Heritage Healthcare in Buckinghamshire | 1 Home Care Provider

Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from S C (Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Having never had the experience of home personal care before, it was a joy to welcome my carer who was so kind and thoughtful. Ever cheerful and happy to talk to me when she was able, I can only say thank you.
I progressed in my confidence very quickly and it was all down to her patience and gentle

advice.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

It is encouraging to hear that our team's efforts are making a positive impact. Thank you for your kind words, it means a lot.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from D M (Client) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

All excellent.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much. We really pleased to hear how happy you are with carers and Heritage Healthcare service.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from A G (Client) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carer as he has helped me throughout the last six months with my recovery from a stem cell transplant. He helps me support my children as I have a complex need by which I struggle with a lot and the carer support takes a lot of my stress away. I am extremely happy and grateful

for this care as it helps me to continue to be very independent. My daily life without this support wouldn't be the same.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from J D (Husband of Client) published on 21 June 2024

Submitted via Postal Card • Report

Overall Experience

We both think the service we get is excellent. The girls are very polite and are very good at their work. We look forward to them coming, keeping my wife clean, etc. They all cheer her up. (It is good for her dementia). We can't thank them enough.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for taking the time to leave us this amazing review.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from D B (Son of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

In the 6 months, my mother has been using the care service she has been extremely happy with all the care and support she has received.
All the staff are very kind and treat my mother with respect and dignity.
I would like to personally thank you and the team at Heritage Healthcare in Milton Keynes

for your kindness, excellent care and support you have provided to my mother during this time.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you for your kind words and taking the time to review us. We are proud to be able to help and offer the specialised care we do.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Edward M (Client) assisted by family/friend published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Staff are all polite, helpful and kind. Arrive at the correct time 98% of the time they listen to what I want to do in the morning. Could do with talking to me more.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for your kind words. Your feedback is invaluable and helps us keep our standards high.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from S H (Daughter of Client) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience

There is so much to say, all positive. Mum has had the same carers from the start. She has built up an amazing bond with them. That's peace of mind for us. The girls are thoughtful, very caring, patient and friendly. They are professional. We have met with all the staff. On Mum's birthday, they came

to sing Happy Birthday with a cake and present - amazing! They have made such an impact on Mum's life - she tells them she loves them. Any problems we may have incurred are quickly resolved along the way.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Miten K (Grandson of Client) published on 4 May 2023

Submitted via Website • Report

Overall Experience

We recently moved to Milton Keynes with my grandmother of 91, who was suffering with vascular dementia. We felt it would be a challenge with all the changes for her, but from day one Heritage Healthcare Milton Keynes have been friendly, welcoming and responsive to all of our requests. The manager came

home and spoke to us about the care and what to expect, and she would always make herself available if we ever needed. The carers were fantastic, and given my grandmother's lack of English, the Home Care provider was able to find suitable care who could speak my grandmother's native language. They always spoke to her politely and respectfully and handled her with so much care and love, that even my grandmother began seeing her carers as a family!
Overall we have had an amazing experience with Heritage Healthcare Milton Keynes and are extremely thankful for treating our Grandmother like they would their own. They have provided reassurance to us that real, genuine care providers do exist.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you Miten. It was a real pleasure supporting baa and getting to know everyone as a family!

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from G M (Son of Client) published on 12 January 2023

Submitted via Postal Card • Report

Overall Experience

The main carer is excellent, and I am very happy with what they do. My mum is happy with her main carer; therefore, this makes my life less stressful as regards my mum.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Oliver F (Son of Client) published on 17 August 2022

Submitted via Website • Report

Overall Experience

The care my father is given is always to an excellent standard. The carers provided are really polite and always take the time to make sure my father is comfortable and happy. I couldn't fault the service or care.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Sheila E (Mother of Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience

This company has been the most reliable care provider. My daughter has never been let down during the time Heritage has had the contract. I provide child care for my daughter, which often involves sleeping overnight, and I feel my daughter is safe with the care provider.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

It is wonderful to hear from you and read about the difference we can make in your life. Thank you for your kind words and for taking the time to review us. We are proud to be able to help and offer the specialised care we do.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from K R (Sister of Client) published on 11 July 2022

Submitted via Postal Card • Report

Overall Experience

The manager runs Heritage by putting the service users first. She has regular meetings to ensure things are all well. Any suggestions are taken on board, and she has a great team of dedicated staff. Some illnesses are very complex with difficult needs, but these are met to the best of their ability.

We have had many companies, but Heritage has been the best we have had, in my opinion. Thank you.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for such a lovely review. It does make our team happy to provide the best care we can and makes us all proud.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from M K (Client) assisted by family/friend published on 11 May 2022

Submitted via Postal Card • Report

Overall Experience

All the staff are extremely polite and well behaved. Carers accept all our wishes.
We are happy to stay with Heritage Healthcare (Milton Keynes) as long as they are happy to prove service.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from J J (Daughter-in-law of Client) published on 28 January 2022

Submitted via Postal Card • Report

Overall Experience

Carers very helpful, caring and cheerful.

Reply from Archita Raval, Registered Care Manager at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you so much for taking the time to leave us such a wonderful review.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Louisa M (Daughter of Client) published on 9 February 2021

Submitted via Postal Card • Report

Overall Experience

The care manager is very responsive to any queries we have. She is happy to spend time discussing any issues we have had occasion to speak to the care manager about one of the carers who acted unprofessionally. She was quick to speak to the carer involved and took action to move her from our mum's care.

This care service and it's flexibility has enabled our mumto stay in her home, where she wants to be and so has been invaluable to us.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Michelle P (Daughter of Client) published on 1 February 2021

Submitted via Website • Report

Overall Experience

I have no comments due to the reason I would not recommend. They are not for my family member and ourselves, it's hard when you cannot explain why so not really a review. Can say I'm looking for a new care team for the new year. Just not a good fit for us.

Reply from Heritage Healthcare MK Team, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

We are very sorry to hear about your experience with Heritage Healthcare Milton Keynes. We do our best to deliver high-quality care to clients to help them feel supported at home, with continuous training to improve the skills of our care team. If you would like to have a chat with the management team about any issues you have faced, we are available.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Ray M (Son of Client) published on 30 November 2020

Submitted via Website • Report

Overall Experience

Heritage have provided excellent care, for my mother who is an Alzheimer’s sufferer since August. She has visits 3 times a day to tend to her everyday needs. The staff have been very attentive to Mum’s needs and clearly communicate with myself and my brother regarding my mother’s care. I would highly

recommend them.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from David M (Son of Client) published on 27 November 2020

Submitted via Website • Report

Overall Experience

The team of ladies who look after my mother are very caring and understanding individuals who my mother really gets on with. The lady who manages the team is very understanding and caring and keeps in contact with me and lets me know of anything I should be aware of. I would highly recommend her team.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from Diane W (Daughter of Client) published on 23 July 2020

Submitted via Postal Card • Report

Overall Experience

The COVID-19 lockdown has led many of us to review what is important to us.
Mum is now 88 and has been shielding and looked after exclusively by the Heritage Healthcare (Milton Keynes) team. They have exceeded all expectations - not just for Mum's personal care but for ALL CARE. This included a surprise

birthday party arranged by her carers - complete with balloons, hats, cake and candles - simply because we family (also high risk) were not allowed to visit and be with mum. Photos and a video of Mum on her big day were sent to us next of kin which was a delightful surprise for us all.
So - who would I recommend Heritage Healthcare Milton Keynes to?
As the team are now thought of and valued as part of the family, my husband and W would love them to care for us when our time comes. We, therefore, recommend them to all who want honest, trustworthy, kind and fun people to care for them or their loved ones.
A team willing to go the extra mile.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you for your kind feedback.

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Review of
Heritage Healthcare (Milton Keynes & Hertfordshire)
from D S (Client) published on 17 October 2019

Submitted via Postal Card • Report

Overall Experience

I am so pleased I found Heritage Healthcare. What a great group of girls it has certainly made life easier. They treat me with respect and care. Nothing is too much trouble. The go beyond there duty. Thank you so much.

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Home Care Provider Owned by Heritage Healthcare in Buckinghamshire

Heritage Healthcare Locations in Buckinghamshire (1)

Heritage Healthcare Reviews in Buckinghamshire (21)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Heritage Healthcare (Milton Keynes & Hertfordshire)

Awards / Recognitions (1)

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