Home Care Provider Owned by Heritage Healthcare in Northumberland

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words and thoughtful review. It truly means the world to us to hear how happy and supported your Mam feels with our team. Providing compassionate, person-centred care is at the heart of everything we do, and we're so glad that this has made a real difference for both your Mam and your family. From the little things like getting her favourite make-up, to keeping you informed and involved in her care, it's our pleasure and privilege to support her. Your trust in us gives us great pride, and your feedback gives our whole team such a boost. Thank you again for your support - we're honoured to be part of your Mam's care journey. Warmest wishes

Reply from Suzanne, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words. It means a great deal for us to know that we were able to provide your Mum with the care and attention she deserved. Knowing that you felt reassured and confident in our support truly touches my heart, this is exactly why we do what we do. Your recommendation is such a generous gesture, and we are here for you and your family whenever you need us. Please don't hesitate to reach out if there's anything more we can do to help.

Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are thrilled to hear that your father had a positive experience with our team and that our care brought you peace of mind during your time away. Ensuring a compassionate and supportive environment for our clients is at the heart of what we do, and it's wonderful to know that our team made your father feel like part of an extended family. We will be sure to pass along your thanks to everyone involved. Thank you again for your heartfelt recommendation - it means the world to us. If there is ever anything more we can do, please don't hesitate to reach out.

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues and dementia, is something we prioritise, and it's wonderful to know this has made a positive impact. We truly appreciate your recognition of our team's efforts to keep you informed and provide ongoing support. If there's ever anything more we can do, please don't hesitate to reach out. Kindest Regards, Heritage Healthcare North Tyneside

Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has earned your trust. Ensuring that your mum is well taken care of is our top priority, and it's wonderful to know that this brings you peace of mind. We truly value your feedback and appreciate your recognition of our carers' dedication and professionalism. Please don't hesitate to reach out if you ever have any questions or concerns, we're here to help! Kindest Regards, Heritage Healthcare North Tyneside