needs. He has now settled into a good routine with the care provided. He lives independently

and it was important to have the same person at each visit. This did take a couple of visits, but Helping Hands persevered with his constant requests and now he is really settled. All the staff are pleasant and easy to talk to. I have always felt that they hold my son's welfare as a priority and are flexible when needed. A great team.

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Review of
Helping Hands Home Care (Aintree)
from R P (Daughter of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience

Helping Hands are a very reliable service to deal with. They help to look after my elderly dad, who is living by himself now. All of the staff are very professional as well as being very friendly. Nothing is too much trouble. I would highly recommend Helping Hands for anyone needing some care, either

for themselves or a family member or friend.

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Review of
Helping Hands Home Care (Aintree)
from David C (Son of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience

I needed care for my elderly mother, initially to give me peace of mind that she is ok when I'm not there. Unfortunately, she has deteriorated a little over time and needs assistance more and more. The care team at Helping Hands have been great, nothing is too much trouble and they are fully able to

adapt the care provided to suit her needs. I cannot thank you enough for all of the help and support given to both me and my mum.

Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi David,
This is such a lovely review, thank you so much! It's our absolute pleasure to provide support for your mother and I'm pleased to hear that we've been able to help you both out. Your kind feedback truly means the world to us!
Best wishes.

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Review of
Helping Hands Home Care (Southport)
from Norma E (Wife of Client) published on 17 August 2022

Submitted via Website • Report

Overall Experience

I have only been with Helping Hands for a short while but I am very pleased with the care they have provided for my husband who has dementia, the carers always treat him with dignity and seem genuinely concerened for my well being as well.

Reply from Sarah Burke, Branch Care Manager at Helping Hands Home Care (Southport)

Thank you very much for leaving this amazing review! I'm thrilled to hear how happy you are with the care we have provided for your husband, and I'm pleased that our carers have shown concern for you, too. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Southport)
from Eve H (Friend of Client) published on 16 August 2022

Submitted via Website • Report

Overall Experience

As I recently had a hip replacement, Helping Hands came in twice a day to assist my husband who has dementia and to provide breakfast and a light tea for us both. Now I am more able, we have agreed for them to come in for one hour twice a week to do any cleaning, ironing and shopping which may be needed.

In the past 2 months we have needed their service, I cannot praise all the ladies (and gentleman) enough for their help and kindness in what was a difficult time for us. A worthwhile service which I can thoroughly recommend.

Reply from Sarah Burke, Branch Care Manager at Helping Hands Home Care (Southport)

What a glowing review - thank you ever so much! It's fantastic to hear how you and your husband have benefitted from our care We've always done our utmost to ensure you and your husband and all of our customers have the support they need, so to receive this positive feedback really is wonderful.
Best wishes.

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Review of
Helping Hands Home Care (Southport)
from Christine A (Daughter of Client) published on 18 July 2022

Submitted via Website • Report

Overall Experience

The staff provide good care for Mum and support us as a family to continue to keep Mum at home. They are aware of Mum's routine and do their best to keep that in place for her. We look forward to that continuing with the current staff.

Reply from Sarah Burke, Branch Care Manager at Helping Hands Home Care (Southport)

Hi Christine,
Thank you so much for leaving such a great review! I'm delighted to hear that you're so pleased with the care we provide for your Mum and it is our absolute pleasure to give her support. Always happy to help!
Best wishes,

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Review of
Helping Hands Home Care (Aintree)
from S F (Daughter of Client) published on 8 July 2022

Submitted via Website • Report

Overall Experience

I needed reliable care for my terminally ill mother over the last few months. She has recently passed away. Throughout, they treated my mother in a kind, respectful, and caring manner. They were able to any last-minute changes in plans and also supported the family throughout. Highly professional yet

caring. They were absolutely wonderful, and in my experience, would recommend them to anyone.

Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Thank you ever so much for leaving such a heartfelt review! It was our absolute pleasure to provide care for your mother, and I'm so pleased to hear how supported your family felt. Wishing you and your family all the best.
Best wishes.

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Review of
Helping Hands Home Care (Aintree)
from Christine F (Daughter of Client) published on 28 March 2022

Submitted via Website • Report

Overall Experience

We are very grateful and pleased with the care that Helping Hands are providing my elderly mother.
Nothing is too much trouble, and the client's wishes are always met with a smile and the help done with kindness and dignity.

Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi Christine, thank you so much for leaving such a lovely review! It is our absolute pleasure to provide care for your mother, and I'm delighted to hear how happy you are with our service. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Aintree)
from David B (Client) published on 28 March 2022

Submitted via Website • Report

Overall Experience

Helping Hands provided me with excellent care and support following a full hip operation. From my initial contact and throughout the period, they were most professional and helped me to rebuild my confidence and independence. On each daily visit, this was underpinned by a welcoming warmth and understanding

of meeting my needs and helping me to recover from my operation. I'm most appreciative of the care and support they provided and would not hesitate to recommend them.

Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi David, thank you ever so much for leaving this glowing review! I'm absolutely delighted to hear how you have benefitted from our care and have been able to rebuild your confidence and independence following your hip operation. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Southport)
from R C (Daughter of Client) published on 22 March 2022

Submitted via Postal Card • Report

Overall Experience

Kind caring staff who look after my mother, who has dementia, with dignity and compassion. The office staff are always happy and willing to provide more care as and well we need it. I and my family are very happy with the service.

Reply from Sarah Burke, Branch Care Manager at Helping Hands Home Care (Southport)

Thank you so much for leaving such a great review! It is our pleasure to provide care for your mother and I'm delighted to hear that you and your family are so happy with our service. Always happy to help.
Best wishes.

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Home Care Providers Owned by Helping Hands Home Care in Merseyside

Helping Hands Home Care Locations in Merseyside (4)

Helping Hands Home Care Reviews in Merseyside (22)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Liverpool)

Helping Hands Home Care (Southport)

Helping Hands Home Care (Liverpool)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Southport)

Helping Hands Home Care (Southport)

Helping Hands Home Care (Southport)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Aintree)

Helping Hands Home Care (Southport)

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