Helping Hands Home Care in Tyne & Wear | 4 Home Care Providers

Review of
Helping Hands Home Care (Sunderland)
from Steven G (Father of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained,

no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.

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Review of
Helping Hands Home Care (Newcastle)
from Jennifer A (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I would thoroughly recommend Helping Hands. From start to finish they have been fabulous in helping us to care for our mum at home. The office staff are friendly and always accommodating when we needed to alter visits or change the care package. The initial assessment fully considered our mum's personality,

likes and needs and this enabled a good match of carer. The carer was patient with mum and adapted to her needs and was always very caring. Mum considered her to be a friend after a while!
Helping hands have helped us through a difficult period with our mum and for this I am very grateful.

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Review of
Helping Hands Home Care (Cramlington)
from A R (Client) assisted by family/friend published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Overall care is very good, carers are generally very capable and reliable. Punctuality is very important.
However, some carers are much more capable than others. Sometimes a different carer arrives than the one that I have been advised will attend and at a different time without anyone informing me.

All the carers are very friendly and helpful.

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Review of
Helping Hands Home Care (Cramlington)
from D G (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

My mother receives such wonderful care from all her carers. I can rest assured that her care needs are being met and my mother genuinely enjoys their company. We have been with Helping Hands for a few years now and communication has always been excellent. If a problem arises, the management is easy

to reach and is acted on swiftly. Thank you for all you do!

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Review of
Helping Hands Home Care (Cramlington)
from C D (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Very friendly professional service. My dad looks forward to the "nurses" coming. They listen to his stories, and nothing is too much for them.
Having them help with my dad's care has taken a huge pressure from both me and my sister.

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Review of
Helping Hands Home Care (Sunderland)
from Jane W (Daughter of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience

My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been

a real pleasure to have coming to see her.

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Review of
Helping Hands Home Care (Gateshead)
from S J (Daughter of Client) published on 24 June 2024

Submitted via Website • Report

Overall Experience

As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.

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Review of
Helping Hands Home Care (Gateshead)
from Zoe L (Partner of Client) published on 19 June 2024

Submitted via Website • Report

Overall Experience

We are supported by a great team at Helping Hands.
From our initial phone call with the manager, we felt welcome and that our needs were listened to.
When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements.
The care and attention

taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time.
As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.

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Review of
Helping Hands Home Care (Gateshead)
from Claire D (Daughter of Client) published on 21 November 2023

Submitted via Website • Report

Overall Experience

I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care

of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible.
With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out!
Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too.
Thanks so much!

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Review of
Helping Hands Home Care (Cramlington)
from Tracy M (Daughter of Client) published on 21 November 2023

Submitted via Website • Report

Overall Experience

The care and compassion that my mam received was outstanding and we were all treated like family. I would highly recommend this care provider to anyone looking for home care. My mam passed away 16th May 2023 and even after then I was contacted by them to see how us as a family were coping.

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Review of
Helping Hands Home Care (Cramlington)
from Bryan D (Son of Client) published on 31 October 2023

Submitted via Website • Report

Overall Experience

We have been with Helping Hands for almost six months. My mam, who is in her nineties, is very independent and was initially reluctant to receive help. Following an informative and helpful discussion at home with a staff manager, Mam agreed to have daily visits from a carer. During one visit, I was

contacted by the carer informing me that Mam was unwell and that she had sent for the paramedics and would stay with Mam until I arrived. Mam was hospitalised for a number of days and the only issue I had with Helping Hands was being unable to contact them out of hours to suspend the contract until my Mam was discharged from hospital. Conversely, just prior to Mam coming home, I was able to speak to a staff manager fairly quickly to discuss some small adjustments to her contract and this was arranged immediately and without any fuss. The care provided has been good, my mam enjoys her daily visit from the carer and the family have the additional assurance that she is being looked after.

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Review of
Helping Hands Home Care (Gateshead)
from Ian T (Son of Client) published on 12 July 2023

Submitted via Website • Report

Overall Experience

We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important.
Our requests are always met with the same enthusiastic response, and then carried out by

diligent & caring staff.
Even out of hours complex requests handled with aplomb.
‘Above & beyond’ is what springs to mind.
On behalf of our Dad, thanks a million.

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Review of
Helping Hands Home Care (Gateshead)
from Rachel S (Daughter of Client) published on 22 June 2023

Submitted via Website • Report

Overall Experience

We have been extremely happy with care received. The carer does a great job and my Mum feels very comfortable and relaxed with her. They've never let us down and I know that they will always come when they say

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Review of
Helping Hands Home Care (Cramlington)
from L A (Granddaughter of Client) published on 31 March 2023

Submitted via Website • Report

Overall Experience

Couldn’t be more pleased with the services we have received for my grandma from Helping Hands. All of the staff are lovely and the office staff couldn’t do enough for us. The two ladies from the office especially have both been amazing and nothing we have asked so far has been an issue. The carers have

been lovely with my grandma, they have made her feel comfortable since the beginning and helped her day-to-day life so much! All the staff at Helping Hands go above and beyond for their clients and we couldn’t thank them enough.

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Review of
Helping Hands Home Care (Cramlington)
from K D (Daughter of Client) published on 27 March 2023

Submitted via Website • Report

Overall Experience

I never heard from one week to the next about visits to my mother unless I ask. The online system has never worked since my mother started having visits.
More communication is required between service and family especially when the person has dementia and can't remember the visits.

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Review of
Helping Hands Home Care (Gateshead)
from C W (Daughter of Client) published on 16 March 2023

Submitted via Website • Report

Overall Experience

Our mum has dementia and we used Helping Hands for home care and also extra support when our mum moved into assisted living. All I can say is they were absolutely amazing! They supported me and my sister throughout the whole time we used them, they were always there to advise and help us on the phone

and direct us to places we could find more help/information when needed. My mum loved all the carers, they spent so much time getting to know her and we always knew she was in safe hands. We would highly recommend the whole team at Helping Hands!

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Review of
Helping Hands Home Care (Cramlington)
from K S (Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience

Helping Hands are really good, the staff are all very lovely, always there for you and they know how to talk to me and calm me down if I’m anxious. I love seeing each member of staff and the manager is lovely as well I would recommend Helping Hands to anyone as they are very good and best service I’ve

had.

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Review of
Helping Hands Home Care (Cramlington)
from S S (Father of Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience

We have nothing but gratitude for the service provided for our daughter. She loves seeing all the girls who provide her care, they are well chosen. The staff and manager go above and beyond to help our daughter, helping her to build her confidence and well-being. Thank you.

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Review of
Helping Hands Home Care (Cramlington)
from B R (Son of Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience

Used Helping Hands for the first time for 8 days between the 10th - 17th December 2022 to act as cover for my dad who is 90 years old and has been diagnosed with Mixed Dementia. Staff were very pleasant and communicated with me when I rang to see how he was during my ski holiday. The only downside was

when Dad fell out of bed on the very day of my return. He had actually fallen on his neck and damaged it and Helping Hands quite rightly said they couldn't touch him when he fell on the floor. Care Call said the same resulting in him going to hospital where a stiff neck brace was fitted and he remained there for a full month until the C-7 fracture healed. He was actually released from hospital three days before I was due to go away again in January but the hospital transferred him to a local care home as it was deemed he needed 24 hour care not just daily care. Unfortunately, now my dad gets up frequently during the night and respite is the only option. Thank you for helping me last year.

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Review of
Helping Hands Home Care (Cramlington)
from D W (Daughter-in-law of Client) published on 10 March 2023

Submitted via Website • Report

Overall Experience

Helping Hands were absolutely marvellous with my father-in-law and mother-in-law at a time when they desperately needed help. They were knowledgeable and efficient and were so kind. We could not have asked for better. Sadly my father-in-law has now passed away, but their help made such a difference

to us all. I would not hesitate to recommend their services.

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Home Care Providers Owned by Helping Hands Home Care in Tyne & Wear

Helping Hands Home Care Locations in Tyne & Wear (4)

Helping Hands Home Care Reviews in Tyne & Wear (32)

Helping Hands Home Care (Sunderland)

Helping Hands Home Care (Newcastle)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Sunderland)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Gateshead)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

Helping Hands Home Care (Cramlington)

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