Alina Homecare in Hertfordshire | 5 Home Care Providers

Review of
Alina Homecare Hitchin & Letchworth
from R T (Wife of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped

him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.

Reply from katie simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely feedback - I will make sure this is passed on to all the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Sharon W (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been fantastic

from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your lovely review. I will pass on your gratitude and kind words to all the team. It is a pleasure caring for your mum and we are pleased we are supporting and helping her. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Ann Y (Wife of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Excellent service from carers. They come on time, have a good relationship with the person they are caring for. They talk to them all the time which has a calming effect. They also tidy up afterwards and offer any help such as taking bins out and making beds.
It is an excellent service from well-trained

staff.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely, kind words about our team. I will pass on your words to the team, thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Liz H (Niece of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

The care and compassion shown towards my auntie over the last 4 years by the Alina Homecare Hemel Hempstead team has been outstanding.
Nothing was too much for them and the care that they gave took the daily stress of caring for an elderly relative away from us.
My aunt was quite a character. The

carers accepted her ways and how she lived. Their amazing care allowed her to stay in her home and to die at home.
Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a lovely review. I am so pleased you found the level of care provided by the staff outstanding and that our support helped to relieve the daily stress. Your auntie was an absolute pleasure to care for and we are so pleased we were able to provide her with end-of-life care at home. I will pass on your gratitude to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Borehamwood and Cheshunt
from S G (Daughter of Client) published on 7 January 2025

Submitted via Website • Report

Overall Experience

I could not have been happier with the service Mum and Dad have received from the Alina Home Care Potters Bar team. The carers who visited did everything I asked for and more. They are very caring, respectful, and professional. I am pleased with how good they were at communicating with Mum and Dad and

how interested they are in what they have to say. I would recommend them to anyone looking for carers who visit during the day to help with tasks that allow a loved one to remain in their own home.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review and sharing your experience. It was a pleasure to care for your parents and will pass on your comments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from R H (Son of Client) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your kind words, I will pass on your feedback to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Lynne S (Client) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS

and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a wonderful review! I am so pleased you find the care wonderful and that you feel comfortable with us supporting you! I will pass on your positive words to the team. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from V K (Daughter-in-law of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience

Everyone at Alina Homecare Hemel Hempstead were brilliant with my father-in-law's care. Two staff members in particular were fantastic support and organised the most wonderful carers to visit my father-in-law when he needed assistance. We had to ask for quite a few changes to the visiting times and

nothing was ever too much. Our requests were actioned immediately. It's reassuring to have the same people coming in and they were all so friendly, gentle and caring and respectful and they went beyond requirements when needed.
The only reason we stopped having the care was due to my father-in-law being admitted to hospital.
Thank you.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for your lovely review. I am please you found our team so friendly, helpful and caring. I will pass on your gratitude to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Simon H (Brother of Client) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My sister needed help with caring for herself. She was not eating and was unable to care for her home. The improvement since the carers started visiting is remarkable. They make sure she eats a good meal daily and keeps the home clean and organised. She particularly appreciates that they like her dog.

After four weeks she is much less depressed. The carers seem to really take an interest in her and enjoy chatting.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for a lovely review. We are so pleased that the care is making such a positive difference in her life and that her health is improving! Will pass on your positive feedback to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare St Albans and Mid Herts
from Caroline E (Granddaughter of Client) published on 18 October 2024

Submitted via Website • Report

Overall Experience

We changed to Alina at the beginning of September and have been very pleased with the care and communication received in the last 6 weeks. A regular rotation of carers coming to see her has made her feel safe and comfortable. As well as interacting with the whole family that doesn't make us feel like

aliens in our own home.
I'm more than happy not to be here when they come and really appreciate the respect they show her treating her like a person, not a job. I can not recommend them enough.

Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you so much for your kind words. We are so happy we are able to support and work alongside such a caring family. I will pass your kind words on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare St Albans and Mid Herts
from Peter H (Son of Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

Alina provides live-in care support for my mother for which, in general, I am very pleased. The quality of the live-in carers is very good with several being exceptional. The carers are all trained to a high standard for the provision of personal care and they all have a great deal of patience. My mother

has vascular dementia which can be frequently challenging. The live-in carers provide all the necessary support for my mother which covers preparing all the meals and helping her to eat them, all the cleaning, washing and ironing plus, of course, personal care. They also provide companionship which can include reading or watching television together or just trying to have conversation.
I am always amazed by how well the live-in carers cope with all the day-to-day issues; they are all very compassionate people.
The live-in carers are relieved 2 hours each by visiting Alina carers. They are all very good, but these break times vary a lot.
I have no hesitation in recommending Alina though.

Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thanks so much for taking the time to do this review. Supporting your mum is our pleasure. Reading this as the manager has given me a great sense of pride in all of my team here at Alina Homecare St Albans & Mid Herts. I will pass your kind words on to all of the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Stevenage
from Ruth C (Client) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Alina Homecare is outstanding. The management is very effective and nothing is a problem. The carers are delightful and do their job with sensitivity and professionalism. They are willing and able to do whatever is asked.
My life has been enhanced with Alina.

Reply from Brenda Robertson, Registered Manager at Alina Homecare Stevenage

Thank you for such a lovely review it is a real honour to be able to support you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Borehamwood and Cheshunt
from J P (Daughter of Client) published on 16 July 2024

Submitted via Website • Report

Overall Experience

I cannot recommend the Potters Bar Alina care more. Not only were they professional and incredibly kind, the carers went out of their way to make my Mum feel cared for by doing things for her that she didn't need to ask. They all showed a thoughtfulness towards her that was very much appreciated by

me. I must also praise the team coordinating the carers time tables as Mum's care became more. A staff member in particular was so accommodating and helpful. Thank you Alina, I would definitely use your services again.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for your lovely review about our Alina Homecare branch. I am pleased you found our carers professional and kind. I will pass on your gratitude to the whole team, thank you once again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from M R (Son-in-law of Client) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are lovely and caring, which made the introduction of home care for my in-laws a lot easier than expected. My in-laws soon got used to the routine and now look forward to their visits, and enjoy the company.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your review. We are glad you find the staff lovely and caring and that your in-laws look forward to the care visits. We will pass on your kind words to all staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from A R (Daughter of Client) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

I found Alina to be very helpful especially as I had not been familiar with finding care previously. They were caring, professional and very helpful and have remained so throughout. The carers are lovely and my parents, despite reservations, have accepted them and seem to enjoy the company. Thoroughly

recommend.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for taking the time to submit this review. We are delighted you find the care helpful and that your parents are accepting and enjoying the care visits. We will pass on your kind words to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hitchin & Letchworth
from Sharon M (Daughter of Client) published on 27 June 2024

Submitted via Website • Report

Overall Experience

Mum has received excellent care from Alina. Their carers provide a wonderful service, assisting with her personal care and with the tasks she now struggles with. All the time providing companionship, chats and a genuine interest in her wellbeing.
Alina are easy to communicate with and provide us with

peace of mind that Mum receives the additional support she now needs.

Reply from Katie Simmonds, Registered Manager at Alina Homecare Hitchin & Letchworth

Thank you for your lovely comments, I will make sure the team are all aware. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from J D (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

We have been very impressed with the carers who visit our father every morning. They arrive on time and are always cheerful, and Dad enjoys seeing them.
They take a genuine interest in our father and his health, and have on 2 occasions contacted me when they have been concerned about something, which

I am so grateful for.
In addition to this, we have access to the app, which is invaluable as it provides us with information regarding Dad's mental and physical health, as well as the tasks the carer has carried out.
Dad would like to continue living independently for as long as he can, and with Alina supporting the family in helping him, he is able to do so and we are very grateful.
Thank you all.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you so much for a wonderful review. We are so pleased your dad is able to continue living independently with the support from our team. He is an absolute pleasure to care for. We will pass on your kind words to the staff that support him, who will be pleased to know that their care they provide has made such a positive impact.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Borehamwood and Cheshunt
from J N (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

My mum engaged Alina Homecare following a fall and has been very happy with the service. Her carers are prompt, efficient and very kind. She feels completely at ease with the ladies that visit and they have been a great asset to her and the family.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you very much for taking the time to submit this most positive review. We're delighted that your mum is so happy with our home care services and that she finds our carers to be prompt, kind and efficient. We will pass your kind words on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare St Albans and Mid Herts
from E W (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Alina provided morning carer visits for my father. The staff were all very friendly and treated my dad with compassion and kindness. They gave us offspring a huge degree of reassurance that someone was there to help him (he could be very wobbly some mornings and absolutely fine other mornings) each

day.
Access to the app was also fantastic, as we could all see immediately how Dad was and whether there had been any issues.
We would not hesitate to recommend Alina, and would also have no hesitation in using them again.
On the downside, there was quite a lot of variability in terms of both personnel and the time that they called (which didn't always correspond to the published schedule). Dad would have preferred more consistency in terms of both time of visit and personnel. A couple of mornings he got himself up because he thought the carer wasn't going to come because it was over an hour beyond the scheduled time. A minor point though.

Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for taking the time to leave a review. We use all feedback to continually improve our services. We are pleased that you would recommend Alina Homecare. We will pass your lovely comments on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Alina Homecare Hemel Hempstead
from Jane W (Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience

I am very impressed with the speed the team responded to our initial phone call for help. For the most part the carers we have had have been effective, kind and professional. There is a range of experience amongst the carers and this is reflected in the quality of care given. All in all I am very satisfied

with the care I have received from Alina.

Reply from Natasha Sorene, Branch Manager at Alina Homecare Hemel Hempstead

Thank you for your positive review, we are so pleased you feel our team are so responsive to your needs. We will share this feedback with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Alina Homecare in Hertfordshire

Alina Homecare Locations in Hertfordshire (5)

Alina Homecare Reviews in Hertfordshire (101)

Alina Homecare Hitchin & Letchworth

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Borehamwood and Cheshunt

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare St Albans and Mid Herts

Alina Homecare St Albans and Mid Herts

Alina Homecare Stevenage

Alina Homecare Borehamwood and Cheshunt

Alina Homecare Hemel Hempstead

Alina Homecare Hemel Hempstead

Alina Homecare Hitchin & Letchworth

Alina Homecare Hemel Hempstead

Alina Homecare Borehamwood and Cheshunt

Alina Homecare St Albans and Mid Herts

Alina Homecare Hemel Hempstead

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers