Home Care Provider Owned by Helping Hands Home Care in Somerset

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in Somerset

Only the locations & reviews in Somerset for Helping Hands Home Care are showing below.

View the details of all 147 locations (with 1219 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Somerset (1)

 

1 Home Care Provider owned by Helping Hands Home Care in Somerset

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Helping Hands Home Care (Taunton)

7 Corporation Street, Taunton TA1 4AJ 

9.1 22 reviews
"I am very pleased after nearly two years of using Taunton Helping Hands with the quality and hands on care my Mother receives. The Office…"   Read all 22 reviews

Offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC), Helping Hands is one of the leading home care providers in the UK. With over 6,000 professional carers supporting families across England and Wales,… Read more about Helping Hands Home Care (Taunton)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Helping Hands Home Care Reviews in Somerset (22)

8.6
Helping Hands Home Care has a Group Review Score of 8.6 (8.617) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Taunton)

from David C (Son of Client) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased after nearly two years of using Taunton Helping Hands with the quality and hands on care my Mother receives. The Office Manager is superb, always advising of time changes and other matters that might affect us and shows real concern for my Mothers wellbeing.
All of the Carers are
well trained, professional and very affectionate in caring for my 98 year old Mother who has dementia problems. I don't think I am meant to mention names but two individuals are fantastic. Thank you both.

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Review of

Helping Hands Home Care (Taunton)

from V B (Daughter of Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Standard review. No real changes, however unsure if care-plan changes have actually occurred as they don't usually.

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Review of

Helping Hands Home Care (Taunton)

from Joan B (Client) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been excellent at helping me to regain my mobility and general health. Nothing is too much trouble for them and they are always caring and respectful. Also they are punctual and always cheer me up if I am not 100%. The branch manager and her staff are always ready to answer any queries
and I cannot praise them all enough. All I can sat is a BIG thank you to the whole team for everything they do and have done for me.

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Review of

Helping Hands Home Care (Taunton)

from Suzanne K (Daughter of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are reliably provided with a rota for the upcoming week, which enables us to plan. Changes to the rota are minimal. We have a regular selection of carers, so dad feels comfortable with them. Members of the management/office team attend on a regular basis to check on standards. All of the carers are
very good with their conversation and level of care provided.

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Review of

Helping Hands Home Care (Taunton)

from S N (Daughter of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, are very happy and pleased with the care and attention our mother receives. She has all her individual needs met. When ringing the office I (as my mum's LPA for H&W) am greeted politely and professionally. My requests and enquiries are handled promptly. I feel listened to.
The service
provided is excellent and I would recommend you to others looking for care and support at home for themselves or family.

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Review of

Helping Hands Home Care (Taunton)

from D C (Daughter of Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorough on records etc. I like having a rota in advance so I can warn parents who is coming and when. One staff member is a particular favourite of Mum - calm and helpful, flexible and supportive.

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Review of

Helping Hands Home Care (Taunton)

from N T (Granddaughter of Client) published on 22 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands supported both grandparents just before they sadly passed. Both grandparents were extremely happy with the care received and the management. Carers are respectful, patient, adaptable and very professional. The carers made my grandparents feel at ease and supported them throughout the process.
Management was communicative and very professional in their outlook and approach. Helping Hands ensured that there was consistency and continuity in carers, and we built such a relationship with the team that visited because of this. Would definitely recommend HH home care.

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Review of

Helping Hands Home Care (Taunton)

from Jason L (Client) published on 21 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company, staff are very helpful, friendly and fun. Help me with all of my issues, from having a couple of strokes and being an amputee. Nothing is too much trouble, and the careers are a really caring group of people with a good group of mixed-aged people.

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Review of

Helping Hands Home Care (Taunton)

from Amanda D (Client) published on 20 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I started with Helping Hands, they have always been there to help me. They give outstanding care and are always friendly and have outstanding carers who always go above and beyond to help in any way they can.

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Review of

Helping Hands Home Care (Taunton)

from Joanna N (Client) published on 16 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with over all care and management. Carers are respectful, patient, adaptable and often go the extra mile. I enjoy their company and encouragement are aware of my needs and help me to achieve my goals.

Reply from Sophie Parker, Area Care Manager at Helping Hands Home Care (Taunton)

Hi Joanna,
Thank you so much for leaving such a lovely review! I'm thrilled to hear how much your enjoy the company of our carers and that you're very happy with the overall care and management. We're always happy to help and your kind feedback is very much appreciated!
With very best wishes.


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Review of

Helping Hands Home Care (Taunton)

from Chris H (Son of Client) published on 31 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had carers coming un for around eighteen months and it has been a good learning experience. Together we worked out a system of getting mother up from her bed onto the commode washed and changed and into her armchair. Together we have worked out a system that works well for mother (and me).

Reply from Jess Atkinson, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Chris,
Thank you so much for leaving a great review! It's wonderful to hear that we've been able to work out a system that works well for yourself and your mother. Always happy to help!
Best wishes


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Review of

Helping Hands Home Care (Taunton)

from Jacqui C (Daughter of Client) published on 22 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with all of the Helping Hands team that we have met and I am so grateful I chanced upon the office in Taunton when I was first toying with the thought about asking for help with my Mum.
I could not have received a warmer welcome and after a long chat I left armed with information
so I could go home and think about what we needed to have in place. When I was ready to proceed we had an assessment appointment and very shortly afterwards our first visit from our wonderful regular pair of helping hands. Neither my Mum or myself could have asked for more. We are delighted with the kindness, service and care. From two very happy new clients.

Reply from Charmaine Ardren, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Jacqui,
We're so pleased that you feel more comfortable about the care you require for your mum. We know how difficult it is making such a huge decision, with so many different things to consider. Please do let us know if you need any further help or have any other questions - we're always here to help.
Best wishes.


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Review of

Helping Hands Home Care (Taunton)

from Colleen M (Daughter of Client) published on 7 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been, throughout the years we've been with them, an exemplary care provider. During the most difficult and challenging of recent times, they have always bent over backwards to fulfil our changing and increasing needs and to relieve as much of my own pressure and stress as they can,
whilst caring in the best possible way for my dear father. They adopt a holistic and empathetic approach to the entire family which is so reassuring; I can always trust them to do the very best they can, even when their own resources and staffing are stretched to capacity. The office team is as considerate and lovely to deal with as the carers themselves.; they provide an 'above and beyond' service and I recommend them most highly.
With regard to my father's individual carer, she truly is like a much loved and trusted member of the family - endlessly kind, good-humoured, considerate and efficient. She has been a constantly reliable rock during some very hard times.

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Review of

Helping Hands Home Care (Taunton)

from Linda B (Daughter of Client) published on 2 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall at her home and she fractured her shoulder so ended up in hospital for 3 months. Being 96 years old she had lived fairly independently with the help of me and my sister, I contacted Helping Hands Home Care to arrange for her homecoming they came to our rescue. Very supportive and caring,
Mum is well and very happy.

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Review of

Helping Hands Home Care (Taunton)

from M B (Client) published on 23 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just what I needed after a hip replacement. The 'girls' were all different which made their visits interesting. Everything I asked them to do was done well. We had a lot of laughs - especially putting my compression stockings on and off!
Many thanks, and would not hesitate to use Helping Hands again.

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Review of

Helping Hands Home Care (Taunton)

from Shirley D (Daughter of Client) published on 11 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the accessibility of the management team at the Taunton Somerset Office. If I have ever had any concerns about the arrangements for Mum and Dad's care, they have answered my phone calls promptly and resolved the concern immediately. The initial contact was very professional
and reassuring. The many ladies attending Mum and Dad have been very friendly and kind. All of the carers have dealt with Mum and Dad's needs very sensitively and professionally. As far as possible Mum and Dad have had the same few carers each day which means they have built up some very friendly relationships. The carers have also been very helpful with suggestions when I have been trying to organise things to make Mum and Dad's lives more comfortable. Overall very accommodating to Mum and Dad's needs.

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Review of

Helping Hands Home Care (Taunton)

from Susan G (Niece of Client) published on 30 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands are a fantastic team who really care about their clients and family, they can't do enough for you. Nothing is too much trouble, they're always happy and polite. I couldn't ask for a better team; the best company. They're fully dedicated to their work.
Well done keep up the fantastic work.

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Review of

Helping Hands Home Care (Taunton)

from Larry F (Husband of Client) published on 25 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thinking of all the visiting staff and office staff, we (my wife and I) are so very happy with all aspects of the support we get and need. So much so I am in process of increasing the hours Helping Hands provide us, with the expectation in the months ahead to increase as needed.
I really like their
flexibility in catering for our needs

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Review of

Helping Hands Home Care (Taunton)

from K M (Daughter of Client) published on 11 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents found having care and strangers in their house quite difficult, Helping Hands has made that transition a pleasure. The staff are kind and professional in all aspects. My mum, an extremely independent lady when asked, says she doesn't know how she would manage without her helpers who she can
talk to about anything with comfort and sensitivity.

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Review of

Helping Hands Home Care (Taunton)

from J P (Friend of Client) published on 29 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided. The staff manage to persuade the client to start her day, in spite of her level of pain from a crumbling spine, in a way which keeps her hygienically comfortable after a night wearing hot incontinence pants. A mix of sympathetic coaxing and humour helps the process.

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Awards / Recognitions (0)

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