Alina Homecare in South Gloucestershire | 2 Home Care Providers

Review of
Alina Homecare Bristol North
from Katie Y (Daughter of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Alina have been very responsive to my parents' needs and provided a high level of care and supervision of that care. We have had a very personalised approach and genuine commitment to providing the best services for my parents. I feel that my parents are in very safe and professional hands.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review on our services. We are so happy that as a family you know your parents are in safe and professional hands. We are so proud of our staff and we will continue to provide a high level of care and support.

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Review of
Alina Homecare Bristol South
from Claire H (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Very helpful and friendly staff, nothing negative to report. From the first visit of introducing themselves they have been very efficient and professional. The app is a brilliant idea as you can see when the visit is completed and what they have done. Would highly recommend Alina homecare.

Reply from Jenny Vines, Care Coordinator at Alina Homecare Bristol South

Thank you for taking the time to write a review, it's lovely to hear you are finding the service helpful and we are efficient. I will share this with all the team.

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Review of
Alina Homecare Bristol North
from Sue L (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Mum who lives alone has used Alina Homecare for over a year. The carers have been extremely professional and friendly. The office staff are very quick to reply to my emails and adapt to last-minute requests all the time. Over the last few days, Mum became quite ill and before being taken to the hospital,

the carers changed the usual visiting schedule and came in several times a day to check on her, calling the doctor and finally an ambulance when they felt it was needed. As Mum lives alone, Alina Homecare has given me such peace of mind. I know Mum has been well looked after. I can't thank all the staff enough. I highly recommend Alina Homecare to anyone who needs care and support.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you very much for your review, this means so much to us to know Mum was well looked after and both you and Mum had the support you needed. I will pass on to our lovely care staff your kind words. We really are blessed to have such wonderful staff here in North Bristol and such wonderful clients.

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Review of
Alina Homecare Bristol North
from R S (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Alina Home Care North Bristol are a really great team of care providers. Their communication is excellent and they demonstrate a genuinely person-centred approach. The office team were great when we needed help and with getting care organized at a really tricky time. They came to see us and talked us

through everything and they were always on hand to answer queries by phone (at all hours). The carers were calm, kind, efficient, considerate and cheery. They looked after Mum (and the cats!) so well and they supported Mum to live in her own home for as long as she could. They made a huge difference to her quality of life, allowing her to be as autonomous as possible in the face of ever-encroaching Parkinson's Disease. Thank you all.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, our carers are very fond of Mum and they miss visiting her. We are so happy we were able to support Mum and yourself at a tricky time. I will pass on your kind words to our carers. North Bristol is a very dedicated team and we are very proud of our staff.

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Review of
Alina Homecare Bristol South
from M R (Son of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I'm happy with the service provided but am concerned that Mum feels unable to ask the carers to do stuff for her. She cut her wrist the other day but instead of asking the carer to attend to it phoned a neighbour to come round. She is also always complaining about how expensive it is but the charges

are typical. All the carers I have met whilst at Mum's have been very pleasant and Mum is obviously comfortable with them so her reluctance to ask for assistance is puzzling and may be purely to do with her erroneous (in my opinion) fear of cost.

Reply from Jade Galaszia, Registered Manager at Alina Homecare Bristol South

Thank you so much for your kind review of our care services. Mum is a delight to support and we're really pleased to hear that Mum is really comfortable with her care team and that you've also found the team to be pleasant. We strive to deliver the highest quality care service for the best value for money so we're pleased you recognise this. The care team are always happy to support your mum with her needs and requirements, nothing is too much trouble.

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Review of
Alina Homecare Bristol North
from J K (Son of Client) published on 4 October 2024

Submitted via Website • Report

Overall Experience

The manager and all the team at Alina were simply outstanding. Right from the get-go, communication was always brilliant and everything was set out in clear and simple terms which was greatly appreciated as there were a lot of plates spinning in our lives at the time when we first approached them. The

carers were lovely and very understanding towards my mum's needs and we always felt as if we were in safe and capable hands.

Alina's carers primarily visited mum during the daytime but after a particularly arduous stretch in the hospital, we took advantage of their 'live-in carer' service. This was brilliant and much-needed! As was typical, everything was arranged very efficiently and the carer herself was an angel. Mum sadly passed not so long ago. Whilst it still hurts to think that she is gone, I am genuinely grateful to the team at North Bristol Alina for caring so brilliantly for my mum as I am sure they made a hugely positive difference to her quality of life in her final months.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review and rating, we are so glad we as a team were able to make life easier for both Mum and family. Mum will be missed by our lovely team of carers.

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Review of
Alina Homecare Bristol North
from David M (Son of Client) published on 21 August 2024

Submitted via Website • Report

Overall Experience

This is a care company that actually CARES. The manager is excellent and goes above and beyond to support her clients and their families. The contrast between this company/branch and many of the others is stark. So many are just not interested and seem desensitised to the human element of care; the

management hides behind rules and regulations. In comparison, the manager is incredibly responsive and adaptable, and her team is skilled and experienced. My dad recently died and I don't know what we'd have done without them in those last days. The support was truly remarkable. I highly recommend Alina Care Bristol North.

Reply from Sally Butler, Branch Manager at Alina Homecare Bristol North

We are most appreciative of this review and your kind words about our responsiveness and overall approach. It was a privilege to support your dad. We have shared this review with the Team. Thank you once again.

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Review of
Alina Homecare Bristol North
from Donna M (Sister-in-law of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

I am writing regarding the home care service my relative is receiving from Alina. We are all impressed with the support from everyone involved at Alina. The assessment process was arranged very quickly, was very smooth, sensitive, professional and thorough. One member of staff in particular was just

so reassuring. Carers (mainly two in particular) were identified for my sister-in-law that have built a fantastic relationship and are always very thoughtful and kind. She really values their care and support. Initially she was receiving 3 visits a week. Soon after this needed to be increased to every day and then twice a day. This was all managed so well by the team and the same care workers have remained involved. The consistency of both carers and the timing of visits has been fantastic.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you so much for your kind review, we are so glad we can support your sister-in-law. Our carers enjoy visiting her and have built such a wonderful rapport with her. Our office staff are very highly trained to support both families and clients, to make it a smooth transition.

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Review of
Alina Homecare Bristol North
from Caroline H (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

The manager and co-ordinator at Alina (north Bristol) were always kind and very quick to respond when required. I couldn't have asked for more from them both.
All carers who attended my dad were very very kind and had a special bond with him and he always had a good relationship with them all.
I can't

praise all at Alina Homecare enough.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review, we all loved your dad very much and it was a pleasure to have cared for him till the end. I will pass on your kind words to our fantastic team of carers.

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Review of
Alina Homecare Bristol South
from Wendy W (Daughter of Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Carers are amazing. Kind, supportive and responsive. Always respectful and on time.
It hasn’t been easy to make initial contact with administration as I didn’t have an email address and phoning wasn’t an option. That is now in place. Hence only 4 stars

Reply from Sadie Griffiths, Operations Manager at Alina Homecare Bristol South

Thank you so much for taking the time to share your feedback. We are continuously working to improve our services so I am pleased there has now been a resolution and you are are able to get in contact with the office. It is wonderful to read such lovely comments about the carers and how they are kind, caring, always respectful and on time. I will share your comments with the team. Thank you.

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Review of
Alina Homecare Bristol South
from M M (Wife of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been with Alina for nearly 3 1/2 years and have been generally pleased with the service. Unfortunately as is the case, I believe, with most care services, the turnover of staff is frequent and obviously some people become used to visiting my husband and then leave; this is quite difficult for

him and me. Overall though the staff are well trained, caring and respectful and a pleasure to have in our home.

Reply from Andrew Morgan, Branch Manager at Alina Homecare Bristol South

Thank you for taking the time to give this review. We are delighted that you find our staff team are well trained, caring and respectful, across the 3 years of us providing care services for your husband. We take great efforts to secure the best possible carers and as you have indicated, this is successful in terms of the quality of care we provide. Recent times have been more challenging for the whole nation. We really care about our carers and seek as a company to make sure our teams are valued and stay with us for the long term, by our respect, our training and our employment conditions and support for them. This is demonstrated by our recent staff survey where 98% of respondents said in 2023 that they would recommend Alina Homecare as a great place to work. This underpins the stability of our teams and our service. We will pass on your very kind words to the team.

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Review of
Alina Homecare Bristol North
from Charles H (Son of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience

Alina have been providing carers for my mother for over a year now. We have had some challenges during this time but Alina have listened to our needs and concerns and have responded with very helpful solutions.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review, we are so happy that Mum and family feel fully supported now and in the future. Our staff are always happy to visit Mum and have built a great rapport with her and family.

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Review of
Alina Homecare Bristol North
from Roy M (Husband of Client) published on 26 March 2024

Submitted via Website • Report

Overall Experience

Alina Homecare was recommended by a friend, we had a visit from one of the carers who after a discussion she suggested a certain member of the staff and she has been very pleasant and conscientious. My wife seems very happy in her company.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for a lovely review; we like to think our staff are always well suited to our clients and we are so happy that your wife feels happy with our carer and is able to access the community with her.

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Review of
Alina Homecare Bristol North
from Gillian B (Daughter of Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience

Alina are caring for my mum and dad and are doing a wonderful job. As a family, we have built strong relationships with the carers, co-ordinator and manager. This ensures we are all working together to provide the best care. They are the first to notice any changes and report them back to us. We love

the app and find it reassuring to know how the shift is going. The carers are there and we know Mum and Dad are being looked after as individuals with their wishes listened to. Always willing to make changes and respond to our requests.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely, kind review; our staff are a very dedicated team and always puts our service users and families first. We are so happy that it gives you peace of mind with our app and that you can see things live as they occur. We are always happy to accommodate any changes and requests. we will pass your review on to our carers.

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Review of
Alina Homecare Bristol North
from C D (Son of Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience

The majority of the staff have formed very positive relationships with Mum and give her all the support and company she needs. Mum looks forward to their visit and it has a positive impact on her mood and wellbeing. The management team are also very flexible and offer understanding and support when

changes are required. Thank you Alina. My only issue is value for money. As Mum’s care needs increase I fear we will have to look to another care supplier who are more affordable which I don’t want to have to do.

Reply from Sally Butler, Registered Manager at Alina Homecare Bristol North

Thank you for your kind review. We are so pleased that our visits have such a positive impact on your Mum's mood and well-being and you find our service so flexible and our management so supportive. We will continue to work with you to make sure you have the best possible care for your mum. We will share your kind words with your Mum's carers.

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Review of
Alina Homecare Bristol North
from Helen B (Wife of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience

I have found the management and especially the carers to be excellent. I can’t really say if it’s value for money as I don’t have anything to compare it with but we are getting excellent service and the carers are great.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for choosing Alina Homecare as your first care company, we are so happy you are happy with our services. We are very lucky to have such a fantastic team of carers and we are grateful that you feel the same. We always feel as management we are there to support the family as well as our clients.

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Review of
Alina Homecare Bristol North
from Freddi B (Wife of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

Although initially I was unsure, Alina have proven to be very supportive and provided generally excellent care.
Where I have been unhappy with a carer they have replaced them immediately.
I would recommend Alina to anyone with caring needs.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for you review, we always like to feel we are supporting our clients as well as their families. Our carers are all highly trained to our clients care needs and are given update training on a regular basis.

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Review of
Alina Homecare Bristol North
from Theresa T (Niece of Client) published on 19 January 2024

Submitted via Website • Report

Overall Experience

We needed to book a live-in carer for my aunty - after looking through the local agencies and checking all the CQC reports I contacted Alina Homecare, and the manager was absolutely amazing and not only was she able to give me all the information I needed she was also friendly and reassuring - she went

over and above and due to her manner, I was pulled to book Alina Homecare over any others that I had phoned.
The carer commenced and after a little shaky start was amazing and would do anything asked of her always with a smile - including drinks for visitors.
My recommendation though would be to have clear expectations of support needed and what is ‘paid for’ through initial discussions and then ongoing discussions with carer and their line managers as at times this could be a little blurred and both my aunty and the carer could be left frustrated
I know this can be hard when this is a first-time booking but ongoing reviews and talking is important to ensure needs are met and fair.
Highly recommend Alina Homecare.

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for such a lovely review, we are very proud of our services and always thrive on such wonderful feedback.
We always take everything on board when feedback is received. Our staff are highly passionate about care and doing their absolute best for our service users.
Thank you again.

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Review of
Alina Homecare Bristol North
from G Y (Sister-in-law of Client) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Alinacare has been vital in keeping me in touch with an emergency crisis with my sister-in-law who was taken to hospital on Dec 27th 2023 and remains there to date.
The manager has shown such kindness and care for her, far above the normal call of duty, and my sister-in-law has always spoken highly

of the lovely girls who have helped her in her flat over the past few years. My hope is that a new extended care plan can be arranged when she is discharged from hospital

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely review - it is without doubt our pleasure to support our clients and family members.
Our carers are always willing to go the extra mile to ensure our clients and families are happy with our services.

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Review of
Alina Homecare Bristol North
from Jane W (Daughter of Client) published on 18 December 2023

Submitted via Website • Report

Overall Experience

Extremely impressed with Alina Homecare Bristol North. I was looking for a company to cover the daily breaks that live-in carers have, Alina came to the rescue at very short notice and were the only company who were able to cover all the days I was looking for. Mum has been assigned a very small team

of lovely carers and I can tell that she enjoys their visits. The visit reports are very detailed and are really useful. Everyone is friendly, approachable and professional, any requests are dealt with promptly and efficiently and nothing is too much trouble. It's a huge relief to know that Mum is receiving first class care. I cannot praise them highly enough and have no hesitation in recommending them. Thank you!

Reply from Sally Carter, Registered Manager at Alina Homecare Bristol North

Thank you for your lovely kind review. We are always happy to support our clients families as well as our clients to build such a great rapport with all. Our carers are trained to the highest standard and are a fantastic team. We are so glad you are happy with our support.

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Home Care Providers Owned by Alina Homecare in South Gloucestershire

Alina Homecare Locations in South Gloucestershire (2)

Alina Homecare Reviews in South Gloucestershire (90)

Alina Homecare Bristol North

Alina Homecare Bristol South

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol South

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol South

Alina Homecare Bristol South

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

Alina Homecare Bristol North

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