Home Care Provider Owned by Alina Homecare in Herefordshire

9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Alina Homecare in Herefordshire

Only the locations & reviews in Herefordshire for Alina Homecare are showing below.

View the details of all 44 locations (with 1036 reviews) owned by Alina Homecare

Alina Homecare Locations in Herefordshire (1)

 

1 Home Care Provider owned by Alina Homecare in Herefordshire

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Alina Homecare Hereford

Suite 4, Stirling House, Centenary Park, Skylon Central, Hereford HR2 6FJ 

9.5 13 reviews
"Alina have been providing excellent care & support for my father-in-law for the last 9 months visiting 3 times a week. The carers are…"   Read all 13 reviews

Alina Homecare Hereford provides high-quality Home and Live-In care services to those in the Hereford area who wish to remain living independently in their own home for as long as possible. Alina Homecare in Hereford covers Allensmore, Bartestree, Bodenham,… Read more about Alina Homecare Hereford

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Alina Homecare Reviews in Herefordshire (13)

9.5
Alina Homecare has a Group Review Score of 9.5 (9.529) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alina Homecare must have a Review Score.

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Review of

Alina Homecare Hereford

from S C (Daughter of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been providing excellent care & support for my father-in-law for the last 9 months visiting 3 times a week. The carers are lovely, responding to his needs with flexibility and compassion and Dad loves chatting to them. They have also helped to support us as family carers with tips and strategies
to overcome ups and downs which has been most welcome. Management is well organised too making sure we have reliable care in place each week and know who is coming & when.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review - we will pass this on to the team.


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Review of

Alina Homecare Hereford

from G D (Daughter of Client) published on 26 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care put in place in a timely manner, and effort made by management staff to accommodate the individual needs of the service user.
Carers show a compassionate attitude and the service user likes their interaction and is very happy with overall care.
As a family member, I would agree but would like
to see more initiative at times e.g. when the service user started an emergency pack of medication, the carer forgot to administer it for the first 24 hours. This could have had serious consequences. The service user left a beeper that he needed to call the carer upstairs when he was downstairs, would be helpful if she had noticed and given it to him as he has no other way of calling her. A supply of medication came and one was not recognised it would have been helpful to tell me so I could discuss it with the pharmacy. So overall better communication would be good.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your feedback and we are so pleased that you have decided to extend your time with Alina Homecare. We are also pleased that we now have better communication with you and more understanding of the process for any changes needed to the care package, including the formal steps we need to take with regard to things like medication. We are delighted that your loved one feels we deliver compassionate care and is happy with our service. We will pass this on to our team, and I know they are delighted that they have the opportunity to continue to care for such a lovely customer.


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Review of

Alina Homecare Hereford

from Dusty M (Daughter of Client) published on 24 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working with Alina Homecare has been a breath of fresh air and such a support in difficult times. They are always very patient and flexible. The whole team are fantastic. From day one it has made such a difference. Alina work with you to understand specific needs to come up with positive solutions.
My mum and her partner both look forward to seeing the carers day to day - they are all so kind, friendly and competent. Everyone involved is happy to take on board feedback and has been very helpful in helping us navigate changing circumstances.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass on this excellent feedback to the team. We are glad we have been able to support you all.


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Review of

Alina Homecare Hereford

from Sharon N (Cousin of Client) published on 6 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and support given to my relative to be good. Their carers have been thoughtful. They have assessed her needs and responded accordingly. The team input has made a positive change to her quality of life. The carers are open to feedback and adjust their approach as needed. They liaise
with me when needed. I would recommend their care to others.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass this on to the care team. We are always open to feedback and are glad that the care is having a positive effect.


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Review of

Alina Homecare Hereford

from Gemma O (Daughter of Client) published on 6 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina started caring for my dad in late March. from the start, nothing was too much trouble. Two carers made me feel at ease. All the carers Dad has seen have been brilliant with him, he enjoys their visits and spending time with them.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review. I will pass this on to the team of carers.


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Review of

Alina Homecare Hereford

from Peter C (Husband of Client) published on 12 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the transition from my previous carer company, communication is excellent and looking forward to it continuing in the future.
Having a regular or the same carer is the best way for me as familiarity with the client is a big plus.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, we are pleased you were happy with the transition to our service.


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Review of

Alina Homecare Hereford

from John C (Friend of Client) published on 4 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good. The only issue is the lateness in getting up in the morning. Twelve hours in bed does not help the client with incontinence issues and lack of mobility.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Hereford

Thank you very much for taking the time to give our team these strong review scores across all key areas as we deliver the highest quality care possible for this client in line with the agreed care plan. We will always strive to do this and always liaise closely with our clients, their families and/or other representatives to ensure care plans are regularly reviewed to meet a person’s needs.


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Review of

Alina Homecare Hereford

from Susan S (Daughter of Client) published on 28 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company that put their client's needs and wishes first. Alina have been visiting my mum three times a day for the last nine months. Every carer I have met has been friendly and respectful to my mum who has dementia but is still living in her own home.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass this on to your mum's care team, they really enjoy supporting her.


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Review of

Alina Homecare Hereford

from Darren M (Relative of Client) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at all times, very cheerful, friendly staff, helpful and positive. They always greet my relation with a good hello and are very considerate, your company puts the customer first, I'm impressed with the service you provide.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will pass these comments on to the team.


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Review of

Alina Homecare Hereford

from Betty B (Client) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Alina Homecare for almost a year and I feel the care they provide is second to none. All the staff are very professional and attend to my needs in an exceptional manner. The office staff are always at the end of the phone for any concerns I may have. Staff ensure I am safe, well and
looked after. I feel happy and confident in the staff and feel that I can raise any problems that may arise and get a quick and prompt response. I would highly recommend Alina Homecare to anyone.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review and recommendation. We are glad we have been able to assist you. I will pass your comments on to the team.


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Review of

Alina Homecare Hereford

from Heather P (Mother of Client) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare are a godsend they have only just started supporting my daughter but what a difference it makes for her and myself. They are absolutely brilliant at what they do. They advise her on things and it's all for the better.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I am glad we are able to make life easier for you. I will pass your comments on to the team.


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Review of

Alina Homecare Hereford

from Hayley E (Daughter of Client) published on 25 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare are providing excellent care to my mum. They have really taken the pressure off me, which is of great help.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I am glad we have eased the pressure you were feeling. I will share this with your mum's care team.


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Review of

Alina Homecare Hereford

from Bev Q (Daughter of Client) published on 17 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father (and I) receive is excellent. There is always somebody available to talk to. The staff are polite and friendly.

Reply from Sarah Williams, Registered Manager at Alina Homecare Hereford

Thank you for your review, I will share this with the team.


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Awards / Recognitions (2)

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