Home Care Providers Owned by Novus Care Ltd in Essex

  • Home Care Providers Owned by Novus Care Ltd in Essex

Novus Care Ltd Locations in Essex (3)

 

3 Home Care Providers owned by Novus Care Ltd in Essex

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Novus Care - Live in service

101-103 Furtherwick Road, Canvey Island SS8 7AT 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Novus Care - Wickford

Suite 10, Woodlands Place, Hurricane Way, Wickford SS11 8YB 

8.0 3 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Novus Care - Canvey Island

Unit 6, 101-103 Furtherwick Road, Canvey Island SS8 7AT 

7 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
CHD Complex Care, Godalming
CHD Living Ltd
Alcedo Care South Lakes, Kendal
Alcedo Care

Novus Care Ltd Reviews in Essex (10)

Reviews Posted for members of Novus Care Ltd

Overall Experience

  • 5
  • 4
  • 0
  • 1
  • 0

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Review of

Novus Care - Wickford

from Wendy G (Friend of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers turn up during times requested. Write reports following each visit which are very informative and any actions needed can be processed without delay. Friendly respectful, kind and courteous. The client is treated with dignity. Follow requests for a variety of tasks - meals, washing clothing etc.
Try to the best of their ability to encourage the client to carry out personal much-needed care. Leave the client happy & content.

Reply from Trina Kapur, Director at Novus Care - Wickford

Thank you Wendy for your lovely feedback, we are glad to be able to support and make a difference.


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Value for Money

Review of

Novus Care - Wickford

from L M (Daughter of Client) published on 11 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable and flexible.

Reply from Trina Kapur, Director at Novus Care - Wickford

Many thanks for your great review, we appreciate you taking the time out to feedback to us.


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Review of

Novus Care - Canvey Island

from S B (Client) published on 19 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is very very good.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Thank you so much for you lovely review, we are glad you are happy with our service!


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Review of

Novus Care - Canvey Island

from Annette R (Daughter of Client) published on 18 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Novus provide care for both my parents who have Alzheimer’s and dementia. My mother's needs are complex. I was recommended Novus from a friend who lived in the area, as their previous carers were not adequate. It has taken a few months but there is now a continuity in their regular carers which is important
to both my parents routine. The care provided is of a very high standard. The carers are always cheerful, patient and genuinely provide kindness and respect at all times, even under challenging circumstances. The communication with the office management is efficient and I am always kept up to date. They provide access to my parents care app so I can monitor care visits and any comments. I would find it helpful if I could add comments to this app rather than having to leave notes on their table? Overall both my parents are happy with the service provided and I would not hesitate in recommending Novus Care.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Thank you for the lovely feedback, Annette, we are so glad that your parents are happy with our service and that we are also able to give you the reassurance you need through these testing times.


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Review of

Novus Care - Canvey Island

from L K (Daughter of Client) published on 14 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. They try to accommodate all your wishes. The staff is very caring and considerate. Very happy with the company, even though my Mum will never be happy with anybody other than me. They respect my home as Mum lives with me, so it is hard having people walking in and out. Some of the
carers feel like a part of the family.

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Value for Money

Review of

Novus Care - Wickford

from Shirley P (Client) published on 29 April 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review of

Novus Care - Canvey Island

from Donna D (Daughter of Client) published on 24 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are lovely. They are helpful, caring and cannot do enough for dad. They engage in conversation with him and have a laugh whilst putting his welfare and dignity to the forefront. We have complained about other care companies. But Novus Care should feel proud of their staff they send out
to care for people.

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Review of

Novus Care - Canvey Island

from F S (Client) published on 13 February 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff not properly trained or disciplined. Management unprofessional. Staff and call times are unreliable.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Dear Fay,


I am sorry that you feel that you did not receive a good service. Unfortunately, we were unable to continue to care for you as we do expect our care workers to receive a level of respect when carrying out their duties and not be subject to abuse when doing so. Our management team also support hence why we ceased providing care to you.


Regards,


Novus Care.


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Review of

Novus Care - Canvey Island

from T W (Daughter of Client) published on 11 December 2017

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Novus Care looks after my dad he has dementia as well as other health problems. We have been with them for over a year now, there are good and bad the manager will sort out any problems that we have, and help us with getting things for my dad to make his life easier. Most of the carers are caring and
know what they are doing, but there are a couple that are not too sure. Communication between carers and office is not always good, so I have a notebook to leave messages between me and the carers which makes it easier. I do not mind the girls contacting me if there is a problem with dad. I did have an issue a little while ago with having 16 different carers in over a 2 week period, my dad was getting confused, and each carer has their own routine so his routine kept changing, but that is being sorted out now. Overall I am pleased with the care my dad receives, and the girls are friendly and caring, also they do an end of life plan, that will be really helpful, as my dad wants to die at home, I would recommend them to anyone.

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Review of

Novus Care - Canvey Island

from J R (Client) published on 7 April 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very amiable.

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Awards / Recognitions (0)

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