Heritage Healthcare in Greater Manchester | 3 Home Care Providers

Review of
Heritage Healthcare (Trafford & Cheshire)
from Susan M (Wife of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble

and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for taking the time to write us a lovely review, we are delighted! We understand that finding and implementing the right care/support package can be overwhelming, so are really pleased to hear of the difference our service made. We are always here to help!

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Review of
Heritage Healthcare (Rochdale)
from L C (Daughter of Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers were very proffessional, looked after my mother with respect and kindness and always had time to speak to her and us about her needs and how she was.
The only thing I would say is that the carers using public transport were sometimes late but overall a good experience. I would use it again.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you, it was a pleasure caring for your mum and working with you.

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Review of
Heritage Healthcare (Rochdale)
from M I (Client) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Heritage Healthcare are truly a very kind, caring company with our best interest at heart, you can talk to them anytime, they are on time, making sure you have everything you need before they go at night. Call to reassure you. Very pleasant in the morning with a cheer 'good morning' and 'how are you'.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure providing care for you.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Janet C (Daughter of Client) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and

care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Wow, what a wonderful review of our team and service, thank you so much for taking the time to write it. We are humbled by your lovely words. All the carers who knew and cared for your Mum were pleased to be able to support her at home; where she wanted to be. We are so proud of our carers who work diligently in providing great care. I will ensure our team see this and I know they will send their best wishes to your family.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Sarah P (Wife of Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the

staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Jacki S (Daughter of Client) published on 28 May 2024

Submitted via Website • Report

Overall Experience

Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to review us, especially as you have a lot going on now. Our team will miss your Mum (and Dad!) and I will ensure they see your lovely comments. It has been a real privilege supporting your family and we wish you all the best.

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Review of
Heritage Healthcare (Rochdale)
from M Q (Son of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My experience with Heritage Healthcare has been incredibly disappointing and concerning. On a recent occasion, the carers assigned to my mother were over an hour and a half late for their scheduled visit, which nearly resulted in a life-threatening situation for her.
My mother, who suffers from severe

health conditions including stroke, lung damage, dementia, relies on timely care for her well-being. Despite the scheduled visit time being 7am, by 8:30 am, no carers had arrived. Instead, NHS workers discovered her in a critical state, with dangerously low oxygen levels and blood sugar due to not receiving her medications and meals on time.
When I contacted the manager, for explanation, her response was shockingly indifferent, suggesting that they couldn't guarantee arrival times and didn't have additional staff to assist. This level of negligence is unacceptable, especially considering it's not an isolated incident; they have been consistently late more than 15 times a month.

Reply from Stacey Chestney, Registered Care Manager at Heritage Healthcare (Rochdale)

Thank you for sharing your feedback regarding the care provided to your mother by Heritage Healthcare. We take all concerns seriously and are committed to addressing any issues. We understand how crucial timely care is for someone with your mother's health conditions, and we regret any distress this situation may have caused. Upon thorough review, we found that the issues you raised were unsubstantiated. The Care Quality Commission (CQC) was informed and concluded that no further action was necessary. Additionally, no safeguarding issues were reported by other healthcare professionals involved in your mother's care. Regarding the late visits, your package of care did not stipulate visits at exact times but gave a time interval for visits. There were also instances when the carers were not allowed access to your property, which unfortunately impacted the timeliness of our service. However, any delays or changes to your mother's care were communicated correctly and in a timely manner.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from L O (Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience

My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Many thanks for your review, we are delighted you are happy with our care team and service. It is a pleasure to support you, and we love the term "informally professional!"

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Review of
Heritage Healthcare (Rochdale)
from V M (Wife of Client) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the care provided by the carers from Heritage Care. They are very caring and considerate and respectful of my needs. All care provided has been to the highest standard.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your feedback, this is appreciated. It is a pleasure caring for your loved one.

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Review of
Heritage Healthcare (Rochdale)
from Sadiya H (Client) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

The service we received is second to none, from the carers to management they go above and beyond. Would highly recommend Heritage Healthcare to anybody.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure caring for your brother. Thank you for your continued support.

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Review of
Heritage Healthcare (Rochdale)
from K B (Daughter of Client) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

We have had a really positive experience with this company. The staff are excellent. When we have had issues these have been dealt with promptly and to our satisfaction. We would recommend them to anyone in need of this service.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you very much for your kind review. It was a pleasure caring for your mum and engaging with yourself.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Josie M (Daughter of Client) published on 13 November 2023

Submitted via Website • Report

Overall Experience

Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease

about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Such lovely comments, thank you for taking the time to write this! It was an absolute privilege to support your mum and wider family on your big day and I know the carer you referred to, was delighted to feel such a part of your family celebration, whilst doing her job. We wish you all the best in the future.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from H B (Client) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

A very positive experience in every way.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted you are happy with our service, it is a privilege to support you and your family. Thank you for taking the time to review us, I will ensure your carers know you have done so!

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Review of
Heritage Healthcare (Trafford & Cheshire)
from G T (Son of Client) published on 31 August 2023

Submitted via Website • Report

Overall Experience

Heritage Healthcare have been taking excellent care of my mother for over a year now. The team of carers that look after Mum is kept small and consistent so that she can get to know them well and feel comfortable with them. This also means that the carers know my mum well too and if they go grocery

shopping for her they know all her favorite things to buy.
Communication from the management is very good and they are proactive in suggesting changes to the schedule or care provided based on how my mum is doing. They also do an excellent job of keeping track of Mum's appointments for her and adjusting the visit schedule as necessary to accommodate them.
I am also impressed at the range of services that Heritage provide. Everything from shopping to day trips to housekeeping, checking that medications are being taken on schedule and much more.
I do not live close by and therefore it is important for me to know that my mum is in good hands and being well looked after. Thank you Heritage.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your wonderful comments and review of our service. We are delighted to be supporting your Mum, and to know you are reassured by our levels of care means a great deal to us. Your mum's care team will be really pleased to be acknowledged for their dedication and the adjustments they make to ensure all her needs are met. I hope we can catch up in person when you next visit. Thank you.

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Review of
Heritage Healthcare (Rochdale)
from Zoe B (Client) published on 30 June 2023

Submitted via Website • Report

Overall Experience

Above and beyond amazing. I could never thank Heritage enough. I'm not particularly old, mid to late 40s.
Their care and understanding helps me through my very difficult times and I couldn't find the right words to thank them enough.
I've got a long way to go but with their help and gentle guidance,

I will get there.
Thank you, Heritage.
However, my rating was only lower because of the contact centre operator. The care is amazing! The head office is terrible.
I telephoned the head office number and spoke to a lady who was clearly working from home (could hear her managing the children whilst talking to me) so I telephoned with a very important reason and it was dismissed. (I'd soiled my bed) was not taken with any importance or even acknowledged.
Their wonderful staff did help me on arrival when I asked.
But when telephone head office, listening to a children's play centre in the background and getting paid for it! Terrible.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Anne E (Daughter of Client) published on 26 June 2023

Submitted via Website • Report

Overall Experience

Heritage Healthcare (Trafford and Cheshire) provides a truly excellent level of care for my mother. The staff are professional, punctual and have a high level of knowledge about my mother's needs. Mum has dementia and her carers are unfailingly kind and respectful. Mum lives with us, and it is lovely

to hear the laughter and chatting that goes on in her room when her carer is here. I have also found the management staff very pleasant and helpful. All in all, I would say that Heritage Healthcare offers a fantastic service and that they respect and respond to the individual needs of clients and their families.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are delighted to receive such a wonderful review, thank you! I will be sure to pass on your comments; we are very proud of our dedicated carers and it's lovely to hear your Mum responds so well to her team.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from A W (Client) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My help from Heritage Healthcare (Trafford & Cheshire) has enabled me to live independently the assistance of Heritage staff has been reliable and helpful.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you for taking the time to review our service and I will pass your comments on to the team whom support you.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Jane A (Sister of Client) published on 14 May 2023

Submitted via Website • Report

Overall Experience

I can whole heartily recommend Heritage Healthcare (Trafford & Cheshire) for anyone who needs support for family members.
When they visited my sister who required support for her husband, they were kind, supportive understanding and really personable. Offering not only caring advice for her husband

but also emotional support for my sister.
Amazing carers who go above and beyond.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

Thank you so much for your kind comments; we always try to take a more holistic approach with our clients so are delighted to hear your family have been well supported by our carers. We will make sure we share this with the team.

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Review of
Heritage Healthcare (Trafford & Cheshire)
from S G (Client) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience

I can't remember how long I have been using Heritage Healthcare (Trafford & Cheshire) except it was before Covid. They have always been extremely kind, efficient and able to accommodate my needs. they have become friends going beyond "carers" I very much look forward to their visit. I have met a few

of their team who speak highly of their superiors.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

What a wonderful review of our care team and our service, thank you so much for taking the time to write it. It's a pleasure to support you!

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Review of
Heritage Healthcare (Trafford & Cheshire)
from Dawn H (Daughter of Client) published on 30 March 2023

Submitted via Website • Report

Overall Experience

We are new to needing a home care organisation and Heritage Healthcare have been easy to deal with and approachable. Our Mum seems to have been happy and comfortable with the care she receives. The carers are kind and respectful. We are all learning as we go and staff are responsive to our questions

and requests.

Reply from Liz Rhodes, Director at Heritage Healthcare (Trafford & Cheshire)

We are very happy your family and your Mum are comfortable with our care and support; thank you for taking the time to write a review. I will ensure the carers see your kind comments and you are welcome to pop in/ask questions anytime!

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Home Care Providers Owned by Heritage Healthcare in Greater Manchester

Heritage Healthcare Locations in Greater Manchester (3)

Heritage Healthcare Reviews in Greater Manchester (46)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Rochdale)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

Heritage Healthcare (Trafford & Cheshire)

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