Home Care Providers Owned by Choices Homecare

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Choices Homecare
With their 25th anniversary approaching, Choices Homecare felt it was the right time to bring all of their homecare services together, under one identity and one single, inclusive team. (Services were formally known as TLC Homecare, Choices, Local Care Services, WarrenCare, Safe Hands and Mayday Homecare, across Yorkshire and in the North West).

They offer a person-centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home Respite/safety check visits or sitting services whilst family go out, assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia or those with learning or other disabilities.

There is a strong focus on quality recruitment and training within Choices, whilst care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with' their service users, supporting them to deliver 'a service to be proud of' throughout their services.

Choices are passionate about delivering safe, well-planned, quality care and support services to local people, throughout local communities and delivering the very best care that they can.

Choices Homecare Locations (10)

 

10 Home Care Providers owned by Choices Homecare

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Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL 

9.7 165 reviews
"Excellent service that we've had for something like a year now. Thank you to the manager who set the service up. Lovely, regular and well…"   Read all 165 reviews

Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes… Read more about Choices Homecare (Barnsley)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Choices Homecare (Calderdale)

Unit 8 B Calderdale Business Park, Club Lane, Ovenden, Halifax HX2 8DB 

9.5 38 reviews
"Following my wife's knee replacement, I needed assistance with my care. Local care services were excellent. Each and every member of staff…"   Read all 38 reviews

Choices Homecare provide person centred care and support to older and vulnerable adults in throughout West and South Yorkshire and beyond. Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained… Read more about Choices Homecare (Calderdale)

  • Care Provided
  • Older Person Care
  • Dementia
Choices Homecare (Kirklees & Wakefield)

Unit 3, Midgley Business Park, Bar Lane, Midgeley, Wakefield WF4 4JJ 

9.2 14 reviews
"After another year of care by Choices for my Mum, I can thank you for the wonderful support and care you have provided. Mum is always happy…"   Read all 14 reviews

Choices Homecare provide person centred care and support to older and vulnerable adults with a long standing history of caring for people in the Wakefield and North Kirklees areas. Part of the Optimo Care Group, whose company motto is 'Skilled Care… Read more about Choices Homecare (Kirklees & Wakefield)

  • Care Provided
  • Older Person Care
  • Dementia
Choices Homecare (Rotherham North & Doncaster)

Office F9, Mexborough Business Centre, College Road, Mexborough S64 9JP 

9.1 25 reviews
"The care providers are hard-working, kind, and thoughtful and go the extra mile to help and they will always make sure I have everything I…"   Read all 25 reviews

Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. Choices Homecare are proud to support people to live in… Read more about Choices Homecare (Rotherham North & Doncaster)

  • Care Provided
  • Older Person Care
  • Dementia
Choices Homecare (Rotherham Central & South)

Unit 21, Moorgate Croft Business Centre, South Grove, Rotherham S60 2DH 

9.0 5 reviews
"A pleasant interview. Very pleasant with a friendly interview with consideration to my needs from the company and home carers.…"   Read all 5 reviews

Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire and beyond. Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way',… Read more about Choices Homecare (Rotherham Central & South)

  • Care Provided
  • Older Person Care
  • Dementia
Choices Homecare (Oldham)

Chambers Business Centre, Chapel Road, Oldham OL8 4QQ 

8.2 4 reviews
"My care providers are very supportive of my health condition. My carers get me washed and dressed, and ready for the day. I have a…"   Read all 4 reviews

Formally known as Safe Hands Support, Choices Homecare's motto is 'skilled care your way', a philosophy they look to bring to older and vulnerable adults throughout Oldham and beyond. They are proud to support people to live in their own homes for longer… Read more about Choices Homecare (Oldham)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Choices Homecare (Bootle)

Essex House, Middle Unit 2, Bridle Road, Bootle L30 4UE 

8.0 44 reviews
"Staff are very welcoming and friendly and supportive and understanding. And I feel safe and comfortable with the staff. My support worker…"   Read all 44 reviews

Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout Merseyside and beyond. They are proud to support people to live in their own homes… Read more about Choices Homecare (Bootle)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Choices Homecare (Bolton and Bury)
Registration Pending

Atrium House, 574 Manchester Road, Bury BL9 9SW 

7.2 6 reviews
"Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.…"   Read all 6 reviews

Formally known as Mayday Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout Greater Manchester, the North West and beyond. They are proud to support people… Read more about Choices Homecare (Bolton and Bury)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Choices Homecare (Southport)

22/24 Union Street, Southport PR9 0QE 

Formally known as WarrenCare, Choices Homecare's motto is 'skilled care your way', a philosophy they look to bring to older and vulnerable adults throughout Merseyside, the North West and beyond. They are proud to support people to live in their… Read more about Choices Homecare (Southport)

  • Care Provided
  • Older Person Care
  • Dementia
Choices Homecare (Sheffield)

Redlands Business Centre, Tapton House Road, Sheffield S10 5BY 

Choices Homecare provide person centred care and support to older and vulnerable adults throughout both South and West Yorkshire and beyond. Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained… Read more about Choices Homecare (Sheffield)

  • Care Provided
  • Older Person Care
  • Dementia

Choices Homecare Reviews (301)

8.9
Choices Homecare has a Group Review Score of 8.9 (8.940) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choices Homecare must have a Review Score.

Overall Experience

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Review of

Choices Homecare (Barnsley)

from J G (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that come to me are very understanding of my needs. They make me feel at ease and they treat me with respect and I feel I've still got my dignity. They talk to me the whole time they are here and we sometimes have a little joke and that makes my day. Don't know what I'd do without them.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


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Review of

Choices Homecare (Barnsley)

from Katie L (Daughter of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service that we've had for something like a year now. Thank you to the manager who set the service up. Lovely, regular and well trained staff, so helpful to both my parents. We really have peace of mind, knowing my parents are so well cared for. Staff were so kind and helpful when my dad was
in hospital looking after my mum. Excellent service, extremely pleased. Thank you so much.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are so pleased that you have peace of mind and feel your parents are well cared for. Thanks again for the kind comments received!


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Review of

Choices Homecare (Barnsley)

from B R (Wife of Client) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Choices Homecare for care as they have been excellent with my husband. Very patient and caring, making myself and my husband feel at ease from day 1.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


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Review of

Choices Homecare (Barnsley)

from Ramakant B (Husband of Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from Brian W (Client) assisted by family/friend published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided. Lovely staff. Would highly recommend.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from Graham H (Client) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall ok.

Reply from Luke Bolger, Creative at Choices Homecare (Barnsley)

Thank you so much for taking the time to share your feedback. It means a lot to us, and your words go a long way in helping others see we really are a service to be proud of.


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Review of

Choices Homecare (Barnsley)

from M S (Client) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My service continues to be good. I have 2 regular carers who are highly satisfactory. When they are on holiday or days off, known carers are acceptable and efficient. Obviously better as they become familiar with service user needs.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


Staff

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Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from Andrea A (Daughter of Client) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is delighted with all aspects of the service of Choices Homecare. The carers are all respectful and friendly and sometimes over and above what we expect of the service. Thank you to you all.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for taking the time to review us, and for the fantastic feedback received. We are so pleased you and your mum feel that we are a fantastic team of people and that we provide high-quality care. Should there ever be anything you want to ask (or need help with), please do get in touch with our office team in the usual way and we'll always do our very best to try and help you. Feedback is always very important to us (both, positive and negative) to assist us with making future improvements - thanks again for your kind comments.


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Review of

Choices Homecare (Barnsley)

from L R (Daughter of Client) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and thoroughly performed. Listened well and understood our needs. Service was over and above expectations. Left feeling confident our needs would be fulfilled.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from A J (Client) assisted by family/friend published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and efficient. Went through my care plan, making suggestion and offering some options which will improve my day to day quality of life.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from R M (Nephew of Client) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some respite care for only a week whilst the family was on holiday. The care packages were explained in detail, just needed a call in service twice a day. All went well for the week.
A further week from the 27th of October to the 1st of November has been arranged together with a weekly bathing/hair
care call of 45 minutes.
As time goes by we may consider meals to be provided to be accessed due to the capabilities of the client.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our team. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from S B (Niece of Client) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle likes all the carers who visit. He is happy to tell them what he needs and helps them, which is a benefit to his day. They always cheer him up!

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Rotherham Central & South)

from E C (Client) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant interview.
Very pleasant with a friendly interview with consideration to my needs from the company and home carers.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Rotherham Central & South)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for the time to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Rotherham Central & South)

from Ian C (Husband of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who is housebound needs four visits per day and I have to say both myself and my wife are thrilled with the service choices given to us. We have in the past had terrible experiences with home care companies but we are over the moon having found choices. The girls go above and beyond what we
expected would be supplied. Would not have no problem recommending choices to others who might be looking for care for their loved ones. Finally found the care my wife needs after being disappointed with other suppliers.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Rotherham Central & South)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for the time to provide us with this important feedback.


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Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from John H (Son of Client) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using TLC for around a year now and always had very good care for my Father, who is not always the most cooperative of characters to deal with, but all carried out gently and professionally.
Very Many Thanks.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from L M (Daughter of Client) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had TLC now for a couple of years she praises her carers and has a good relationship with them both. They always are friendly and compassionate in their work. I have recommended the company to numerous people as I work in healthcare. These girls do a fantastic job.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for the time to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from Susan S (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that my mum gets. Everyone is so kind and caring. After a few initial teething problems, everything is great. In fact, my uncle is moving to you on the 9th of June from his existing care provider. Really like the fact I can see the visits on my emails too. The Manager,
Care Coordinator and Assessment and Reviewing Officer have been very efficient with any queries and your carer (think she covers Mum on a regular basis) is always so friendly and caring when I'm over visiting Mum. Many thanks to you all.

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our office team and care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


Staff

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Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Barnsley)

from D G (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are friendly, treat me with respect and provide the care I require, perfect team!

Reply from Emma Stacey, Registered Manager at Choices Homecare (Barnsley)

Thank you for your kind comments. We really appreciate all feedback received and use both positive and negative feedback to help us improve our services even further. You have provided us with some really positive feedback, all compliments will be passed on to our care workers respectively. Thanks again, for your time taken to provide us with this important feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Choices Homecare (Calderdale)

from Andrew F (Son of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the carers and the help they give my mother.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We are so pleased you are 'very happy with the care workers and the help they give your Mother' and really appreciate you've taken the time to let us know; your feedback will be passed on to the staff involved by way of a compliment and a thank you for all their hard work. Thanks again for submitting your review and for your kind comments.


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Review of

Choices Homecare (Rotherham North & Doncaster)

from Sheila D (Client) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

99% of the carers are fantastic, polite and caring. The exception of I, unfortunately, have bad hygiene and body odour especially.
Management team: same again, one manager is superb. Unfortunately, another manager doesn't have the management material required. She's very forgetful, contradicts herself
in a conversation many times. Doesn't ring clients directly when a problem occurs but tells us to ring her after passing messages via carers. Changes times and carers at short notice even after complaining to the head.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Rotherham North & Doncaster)

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us with making future improvements. We are so pleased that you find most of our care workers (99%) 'fantastic, polite and caring' but are sorry that you have been less happy with a couple of team members. We have been in touch since you submitted your review and you have again confirmed that the majority of staff are fantastic; we are now looking into the couple of issues you have raised and are so sorry that you've experienced these problems, please do not hesitate to contact your local office (on your usual contact number) if ever there is anything else you'd like to report, you are more than welcome to ask to speak with our Registered Manager for your service - please be assured that we will always do our very best to put things right as quickly as we're able. Thanks again for letting us have your feedback and for the comments received.


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Awards / Recognitions (2)

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Frequently Asked Questions about Choices Homecare

How many Agencies does Choices Homecare own?

Choices Homecare own 10 Agencies.

Which Choices Homecare Agencies have the highest review score?

Choices Homecare (Barnsley), Choices Homecare (Calderdale) & Choices Homecare (Kirklees & Wakefield) have the highest review score.
Choices Homecare in Greater Manchester Choices Homecare in Merseyside Choices Homecare in South Yorkshire Choices Homecare in West Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare to verify any information. View our terms and conditions. Choices Homecare has a Platinum Service – more info.