Helping Hands Home Care in North Somerset | 2 Home Care Providers

Review of
Helping Hands Home Care (Clevedon)
from C B (Son of Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Generally, happy with the care and carers. The communication could be better something emails not responded would like more regularity with the same carer.
However, the carer / people have always come across well to me and my parents seem happy with the support.

Reply from Samuel Roberts, New Business Team Leader at Helping Hands Home Care (Clevedon)

Good afternoon ,Thank you for your feedback! We're really glad to hear that you and your parents have been happy with the carers. We take your comments about communication and consistency of carers seriously, and I have passed these comments onto the Branch & Area Care Manager to look into this for you. Thank you for taking the time to leave us a review. Best regards

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Review of
Helping Hands Home Care (Weston-super-Mare)
from A S (Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff in the office are very friendly and always helpful. The carers I have, continue to be very professional and listen. The days and times I need someone can be complex. Occasional mix up but in the main all goes well. I moved in December and a lady came out to see me. She was keen to assure me

and we went through my medical condition and she took notes. She was very professional and I could tell she wanted to assure me that they recognised my needs and that I was happy.

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Review of
Helping Hands Home Care (Weston-super-Mare)
from L G (Client) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I find Helping Hands Home Care the best, they are so nice and don't mind me talking. I don't think you could do any better. They help me so much.

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Review of
Helping Hands Home Care (Clevedon)
from Carolyn H (Client) assisted by family/friend published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience

My care is bubbly, friendly, very helpful and chatty, and we have a good conversation.

Reply from Sian Redwood, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Carolyn, thank you so much for leaving such a lovely review for us! I'm delighted to hear you describe our carer as very helpful and chatty, and we understand the importance of having a good connection with your carer. Your kind feedback is truly appreciated.
Best wishes.

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Review of
Helping Hands Home Care (Weston-super-Mare)
from Susan S (Daughter of Client) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience

My mother has been treated with care and respect. The staff members have been cheerful and polite and always ask if there is anything else they can do once their duties are complete.
My mother has looked forward to your visits and will miss them now she is better. We would not hesitate to use your

service again if it becomes necessary.

Reply from Julie Weeks, Branch Care Manager at Helping Hands Home Care (Weston-super-Mare)

We're so grateful for this kind review - thank you very much! I'm thrilled to hear how your mother always looked forward to our visits and that she was treated with care and respect. It was our absolute pleasure to provide care for your mother and we are always here to help!
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from Suzanne G (Daughter of Client) published on 26 October 2022

Submitted via Website • Report

Overall Experience

My mother really enjoys her visits, she loves the company more than anything. Getting to know new people when you are elderly and don't go out much is difficult. The visits provide mental stimulus and happiness.
I find that the communication with the care team is efficient and friendly which is especially

important to me as I live abroad.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

This is such a lovely review, thank you so much! It's wonderful to hear that your mother really enjoys our visits and that our carers have been able to provide her some mental stimulus and happiness. It is our absolute pleasure to provide support for your mother and we're always here if you need anything.
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from Eileen D (Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience

The carer is always very friendly and helpful and has a pleasant manner. She seems to be always willing to do any tasks - whether personal care or cleaning.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Eileen,
Thank you ever so much for your review of our service. We're really pleased that your carer is so friendly and helpful to you. It sounds like you have a great rapport!
With very best wishes,
Claire

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Review of
Helping Hands Home Care (Clevedon)
from M D (Client) published on 8 July 2022

Submitted via Postal Card • Report

Overall Experience

Care has been provided for more than a year. The carers have all been friendly, punctual and willing helpers. I have and still am, very grateful for their assistance.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you for taking the time to leave us a review. We really appreciate your feedback. Punctuality and friendliness are so important, so it's great to hear that we're getting it right.
With very best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from H C (Daughter of Client) published on 14 June 2022

Submitted via Postal Card • Report

Overall Experience

Helpful, always willing to discuss any issues. Very friendly towards client.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this great review! I'm so pleased to hear that you find us to be so helpful and friendly and we're really grateful for your kind feedback.
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from P H (Son of Client) published on 18 May 2022

Submitted via Website • Report

Overall Experience

As the son of the client, it gives me complete peace of mind knowing that Helping Hands are looking after the client on a weekly basis. Always on time and, weather permitting takes the client for a local walk.
Helping Hands are easy to contact and are always polite and can be flexible with some of

the arrangements.
The client is always happy after the visit from Helping Hands. Really excellent service.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this fantastic review! I'm absolutely delighted to hear that we can give you the peace of mind that we're providing the best care possible - it's what we strive for. Your kind feedback means the world to us, and I'll be sure to let the carers know too!
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from A H (Daughter-in-law of Client) published on 8 May 2022

Submitted via Website • Report

Overall Experience

Helping Hands provide a friendly, caring and efficient service. The carers are greatly valued by my mother-in-law and by us for their compassion, professionalism and attention to detail. In addition to this, the communication from both the carers and the coordinators and administration has been first

class. I would highly recommend Helping Hands.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this amazing review! We couldn't be happier to hear that your mother-in-law greatly values our carers, and it's a pleasure to provide support for her. I'll be sure to pass on your kind feedback to the team - we're so grateful.
Best wishes,

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Review of
Helping Hands Home Care (Clevedon)
from D T (Son of Client) published on 7 May 2022

Submitted via Website • Report

Overall Experience

I find that the carers who visit my mother are very attentive and friendly. My mother is delighted with the care. We are always notified if there are any changes in the times of her visits. Overall we are happy with the service provided.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for this fantastic review. It is our absolute pleasure to provide support for your mother and I'm so pleased to hear how delighted she is with our care. Your kind words are very much appreciated.
Best wishes,

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Review of
Helping Hands Home Care (Clevedon)
from Joyce S (Client) published on 28 March 2022

Submitted via Postal Card • Report

Overall Experience

Very friendly.
Quiet good timekeeping.
Efficient.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Joyce, thank you so much for leaving a great review! Your kind feedback is very much appreciated.

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Review of
Helping Hands Home Care (Clevedon)
from Bonnie W (Daughter of Client) published on 23 February 2022

Submitted via Website • Report

Overall Experience

Helping Hands have provided amazing care for my mother, who’s in a retirement village, for just over a year now. Mum feels very confident in the care they provide and gets on very well with the care providers.
The manager always goes above and beyond, is reliable, as are all her staff, and can never

do enough for the clients they care for. I feel totally confident that my mother is in very capable, reliable and caring hands.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you so much for leaving this brilliant review! We're thrilled to hear how happy you are with our service, and we're so glad that your mother feels confident in the care we provide. Your kind words are very much appreciated.
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from Geoff N (Son of Client) published on 21 February 2022

Submitted via Website • Report

Overall Experience

Helping Hands Home Care team have been supporting my mum since August last year due to her advancing dementia and I have been very pleased with the service provided. The team reacted positively to a change in her care plan when we realised that 3 days a week was insufficient. Communication between the

service provider and myself was very important to me and in this respect Helping Hands were first class. Overall a very positive experience resulting in a happy customer!

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Geoff,
Thank you so much for leaving such a wonderful review! It's our absolute pleasure to provide care for your mum, and we're so glad to have helped. Your kind words are very much appreciated. Best wishes

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Review of
Helping Hands Home Care (Clevedon)
from P P (Client) published on 21 February 2022

Submitted via Postal Card • Report

Overall Experience

Everyone is very helpful and carers are so understanding.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Peter,
Thanks so much for leaving a great review, your kind words are very much appreciated.
Best wishes.

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Review of
Helping Hands Home Care (Clevedon)
from A E (Granddaughter of Client) published on 4 February 2022

Submitted via Website • Report

Overall Experience

Excellent service and wonderful carers, really happy with the team. They always check what’s needed and are very kind, would recommend. Communication also brilliant and get back to you on the day with any queries.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you very much for leaving a wonderful review. Our carers work very hard so it is great to know how appreciated they are.
Best wishes

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Review of
Helping Hands Home Care (Clevedon)
from Tamsin S (Daughter of Client) published on 4 February 2022

Submitted via Website • Report

Overall Experience

My dad has Dementia and Helping Hands have been supporting him to remain living in his flat. With recent progression of his illness, Helping Hands have been extremely professional and efficient in dealing with our request to increase his care to ensure continuity. The care workers are all very experienced

and friendly and have built a good rapport with my dad who likes having familiar faces. Most importantly, my Dad continues to be able to make choices about his routine and feels in control of his day to day life. As a family we are extremely happy with the care provided to my dad.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Tamsin,
Thank you so much for leaving such a wonderful review. It's been a pleasure to support and care for your dad, and the team will be absolutely delighted to hear your kind words.
Best wishes

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Review of
Helping Hands Home Care (Clevedon)
from L W (Daughter of Client) published on 3 February 2022

Submitted via Website • Report

Overall Experience

We are delighted with the service of two hour visits, currently 12 days out of every 14. The carers are superb and engage very well with my mother and many go "the extra mile" to enhance the visit.
I would thoroughly recommend the Clevedon branch. The administration team are very helpful, professional

and approachable.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Thank you very much for leaving a great review! We're so glad to have helped your mother, and we're very grateful for your kind words.
Best wishes

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Review of
Helping Hands Home Care (Clevedon)
from M M (Client) published on 18 January 2022

Submitted via Postal Card • Report

Overall Experience

I have found the persons provided very helpful and willing.

Reply from Claire Garside, Branch Care Manager at Helping Hands Home Care (Clevedon)

Hi Mary, thank you very much for taking the time to leave us a review; it is much appreciated.
Best wishes.

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Home Care Providers Owned by Helping Hands Home Care in North Somerset

Helping Hands Home Care Locations in North Somerset (2)

Helping Hands Home Care Reviews in North Somerset (41)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Weston-super-Mare)

Helping Hands Home Care (Weston-super-Mare)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Weston-super-Mare)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

Helping Hands Home Care (Clevedon)

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