Helping Hands Home Care in Staffordshire | 4 Home Care Providers

Review of
Helping Hands Home Care (Cannock)
from D C (Wife of Client) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall all the girls are pleasant and polite.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Sheila S (Client) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

1. I have been a client since 20018. I started and then transferred to Stoke with a broken leg.
2. I have a group of carers who are very kind and helpful.
3. Other staff do their best to make the visits of the staff regular and on time.
4. I am very happy with the group and wish them well for the

future.

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Review of
Helping Hands Home Care (Cannock)
from B C (Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with all the carers that have visited me. There are so many things they will help you with.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from C P (Daughter of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent communication and help from the branch office.
Thoroughly pleased with the level of care given to my mother. Carers show a genuine concern for her and go out of their way to make sure she is comfortable and at ease. My mother trusts the girls. Both she and myself have positive relationships

with them.

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Review of
Helping Hands Home Care (Tamworth)
from Betty G (Wife of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been very happy with his experience with Helping Hands Home Care and the team who come out to shower him 3 times per week, caring and friendly - have become part of family. We are happy to recommend you and your team. We also feel your staff are highly trained to carry out their duties.

Regarding management, would help if it were possible to let clients know, where possible, in advance and who is coming out. Do understand your difficulties. Please keep up the good work, we need you.

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Review of
Helping Hands Home Care (Cannock)
from J D (Niece of Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Helping Hands have cared for my aunt and uncle for some months now. We are very pleased and happy with the care provided. Staff are friendly and helpful and flag any issues up immediately should we need to address something. Overall, very pleased that we chose to use Helping Hands.

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Review of
Helping Hands Home Care (Cannock)
from S T (Daughter of Client) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

When a rota is issued with timings, carers should make every effort to adhere to the times listed. Breakfast at 10.30 am or evening meal at 4.00 pm is not acceptable. when preparing meals please remember, as a general rule, elderly people do not have a huge appetite. Need better communication with the

client before throwing away food and other items.

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Review of
Helping Hands Home Care (Wolverhampton)
from Anita T (Relative of Client) published on 1 November 2022

Submitted via Website • Report

Overall Experience

Carers are all friendly, reliable, hardworking, excellent at their job, work to high standards, caring and focused on the needs of the client. We have received care for both my mom and my brother. My brother got on really well with his main carer, and he always treated my brother with kindness and respect.

My brother could be difficult. My mom always loves seeing her carers, she never stops talking and loves to sing with them, and they all have to join in. They have a laugh and joke with her whilst working, and she is always smiling when they are here. We could not ask for anything better.

Reply from Samantha Callow, Branch Care Manager at Helping Hands Home Care (Wolverhampton)

Hi Anita, what a lovely review, we really can't thank you enough! It's truly wonderful to hear how much your mom and brother got on with their carers and that you've been so impressed with our service. It is our absolute pleasure to support them both, and I hope they both continue to smile and have a good time in the hands of our care!
Best wishes.

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Review of
Helping Hands Home Care (Cannock)
from Joan H (Daughter of Client) published on 19 September 2022

Submitted via Website • Report

Overall Experience

We found the experience of helping hands staff Cannock to be outstanding. The ease of communication was excellent and the service provided to my mum four times a day was outstanding with carers punctual, polite, personable and lovely with my mum who liked them all very much. The carers went beyond the

call of duty and really showed they cared.

Reply from Claire Maxfield-Parkes, Branch Care Manager at Helping Hands Home Care (Cannock)

Hi Joan,
Thank you ever so much for leaving a fantastic review! I am beyond thrilled to hear how your mum liked our carers and that you found our communication and service to be so excellent. Always happy to help!
Best wishes

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from A H (Husband of Client) published on 31 August 2022

Submitted via Postal Card • Report

Overall Experience

Our carer comes one hour twice a week. She is very competent and is prepared to do any task. she has only been with us a month and it is sometimes difficult to find a job to do but I am sure that this will get easier as needs become greater.

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Review of
Helping Hands Home Care (Cannock)
from V S (Client) published on 15 July 2022

Submitted via Postal Card • Report

Overall Experience

Very pleased with the service provided. All carers very pleasant and effective.

Reply from Claire Maxfield-Parkes, Branch Care Manager at Helping Hands Home Care (Cannock)

Thank you so much for the five stars and for taking the time to leave us a great review!
Best wishes.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Anthony E (Son of Client) published on 1 December 2021

Submitted via Website • Report

Overall Experience

My father became a client of Helping Hands a few years ago.
From our first contact with the company we were made to feel welcome and at ease.
It was the best move we made as my Dad was struggling to keep his independence and safety in the house. We did fear he would have to move into a nursing home

which he would not have wished for.
However, the Helping Hand Carers have enabled him to stay in his own house. The carers were always kind, friendly and helpful; and nothing was too much trouble. They were skilled, well trained and became like friends to my Dad.
Highly recommended Care Agency.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from M S (Son of Client) published on 1 November 2021

Submitted via Postal Card • Report

Overall Experience

We are extremely satisfied with the care provided for our mum. Your staff are very caring and take time to provide our mum's needs whilst chatting and engaging mum in pleasant conversation. Thank you very much.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Chester E (Grandson of Client) published on 26 July 2021

Submitted via Website • Report

Overall Experience

From the moment our family made contact with this company we were made to feel at ease. The manager came to my grandfathers home at a time that suited him and was very informative about the services they could provide.
My grandfather didn't want care but after the first initial few visits from the

carers, he changed his tune! Now all he does is talk about the girls and he generally appears happier.
It has taken the strain off my nan who was struggling to cope on her own.
The staff are friendly and appear to really enjoy their job, they treat my grandfather as a friend and we couldn't have asked for more.
Very happy with the company and would most certainly recommend them.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Paul B (Relative of Client) published on 26 July 2021

Submitted via Website • Report

Overall Experience

We have used this company for over 18 months now and the service has been excellent. The carers are friendly and reliable and have really made a difference in my mums life.
The office team are always bright and bubbly and nothing is ever too much trouble
Would most certainly recommend.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Christine S (Client) published on 28 June 2021

Submitted via Website • Report

Overall Experience

We had a two week holiday and Helping Hands let one of their carers to assist with my care. Nothing was too much trouble for her. It was an excellent experience I could not praise her enough.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Caroline C (Daughter of Client) published on 28 June 2021

Submitted via Website • Report

Overall Experience

My mother is elderly and in poor health. She lives alone, 130 miles away from me; my sister also lives at a distance. Helping Hands has provided care for around the last three years. To begin with, this simply meant a carer visiting a couple of times a week to check that all was well; however, as my

mother's health and state of mind have deteriorated, you now visit more frequently. All your carers have been good; some are exceptional and have given care far exceeding that demanded by their job description. They have helped with a huge range of practical tasks (ranging from cleaning, ironing and food preparation to computer help or cutting the cat's claws!) and have also given invaluable emotional support. Thank you very much indeed! I really don't know how we would begin to cope without you.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Denise S (Niece of Client) published on 3 June 2021

Submitted via Website • Report

Overall Experience

The manager and her team at Stoke have been fantastic. They came in to care for my uncle when he was in need of end of life, they were very proactive and set this up almost instantly. The support we received was great. The carers were very polite and had a caring nature. We are very grateful that they

were here for him in his time of need.

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Review of
Helping Hands Home Care (Stoke-on-Trent)
from Clifford (Client) published on 7 May 2020

Submitted via Website • Report

Overall Experience

They are sending carers that are young and inexperienced, don't know how to do the job. The rest of carers don't have much idea how to deal with my problems. Have caused me two weeks of pain with no sleep and I am paying money for this. Out of all the carers they have there is one lady who is brilliant,

the rest don't listen to advice and do things their own way and then other people, like nurses, have to step in and rescue the situation. If I knew what was going to happen I would not use them they have no idea how to deal with bedsores, my problem.

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Home Care Providers Owned by Helping Hands Home Care in Staffordshire

Helping Hands Home Care Locations in Staffordshire (4)

Helping Hands Home Care Reviews in Staffordshire (19)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Tamworth)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Wolverhampton)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Cannock)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

Helping Hands Home Care (Stoke-on-Trent)

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