Home Care Provider Owned by Heritage Healthcare in Cleveland & Teesside

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in Cleveland & Teesside

Heritage Healthcare Locations in Cleveland & Teesside (1)

 

1 Home Care Provider owned by Heritage Healthcare in Cleveland & Teesside

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Heritage Healthcare (North East)

Heritage House, 10 Houndgate, Darlington DL1 5RF 

9.7 38 reviews
"Staff are excellent, nothing is too much trouble. Polite, and caring, I can't fault them. You know who is coming approx times. No matter…"   Read all 38 reviews

Heritage Healthcare (North East) is a leading home care provider in the North East of England, offering a wide range of services to support individuals in their own homes. The team of experienced and dedicated carers are committed to providing compassionate… Read more about Heritage Healthcare (North East)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Heritage Healthcare Reviews in Cleveland & Teesside (38)

9.4
Heritage Healthcare has a Group Review Score of 9.4 (9.421) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

Overall Experience

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Review of

Heritage Healthcare (North East)

from J L (Client) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, nothing is too much trouble. Polite, and caring, I can't fault them. You know who is coming approx times. No matter what they do, they always have a smile.

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Review of

Heritage Healthcare (North East)

from M M (Client) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than satisfied with the service so far and long may it continue.

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Review of

Heritage Healthcare (North East)

from C A (Wife of Client) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can hardly believe it is coming up to a year that you have been coming here. It has made such a difference, having your help.
I have nothing but praise for all your carers, they are so caring and patient, and nothing is too much trouble for them. The office also is a good backup, nothing seems a
trouble to them, they are also very supportive, no matter what the problem.

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Review of

Heritage Healthcare (North East)

from Matthew W (Client) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Heritage for 14 years. They are reliable and keep in touch with me regarding any changes. My carers are friendly and efficient. They help with all my needs and talk in a friendly, caring way, giving me companionship. They are first-rate.

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Review of

Heritage Healthcare (North East)

from J M (Mother of Client) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare provides a first-class service. The care workers are excellent and go out of their way to provide care of the highest quality. We appreciate the fact that we have had the same carers for a long time who give their utmost support and nothing ever seems too much trouble. Our daughter's
needs are very well known to them. All these things give her an enormous sense of security. The leadership and office team are very supportive and we appreciate the efforts that are made to meet our care requests each month. We were recently extremely impressed with the induction programme for a new care worker. The company wholeheartedly supported her by giving as much time as she needed to shadow so when she came to work independently, the change was absolutely seamless and we acquired another excellent team member. We cannot rate the service that is provided by Heritage highly enough, thank you to everyone.

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Review of

Heritage Healthcare (North East)

from S B (Husband of Client) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive could not be bettered. Our carer is exemplary in every way, totally efficient at her job and genuinely caring as if she was one of the family.

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Review of

Heritage Healthcare (North East)

from K R (Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for support and care I had concerns about being with an agency. I was concerned as to how well my carers would know me, whether would I feel comfortable, would I know from one day or another who would be coming. How on earth would I sort it all out with an agency?
The answer was a great
agency! Which I believe I have found in Heritage Healthcare North East (Darlington).
On my first phone call with a particular member of staff I was so overwhelmed with worry about it but also with joy and excitement of all the change. She listened, was friendly, had patience and gave me confidence. I have found that the small team of people who work in the office to sort out hours, sort the payments, sort out what care I need and iron out wrinkles are just as fantastic.
All my carers are skilled, professional and just super lovely. I now have a team of 2 carers and I look forward to their visits so much. Both know me well.
My life is just so much better with carers and Heritage have made it easy. Thanks.

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Review of

Heritage Healthcare (North East)

from N P (Client) published on 1 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent and there is someone in the management who is very good and caring.

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Review of

Heritage Healthcare (North East)

from Valerie C (Daughter of Client) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff all caring and respectful. The only problem is the lunch visit at 2 pm is too late 1 pm-1.30 pm better. As a family, we are very happy with Heritage Healthcare.

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Review of

Heritage Healthcare (North East)

from S S (Son of Client) published on 23 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service, which is much appreciated and the staff are very nice and helpful.

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Review of

Heritage Healthcare (North East)

from M P (Client) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable and always on time.

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Review of

Heritage Healthcare (North East)

from Dorne D (Daughter of Client) published on 28 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have experienced some teething problems in the past regarding putting to bed too early 6.20pm (too early does not like these times) after 7pm she is fine with. A couple of occasions lunch staff come at 10.50/11.10am, to give lunch but this has not happened since. A couple of times rotas have not
been sent, she likes to know who is coming. Overall my mum is happy with all the staff that comes and thinks they are all lovely and chatty. Can staff when emptying the commode at the side of the bed spray round it. That's all kept in the bathroom. Just keeps it fresh, thank you.

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Review of

Heritage Healthcare (North East)

from Mary W (Client) published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always talked any problems over with my carers so that I don't have to bother the "establishment". There have been few during my nine-plus years in "care" and I have no complaints. Everything is fine.

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Review of

Heritage Healthcare (North East)

from M G (Client) published on 9 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service very polite treated with dignity all the time. Always wear personal protective equiptment. Really friendly and helpful carers always on time clean and tidy, when contacting the office there polite and helpful always sort out any difficulties straight away 5-star service.

Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (North East)

Thank you for taking the time to leave a review. Our staff work hard to ensure all our service users feel comfortable and cared for, we are very pleased to hear about your experience.


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Review of

Heritage Healthcare (North East)

from I C (Client) assisted by family/friend published on 19 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, reliable staff. Excellent service.

Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (North East)

Thank you very much for taking the time to leave your review, we take pride in knowing our clients are happy with the services we provide.


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Review of

Heritage Healthcare (North East)

from E B (Client) published on 17 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service.

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Review of

Heritage Healthcare (North East)

from D R (Client) published on 10 August 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have fortnightly cleaning services which are very efficient.

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Review of

Heritage Healthcare (North East)

from Joan A (Client) assisted by family/friend published on 24 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, considerate, and attentive, both carers and staff. Would recommend.

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Review of

Heritage Healthcare (North East)

from J C (Client) assisted by family/friend published on 24 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy the way I am treated by the home care. Thank you.

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Review of

Heritage Healthcare (North East)

from M R (Client) published on 29 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and pleasant staff.

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Awards / Recognitions (1)

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