Home Care Provider Owned by Heritage Healthcare in South Gloucestershire

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Heritage Healthcare in South Gloucestershire

Heritage Healthcare Locations in South Gloucestershire (1)

 

1 Home Care Provider owned by Heritage Healthcare in South Gloucestershire

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Heritage Healthcare (Bristol)

Town Square Office 2B, Willow Brook Centre, Bradley Stoke, Bristol BS32 8FB 

9.9 15 reviews
"I must say this homecare service have been excellent to deal with. The managers are always at the end of a phone to answer any questions or…"   Read all 15 reviews

Based in Bristol, Heritage Healthcare provides reliable and high quality home care services to the local community. The team pride themselves on providing care that really makes a difference and places people at the heart of practice. Before any care… Read more about Heritage Healthcare (Bristol)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Heritage Healthcare Reviews in South Gloucestershire (15)

9.4
Heritage Healthcare has a Group Review Score of 9.4 (9.421) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Heritage Healthcare must have a Review Score.

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Review of

Heritage Healthcare (Bristol)

from R H (Wife of Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage Healthcare Bristol daily provided friendly assistance to my husband. All his carers were sociable and treated him with great respect and dignity, as well as providing us with information regarding his condition. They were adaptable and considerate to both of us and the organisation was efficient,
kind and sympathetic at all times. The management provided me with much support at a very stressful time.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for kindly sharing your feedback at this very sad time for you and your family. We really appreciate this and it means a lot to our staff.


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Review of

Heritage Healthcare (Bristol)

from Mike P (Friend of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say this homecare service have been excellent to deal with. The managers are always at the end of a phone to answer any questions or sort any changes you may need. They seem to fit the carer with the client and yes this may take a couple of changes but once the fit is found it all works extremely
well. Our experience has been excellent.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to provide your feedback. We really appreciate this. The staff have built a really good relationship with the clients and enjoy the daily banter with husband and wife who have such a great sense of humour.


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Review of

Heritage Healthcare (Bristol)

from M H (Wife of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

He has had carers since August, after discharge from hospital following a stroke. We cannot fault his care at all. All of the carers are friendly and professional and give excellent care.
We would happily recommend Heritage to anyone looking for home care.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to provide your feedback which means a lot to our care staff. They have really enjoyed helping to support your husband and it is great to see the progress he has been making following discharge from hospital.


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Review of

Heritage Healthcare (Bristol)

from Sharifa N (Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service I received from Heritage Healthcare, Bristol.
I came out of hospital and needed assistance almost immediately. This was provided quickly, despite the short notice that was given.
Prior to the help being given, I was asked what sort of help I needed and what my
preferences were. At the beginning of each week, I was sent a schedule of dates and times of the carer who was coming and her name.
All the ladies who came to help me were of a pleasant disposition and put me at ease whilst going about their duties. They were friendly, yet professional. I looked forward to them coming, as they brightened the day and started me off on the right foot.
I would have no hesitation in recommending the company. Indeed, I have already done so when speaking to friends.

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Review of

Heritage Healthcare (Bristol)

from Roger B (Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Heritage enough. All the team are very courteous, helpful, and I am very happy with the care provided.
My wife recently had a hip replacement and was not able to drive, my carer was able to take me to medical appointments that had been previously booked which I am very grateful for.
I
will gladly recommend Heritage to anyone.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you for kindly providing your feedback. We are glad to have been of assistance whilst your wife is recovering from her surgery.


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Review of

Heritage Healthcare (Bristol)

from Alison M (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent staff, have a lovely team, having a smile all the time.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you for your kind words which have been passed on to our staff. We appreciate you having taken the time to provide your feedback.


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Review of

Heritage Healthcare (Bristol)

from Aaron H (Son of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare - well I can't praise these guys enough for all the help and care they have given my father and support to myself.
My father is very challenging and the carers and the manager are very professional and extremely good at what they do. We have tried different care companies and Heritage
goes far and beyond, if there have been any niggles the manager will do everything she can to rectify them. I can't say enough about this company and rate them. I'm very grateful for everything

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you for the lovely feedback which I will pass on to the carers. They do appreciate all the support you give them to enable them to provide the best care for Dad.


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Review of

Heritage Healthcare (Bristol)

from M L (Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All home visits have been excellent. Everything has been so good. Thank you.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

We really appreciate you taking the time to give us a review. Thank you.


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Review of

Heritage Healthcare (Bristol)

from Barbara W (Client) published on 11 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love seeing my carers, we have fun while getting on with what they come for - to help me have a bath, i.e. to get in and out of it! We chat (with the help of a whiteboard). They are all wonderful and patient when I haven’t understood.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you for your kind feedback and taking the time to complete it. Our carers have gained in confidence as they have learnt how to communicate with you so thank you for the help you have given them!


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Review of

Heritage Healthcare (Bristol)

from L F (Granddaughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful care staff and management team. We switched to Heritage Care in December and we are happy with the service and care provided and my gran seems very happy with the care staff who go in to her. They definitely take the pressure off of us and we feel comfortable knowing Gran is under
their care.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

We really appreciate that you have taken the time to provide your feedback which will be passed on to our care staff. I know that they have built a strong relationship with Gran and really enjoy their visits!


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Review of

Heritage Healthcare (Bristol)

from P N (Client) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Heritage Healthcare. The carers are all very pleasant, have good conversations with them all. All very efficient as well. Cannot imagine any improvement. Management very hard driven, often carrying out carer roles.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to provide your feedback which I will pass on to your team of carers. I know they have enjoyed many conversations with you as you have such wide-ranging interests! They look forward to their visits.


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Review of

Heritage Healthcare (Bristol)

from G H (Daughter of Client) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's package of care began when he was discharged from hospital in June and Dad was not happy to have carers at all and made no secret of it, so it was very challenging when the carers started coming. He was still very independent and didn't want help with personal care and chores in the house
so all the carers could do was mainly sit and make conversation with him. They did this for approximately 3-5 weeks until Dad went into hospital and passed away. It cannot be underestimated, the value of talking to someone and Heritage slowly built a rapport with him but respected his dignity until the end. They didn't force him to let them do personal care etc and as a nurse and daughter, I'll always be grateful.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to send us your review at this very sad time for you. We will of course pass your comments on to the carers concerned.
We are so pleased that your father began to trust us. Our carers feel privileged that as he began sharing details of the interesting life he had led and his diverse hobbies, they were able to share many conversations, interspersed with laughter.


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Review of

Heritage Healthcare (Bristol)

from J D (Daughter of Client) published on 11 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period that Heritage Healthcare (Bristol) provided care for my mother during her end-of-life illness, the manager of was very friendly, professional and supportive. Worked extremely hard, and went out of her way to make sure that high-quality individually-tailored care was provided. Two of
the care assistants were particularly good, one of whom was a complete angel who my mother warmed to greatly. I had full confidence that the manager would arrange the high-quality care that I wanted for my mother. Also that if something needed changing or a different care assistant needed, the manager would encourage feedback and ensure that the appropriate change was made. I would definitely recommend Heritage Healthcare (Bristol).

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to provide such positive feedback at this very sad time for you. I know the staff concerned felt it was such a privilege to meet your mother who showed such warmth and dignity at this difficult time. We really do appreciate your comments which I have fed back to the carers.


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Review of

Heritage Healthcare (Bristol)

from M S (Client) published on 20 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you for taking the trouble to provide your feedback which we really appreciate. We are delighted that you are enjoying our service. It means so much to the care staff to know that you enjoy our visits as much as we do!


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Review of

Heritage Healthcare (Bristol)

from K B (Client) published on 19 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The support workers are helping me to reach my rehab goals and I am happy with their service they are polite, helpful and vigilant. As I get stronger I am hoping to extend my hours with Heritage Healthcare (Bristol) and be able with their help to go further afield and gain more independence.
The only
issue I hold is that the communication of when sessions will be held is not great. However, the staff are lovely and that's the only problem in my opinion.

Reply from Hazel Godsall, Director at Heritage Healthcare (Bristol)

Thank you so much for taking the time to give us your feedback. We have taken on board your comments regarding your schedule of visits and hope you feel that the new system is working better for you. Do please continue to provide feedback as we are always looking for ways in which we can improve our service.


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Awards / Recognitions (1)

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