Home Care Provider Owned by Helping Hands Home Care in Swansea

8.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in Swansea

Only the locations & reviews in Swansea for Helping Hands Home Care are showing below.

View the details of all 147 locations (with 1144 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Swansea (1)

 

1 Home Care Provider owned by Helping Hands Home Care in Swansea

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Helping Hands Home Care (Swansea)

109 Woodfield Street, Morriston, Swansea SA6 8AT 

9.0 6 reviews
"I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that…"   Read all 6 reviews

Fully regulated by the Care Inspectorate Wales (CIW), Helping Hands is one of the leading home care providers in the UK. And with 30 years’ experience supporting over 40,000 families throughout England and Wales, you can rely on Helping Hands to understand… Read more about Helping Hands Home Care (Swansea)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Helping Hands Home Care Reviews in Swansea (6)

8.5
Helping Hands Home Care has a Group Review Score of 8.5 (8.541) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Swansea)

from Helen B (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the support that you have given my mum to help with her confidence whilst getting back home. The ladies that have been calling have been amazing and so helpful I only wish she would have had you for longer as it has been a support to me also. Would highly recommend your
services.

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Review of

Helping Hands Home Care (Swansea)

from Sunila H (Daughter of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very grateful for the care and support received from all the staff involved in Dad's care.
The office team are kind, easy to talk to/communicate with and quick to adapt if situations arise, eg unexpected doctors appointments.
The carers are all very respectful and engage well
with Dad who is very deaf, has severe cataracts and dementia. They give me peace of mind that Dad is in good hands when I can't be there! I definitely recommend this company/service.

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Review of

Helping Hands Home Care (Swansea)

from P D (Son of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care provides 100% reassurance and reliability. The Swansea branch is always as flexible as it can be when asked to fit in with changing plans and everyone is utterly reliable. The care visitors are all friendly, dependable and caring.

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Review of

Helping Hands Home Care (Swansea)

from M F (Client) published on 8 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review would include my appreciation of the care and kindness shown to me over the past few months. I was given encouragement to walk more and to undertake exercises recommended by the physiotherapist.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Hi. Thank you so much for this lovely review! I'm so pleased to hear how appreciative you are of our service and that you've been shown such kindness over the past few months! Your feedback means the world to us!
Best wishes


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Review of

Helping Hands Home Care (Swansea)

from Maureen T (Client) published on 6 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I will have no hesitancy in recommending the home care I have recently received with the kind attitude and patient response to any queries.
It has been a wonderful and unexpected experience not to be overlooked or forgotten. May many other people have the pleasure of a similar response and be forever
grateful.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you ever so much for leaving such a lovely review and recommendation! I'm thrilled to hear that you've had such a wonderful experience with us and that you're impressed with our service. It's our absolute pleasure to provide you support and your feedback means the world to us!
Best wishes.


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Review of

Helping Hands Home Care (Swansea)

from J P (Client) published on 28 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The response I have made refer to my review of my regular carer, who is excellent. On occasion, when she is not available, the replacements do not always meet her very high standards.

Reply from Becki Jones, Branch Care Manager at Helping Hands Home Care (Swansea)

Thank you very much for this great review! I'm very pleased to hear that you are happy with your regular carer. On some occasions, we aren't able to provide the same carer every time, but if you'd like to discuss this further, then please don't hesitate to get in contact with me directly.
Best wishes.


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Awards / Recognitions (0)

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