Helping Hands Home Care in North Yorkshire | 2 Home Care Providers

Review of
Helping Hands (Knaresborough)
from G M (Wife of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

The caring staff supports my husband who has dementia.
They are always cheerful, professional, and caring, and go out of their way to help my husband. They deal effectively with any issues as they arise, and have made such a difference in both of our lives.

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Review of
Helping Hands (Knaresborough)
from Ian S (Husband of Client) published on 20 April 2023

Submitted via Website • Report

Overall Experience

Well organised and planned care. Carers are pleasant and caring and have a good knowledge of a wide range of care needs.
So far carers have been reliable and adaptable as have the management staff and accounts department.

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Review of
Helping Hands (Knaresborough)
from Amanda R (Daughter of Client) published on 20 April 2023

Submitted via Website • Report

Overall Experience

Helping Hands Home Care (Northallerton) provides an excellent service. They have made a big difference for my Mum. Carers are always approachable and friendly. It means I can go out to work and know my Mum is well looked after. Also, very easy to contact the main office. Very satisfied with this service.

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Review of
Helping Hands (Knaresborough)
from Bev S (Daughter of Client) published on 17 April 2023

Submitted via Website • Report

Overall Experience

We’re very new to home care and I chose Helping Hands because they had a good CQC rating and also I liked what they said on the website.
My Mum has Alzheimer's and cannot remember the carers after they have left, but she seems bright as a button and that is probably because she is eating better and

has someone to talk to as the day is moving to early evening.
Everyone I have spoken to are absolutely lovely and nothing is too much trouble. They offer advice and support even without me asking.
Very glad I picked this company!

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Review of
Helping Hands (Knaresborough)
from Wendy B (Client) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Pleased with your service and care. The girls are always kind and helpful. Your training for them is excellent they remember all the food preferences and other details are remembered. I always feel cared for and relaxed with them.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

Hi Wendy,
Thank you ever so much for leaving such a kind review! I'm thrilled to hear how relaxed and cared for you feel and it is our absolute pleasure to provide you with support! Your lovely feedback truly means the world to us.
Best wishes,

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Review of
Helping Hands (Knaresborough)
from J S (Daughter of Client) published on 8 February 2023

Submitted via Website • Report

Overall Experience

My mum and I are very happy with the care she receives. She has struck up good relationships with quite a few of the carers and the quality of care is excellent. The timekeeping is also very good as because of my mum's Alzheimer she gets anxious if anyone is late. The excellence of the care package

means that I have less to worry about and my mum can stay in her own home.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

What a lovely review - thank you ever so much! It's wonderful to hear how your mum has benefitted from our care, and I'm especially pleased to hear that you have less to worry about as a result of our carers. It's our absolute pleasure to provide care for your mum!
Best wishes

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Review of
Helping Hands (Knaresborough)
from Graham J (Son of Client) published on 8 February 2023

Submitted via Website • Report

Overall Experience

The manager and her helping Hands team are helping my dad stay in his own home. Dad has dementia and without their proactive daily care, he would have to be in a home. The team does not only help with medication and meals they interact with dad, care for his daily welfare and have on occasion managed

emergency services. Dad believes there is nothing wrong with him, sometimes does not understand why people come to his house and is not always appreciating what the Helping Hands team does. My wife and I really appreciate what Helping Hands do to keep my dad at home. Thank you.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

It is our absolute pleasure to provide care for your dad and we're thrilled to hear how we've been able to help him stay in his own home, which we know is so valuable! We're all delighted here at the office, and we can't thank you enough for your kind words!

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Review of
Helping Hands (Knaresborough)
from Alison C (Client) published on 8 February 2023

Submitted via Website • Report

Overall Experience

Carers are usually very prompt, always polite and (on their own) 100 percent focussed on my needs. When they are in pairs - as happens if a new carer is shadowing a more experienced colleague - they can chat to each other. I am usually concentrating too much on trying to move to speak but they immediately

respond when attracted.

Reply from Elaine Masterson, Branch Care Manager at Helping Hands (Knaresborough)

Hi Alison,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that our carers are always polite and are a hundred percent focussed on your needs. We really appreciate your lovely feedback!
Best wishes.

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Review of
Helping Hands Home Care (York)
from H W (Wife of Client) published on 7 September 2020

Submitted via Postal Card • Report

Overall Experience

Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice

a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.

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Review of
Helping Hands Home Care (York)
from Graham P (Partner of Client) assisted by family/friend published on 28 July 2020

Submitted via Postal Card • Report

Overall Experience

Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly

helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.

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Review of
Helping Hands Home Care (York)
from J B (Daughter of Client) published on 27 July 2020

Submitted via Postal Card • Report

Overall Experience

Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.

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Review of
Helping Hands Home Care (York)
from M B (Wife of Client) published on 27 July 2020

Submitted via Postal Card • Report

Overall Experience

Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which

in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.

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Review of
Helping Hands Home Care (York)
from P D (Client) published on 14 July 2020

Submitted via Postal Card • Report

Overall Experience

I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they

are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.

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Review of
Helping Hands Home Care (York)
from D G (Client) published on 14 July 2020

Submitted via Postal Card • Report

Overall Experience

I have male carers; every one of them ate helpful, polite and will do anything to help me. I know I am in safe hands and look forward to my visits. I cannot recommend them enough. First-class care.

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Home Care Providers Owned by Helping Hands Home Care in North Yorkshire

Helping Hands Home Care Locations in North Yorkshire (2)

Helping Hands Home Care Reviews in North Yorkshire (14)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands (Knaresborough)

Helping Hands Home Care (York)

Helping Hands Home Care (York)

Helping Hands Home Care (York)

Helping Hands Home Care (York)

Helping Hands Home Care (York)

Helping Hands Home Care (York)

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