Which Availl Agencies have the highest review score?

Availl (Norwich) , Availl (Bury St Edmunds) & Availl (Cambridge) have the highest review score.

Availl | 4 Home Care Providers

Review of
Availl (Bury St Edmunds)
from Jack H (Client) published on 5 December 2024

Submitted via Website • Report

Overall Experience

This company has gone downhill. When the previous managers were there they were always good to me and helped me when I needed something. I called to ask if they could help me and they answered the phones to me when I needed help. But now the previous managers have left. The senior manager is not helpful.

I tried to phone today. I need her to do a thing for me, to cancel my shift for Saturday. But she totally ignores me. She knows I am ringing but she always ignores the phone, that way she does not have to deal with anything. This is unacceptable behaviour from Availl. I wish you do not go to this company for help. I only like coming to this company due to the support worker, he is always good to me and also my other support worker is always good to me as well. Do not go to this company for help, they do not help you at all. You always have to go to your support worker for help and to complain about this company to them about this company and they will do something about it, but they don't. The owner needs to do something about this.

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Review of
Availl (Norwich)
from Carole T (Sister of Client) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

Really happy with Availl's service. Friendly and helpful. Also very professional.

Reply from Tyler Jones, Manager at Availl (Norwich)

Thank you so much Carole! It has been a pleasure to work with you.

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Review of
Availl (Bury St Edmunds)
from Alison W (Client) published on 25 July 2023

Submitted via Website • Report

Overall Experience

The company is useless with poor cleaners and carers. On Friday 14th July 2023 a carer was looking after me. He was employed to clean up the poo left by myself as I have Huntingdons which means I am incontinent. On that day he asked to use the bathroom as he had a long journey to Diss and said he would

leave a mess on the floor like he had to clean up but would clean it with antiseptic wipes only. He did not clean it up but left it for me to clean which was tricky as I am disabled but disgusted and distressed I had to clean it up myself. I spoke to the council first and expected help but this didn't happen as his manager denied it happened. I was appalled at this and now I find myself distrustful of the manager, the carer and the other cleaners and carers in case they do it again.

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Review of
Availl (Norwich)
from Irene A (Wife of Client) published on 1 February 2023

Submitted via Website • Report

Overall Experience

I cannot thank Availl enough for the care and attention my husband received from them. They were kind, caring and thoughtful and thoroughly professional. Thank you Availl from the bottom of my heart. Many thanks.

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Review of
Availl (Norwich)
from John P (Son of Client) published on 26 August 2022

Submitted via Postal Card • Report

Overall Experience

All the visiting care providers have maintained the highest standards in all areas, and are compassionate, reliable, friendly, and professional.

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Review of
Availl (Norwich)
from Julie A (Daughter of Client) published on 11 March 2022

Submitted via Website • Report

Overall Experience

My family can never thank you enough for all the compassion, care, and dignity shown towards my wonderful father. After 2 years of battling a life-limiting condition, we needed the nighttime covered as well. Availl stepped in with night sitters from 8 pm-7 am. They were absolutely exceptional. Creating

such a calming and relaxed atmosphere, constantly by his bedside, holding his hand and tending to his every need. I'm emotional now just thinking about how my father cried, as he tightly held one carer's hand, and slowly opened up about his awful memories of childhood. Something he'd never felt able to tell anyone else before. Her kindness and love toward my father was incredible. I thank you from the bottom of my heart for being there when he needed it the most. On 2nd October he passed away. The carer that night was extremely professional and showed my father the dignity and compassion he so deserved. On behalf of my father and our family, we couldn't have done it without you.

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Review of
Availl (Norwich)
from Claire F (Next of Kin) published on 8 October 2021

Submitted via Website • Report

Overall Experience

Thank you so much to all at Availl Norwich. The office staff have been very helpful and understanding and always accommodating during what has been a very hard time for me and my family. The carers were all lovely, all wore full PPE, and had a real caring nature. Availl went out of their way to make

sure that all preferences were met and I really wish to recommend Availl to anyone looking for exceptional service. Thank you everyone at Availl, you will not be forgotten.

Reply from Tyler Jones, Manager at Availl (Norwich)

Hello Claire, thank you so much for your kind words. Availl always strives to meet the needs of our clients and beyond. Our aim is to provide the best service possible to everyone we visit. We do hope all is ok with you and your family. All the best, The Availl Team.

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Review of
Availl (Norwich)
from Val F (Wife of Client) published on 17 March 2021

Submitted via Postal Card • Report

Overall Experience

All sitters have been helpful and responsible. Any time I've needed to ring the office I have been impressed by how friendly and efficient the office staff have been. The company seem very well organised and I have the impression they care about and look after their staff.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for submitting your review and the kind words. We appreciate your valued feedback!

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Review of
Availl (Norwich)
from C S (Wife of Client) published on 15 March 2021

Submitted via Postal Card • Report

Overall Experience

My husband was sent home from a 2-month stay, mostly in isolation during the start of lockdown. He was not expected to live due to aspiration pneumonia and advanced Parkinson's disease. He arrived home unable to communicate, bedridden from being moderately active and having pureed food and thickened

drinks. Thanks to all his carers who work in shifts 24 hours, along with myself as a carer too, he has made remarkable progress. The greatest reward is to see his face light up, smile and laugh and acknowledge them with a 'welcome back' and asking if they will be coming back. He has said, 'You are brilliant, my staff are wonderful' as well as, 'Oh no, not hair washing again'.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review and valued feedback!

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Review of
Availl (Norwich)
from Davina M (Daughter of Client) published on 11 February 2021

Submitted via Postal Card • Report

Overall Experience

I would like to thank the carers with Availl for helping my father whilst I was unable to visit because I had to isolate due to covid. The carers helped with food shopping and cleaning as well as preparing the meal. They spent time talking to him as he didn't see anyone. I am grateful the carers were

there as I couldn't be.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review!

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Review of
Availl (Norwich)
from Y G (Mother of Client) published on 11 February 2021

Submitted via Postal Card • Report

Overall Experience

Availl are a fantastic team. We can always see that they have been. It is always a before Availl and then the difference when they have been. It is clean and fresh. They work hard and arrive on time. Any problems, you phone and they are polite and sort problems out. They work within the client's needs

and they are very cheerful. Even in these strange times. I say, thank you Availl.

Reply from Katya Genkova, Manager at Availl (Norwich)

Thank you for your kind words, we really do appreciate your review!

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Review of
Availl (Norwich)
from Rhoda H (Daughter of Client) published on 10 February 2021

Submitted via Website • Report

Overall Experience

We cannot thank the carers enough for the dedicated care and companionship they have given to our Mother over the past five months. They have been kind, understanding, helpful and skilful in their caring role. Their timekeeping is extremely good and their willingness to understand the needs, likes and

dislikes of the client is impressive. Our only unfortunate hic-up with Availl was early on in the relationship when a member of the office team was, in our mind unprofessional, rude and unable to show empathy for the issues being experienced. Thankfully a member of the family was able to negotiate a solution and since then the relationship has improved. Dealings with the office team have since that time been more than satisfactory.

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Review of
Availl (Norwich)
from R J (Wife of Client) published on 23 October 2020

Submitted via Postal Card • Report

Overall Experience

The carers are very good and genuinely care. Availl provide a good service and everything runs smoothly. I would have liked a bit more contact with Availl about who they were sending when regular carers are off due to Coronavirus concerns and if they had been working in care homes. Overall a very good

and necessary service.

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Review of
Availl (Norwich)
from Grace B (Daughter of Client) published on 15 October 2020

Submitted via Postal Card • Report

Overall Experience

All staff have been very kind, polite and helpful, prompt and efficient.

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Review of
Availl (Bury St Edmunds)
from D A (Client) published on 21 July 2020

Submitted via Postal Card • Report

Overall Experience

Very happy with the service. All questions answered and concerns dealt with.

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Review of
Availl (Bury St Edmunds)
from Alison D (Wife of Client) published on 24 June 2020

Submitted via Postal Card • Report

Overall Experience

All carers have been very good and conscientious, to the extent that Tuesdays and Fridays I am able to go to the supermarket whilst they are here. They also supervise my husband's breakfast so I am free to catch up on emails.

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Review of
Availl (Huntingdon)
from R B (Client) published on 8 April 2020

Submitted via Postal Card • Report

Overall Experience

My carer came to me in October 2019 and has remained, apart from a five-week holiday to visit her family abroad. From the beginning, she has proved not only an efficient care worker but also a pleasure to have about the house. She readily turns her hand to many tasks requiring knowledge and application,

including some beyond the call of duty. I hope that she will remain with me as my carer for the rest of her career.

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Review of
Availl (Cambridge)
from Carol N (Client) published on 8 April 2020

Submitted via Postal Card • Report

Overall Experience

I could not have managed without their help.

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Review of
Availl (Cambridge)
from J F (Client) published on 24 March 2020

Submitted via Postal Card • Report

Overall Experience

I have been pleased with my experience of Avail (Cambridge) who I have used for just over a year. I have found the management easy to deal with and conscientious about visiting to make sure standards are maintained. The carers get my husband, who has Parkinson's disease, washed and dressed. They treat

him with respect and care. There are sometimes occasional problems with delayed carers because of Cambridge traffic and half-terms are difficult, but I am happy with the service.

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Review of
Availl (Bury St Edmunds)
from Guy T (Son of Client) published on 14 February 2020

Submitted via Website • Report

Overall Experience

Availl (Bury St Edmunds) are currently supplying awake night care for my 86-year-old father who has Parkinson’s and dementia. The team looking after him are superb. Caring and efficient and nothing to much trouble. It is certainly helping our whole family with a very difficult situation. The office

team are also very approachable and efficient. Keep up the good work everyone.

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Home Care Providers Owned by Availl

Availl Locations (4)

Availl Reviews (27)

Reviews Posted for members of Availl

Availl (Bury St Edmunds)

Availl (Norwich)

Availl (Bury St Edmunds)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Norwich)

Availl (Bury St Edmunds)

Availl (Bury St Edmunds)

Availl (Huntingdon)

Availl (Cambridge)

Availl (Cambridge)

Availl (Bury St Edmunds)

Awards / Recognitions (2)

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