Alina Homecare in West Sussex | 4 Home Care Providers

Review of
Alina Homecare Horley
from Jacqui S (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

The kindness to my mother and her dignity is paramount.
Extras the company do are they inform me of anything medically, potentially harmful (setting light to kitchen roll) or mentally changing with Mum. If she needs food for the following week, or personal care items, they inform with plenty of time.

At short notice (couple of hours) they will do an extra visit.
Friendly when I call, nothing is a drama.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for your review. It is lovely to hear that we are doing such a great job.

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Review of
Alina Homecare Lancing
from Laura S (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Was very pleased with the service. All the carers were very kind and helpful and prompt on time keeping, the carers cooked lunch, made sandwich for tea time, took all rubbish out, washed up and dried up and sat and chatted with mum.

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Review of
Alina Homecare Horley
from Ian C (Son of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

After reviewing the background of various companies it was clear that this one has a different approach to care and although slightly higher in cost, they are proof that you get what you pay for. The staff have been absolutely fantastic and a vast improvement on a previous company who used agency staff.
All

carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review of our service, I am very proud of the team and what we achieved together. It is lovely to hear that Mum is happy and feels comfortable in our care.

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Review of
Alina Homecare Horsham
from S R (Wife of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Once again Alina Homecare provided the reassurance, peace of mind and very caring service required for my husband whilst I was away. The manager is exceptional in making sure nothing is missed and also very understanding and accommodating of last-minute changes. The staff are, without exception, considerate,

thorough, friendly and understanding and will deal with all situations. I cannot thank them all enough for ensuring that I can get away for a week or more without any hesitation knowing that he will be well cared for, relaxed about it himself and look forward to their visits every day. They have a busy schedule but my husband always felt their visits were never rushed and nothing was too much trouble. Highly recommend.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is wonderful to know that our service makes a difference in people's lives. Thank you for your feedback. It is always a pleasure to visit and support your husband. We are here for the next trip.

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Review of
Alina Homecare Horsham
from Catherine F (Daughter of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Our experience of Alina has been amazing, not only are they open and transparent with their care, they really listen and try to accommodate your individual needs and step in to help above and beyond when a problem arises. All their communication with your loved one is documented and available any minute

of any day on their app which you have access to at any time.
I cannot fault their care and have been very grateful for their support and advice. They have made such a difference to us. Thank you for everything you have done, it has been a privilege to see you care for my dad.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your thoughtful and kind feedback. We are honoured that you chose Alina Homecare to support your father, and it's great to hear that you've had such a positive experience with our team. We wish all the best to you and to your father in his new home.

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Review of
Alina Homecare Horsham
from C T (Daughter of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My parents have been receiving support from Alina Homecare since July 2024. The service they receive is excellent and we have not experienced any of the problems you often hear about with home care. The carers are reliable, professional and person-centred. The personal care is provided with kindness

and dignity, respecting Mum's wishes and supporting her to undertake as much as she can independently. They also prepare several meals a week for my parents, which is a big help. The office staff are responsive and helpful and always try to accommodate our requests to adjust the care support. On several occasions, they have alerted me to specific concerns about my parents that I wouldn't otherwise be aware of. I do not live locally so the app is a great way for me to monitor how things are and it helps provide peace of mind. In summary, I am extremely grateful to everyone at Alina Homecare for the care they are providing to my parents - thank you all.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind words and for taking the time to share your experience with Alina Homecare. We are thrilled to hear that we have made a positive impact on your parent's life and giving you peace of mind.

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Review of
Alina Homecare Rustington
from Louise D (Daughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

The office and care staff have been amazing with my mum. It's reassuring to know she's safe and being looked after.
The live-in and domiciliary carers have been very attentive and have built a good rapport with my mum. The staff are also very knowledgeable in terms of care practices and procedures.

The price is in line with private market rates.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you for your kind review, we are so glad that your mum has responded well to the care and attention provided by our carers. We work hard to ensure our carers are specifically trained to support all of our clients' needs. We are glad that you are happy with the service Alina Homecare provides.

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Review of
Alina Homecare Horsham
from Susan F (Niece of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

We were very happy with the speed that Alina Homecare arranged care for my aunt and with the professional and caring manner of all of the carers that visit twice daily, preparing drinks and food if required plus tidying up and making the bed.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. It is a pleasure for us to visit and help your aunt. She inspires us with her determination to stay independent and we are very happy to help her with it.

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Review of
Alina Homecare Rustington
from C S (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

From the first phone call I made in order to make enquiries to the present day the manager and his staff could not have been more accommodating, professional, understanding, sympathetic or helpful. The app helps me to keep track of the care being provided which is always very thorough and for the duration

of the time being paid for. The carers are friendly, thorough and respect people's dignity. The carers will encourage and support the client to be independent as much as possible and pay good attention to detail. Carers are patient and respectful to both the client and family. The manager and staff will go the extra mile where they can.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you so much for the lovely feedback. The Alina Homecare Rustington team strive from the start to ensure that the care is structured to meet the individual's care requirements, whilst also ensuring it works with the client's emotional needs. The team make sure that any decisions around the care, firstly involve the client and when needed, the family, where joint decisions need to be made. Independence is at the heart of our approach and carers are trained to encourage all clients to be as independent as possible. Thank you again for taking the time to write a review.

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Review of
Alina Homecare Horley
from John P (Son of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us

as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you very much for such a lovely review. It has been our privilege to support you all through your care journey.

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Review of
Alina Homecare Rustington
from Elaine F (Daughter of Client) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Contacting and setting up a care plan for my mum to leave hospital after a fall was very easy to do. Alinacare knew exactly what the NHS required for my mum to return home and they organised that very efficiently.
Our plan has always been to enable my mum to regain her independence, albeit with some

changes and the care given by Alinacare has been key to making this happen.
The care plan is tailored specifically to suit the individual, taking into account of what encourages and helps the person to recover and regain self-confidence. Alinacare asks questions and gives suggestions we hadn't even thought about, all in a sensitive way.
Having praised the organisational aspects, the greatest praise must go to the carers themselves. Every carer who visits is attentive, kind, cheerful and so willing to help in the best way. My mum looks forward to their visit and their little chats, thereby greatly benefiting in her physical and mental health. The carers are simply amazing people.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

The team are really pleased that the work put in to ensure that your mum's care is person-centred and specific to her requirements has made a positive difference. The supervisory team try to ensure that the client's specific wishes are captured during the initial assessment, but it is often the case that the care needs to be adapted once the package of care has started. We are glad that we have been able to adapt to ensure that your mum is encouraged and supported in a way that has really made a difference. I know that the carers enjoy visiting your mum and do their very best to ensure your mum's needs are met. Thank you very much for your kind review.

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Review of
Alina Homecare Horley
from C B (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

The care and compassion shown to Mum by all the carers in the past six months have been excellent, enabling us to keep mum living at home with us. Carers showed great understanding as her dementia advanced, they were respectful and continually cheerful. Mum always had a smile on her face when they arrived.

We were very impressed with everyone involved in the management of her care, our requests for changes to visits, additional visits or respite breaks were handled quickly and efficiently. I would highly recommend the company.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for the lovely review, I can speak for all the staff when saying that looking after your mum has been our pleasure. We are pleased that we were able to support you in having mum at home for that little bit longer.

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Review of
Alina Homecare Rustington
from Sylvia J (Wife of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Very kind efficient carers who make my husband feel comfortable and at home.
They are on time and do any small thing that you ask for.
Will clean the shower after use which is really helpful.
They give me confidence that my husband is receiving excellent care.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you very much for the kind review. Alina Homecare aims to ensure that the care provided is individualised and most importantly, person-centred. This not only ensures that the client is looked after in the way they want, but also provides peace of mind to loved ones who are often closely involved with the organisation of the care. Thank you again.

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Review of
Alina Homecare Rustington
from Richard G (Husband of Client) published on 5 July 2024

Submitted via Website • Report

Overall Experience

Lovely carer. Warm and compassionate. Flexible in what is asked. Usually giving a bath and making the bed, but takes in supermarket orders if one arrives. We look forward to the day she comes. Yes, we would recommend.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you so much for the review and we are glad you are happy with your dedicated carer. We always aim to send a regular member of the team wherever possible and we are so glad that this has worked well for you and your wife. Alina Homecare staff always try to go the extra mile. Thank you so much for your recommendation.

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Review of
Alina Homecare Horsham
from Lima S (Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

After a fall in Nov. 2023 I ended up with plaster from my shoulder to wrists in my right arm. What made the situation worse is that I am unstable and used a walking stick in my right arm. I could not do a thing. I needed help. After great initial help from my G.P. practice I needed to find a carer.
I

contacted several of the local caring agencies, but most were very unhelpful.
At last I contacted Alina. They came round that very day, and they provided me with care 2 days later.
All the carers I have had from Alina have been wonderful. They knew exactly what I needed that day. They came every day to start with. With their help I have improved, and they have helped gain my confidence. I now have them twice week to accompany me on short walks.
Thank you Alina.

Reply from Yanina Zhelyazkova, Branch Manager at Alina Homecare Horsham

We are so pleased with this review, thank you. We're delighted you feel so positive about our speed of response and the quality of all our carers. It is a pleasure to support you and I will share your kind words with the team. Thank you once again.

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Review of
Alina Homecare Horsham
from E K (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

My father has been using Alina for 4 years for managing his catheter/leg bag change and shower weekly. He is in his 90s and the service has been faultless. Recently he has been ill and broken his arm after a fall. Alina at very short notice provided additional visits. After a hospital stay they have

now provided live-in care and the carer recommended is excellent and everything is running very smoothly. The manager and her team have been very supportive, responsive to changing circumstances and a great help to my father and our family. Would not hesitate to recommend.

Reply from Yanina Zhelyazkova, Branch Manager at Alina Homecare Horsham

Thank you for taking the time to give us this lovely review. We're delighted you are so pleased with the quality of care your father receives and our flexibility too. I will share your kind words with the team. Thank you once again.

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Review of
Alina Homecare Horley
from A M (Granddaughter of Client) published on 16 May 2024

Submitted via Website • Report

Overall Experience

The carers are all excellent and my grandmother feels like she has become friends with some of them and looks forward to seeing them each day. Her family live quite a long way from where she lives and we think the app is very helpful to keep track of her day and let us know how she is feeling. We have

said it’s very reassuring to be able to know when the carers have been and if there are any concerns we as a family can respond straight away.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for a lovely review, it's great to hear that you are using the app and that your grandmother is building good relationships with the carers.

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Review of
Alina Homecare Horley
from Clive P (Husband of Client) published on 10 May 2024

Submitted via Website • Report

Overall Experience

All the carers were friendly, approachable and attentive to my wife's needs. They were always happy to chat and check on us both. We built up a rapport with the carers and they were always willing to do extra when her needs increased. It was lovely to have the carers in so that she could stay in her

own home. Good service throughout our time with Alina.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review, it was a pleasure to support your wife and yourself through her care journey.

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Review of
Alina Homecare Horsham
from Simon G (Son of Client) published on 9 May 2024

Submitted via Website • Report

Overall Experience

In October of 2023 we needed to put a care package in place for my mother, at very short notice.
The manager and her team were by far the most responsive and supportive of the potential carers that we approached... they worked over a long weekend to make all arrangements, and within a couple of days

my mother had the live-in carer she needed.
Thanks to the care given my mother has improved enormously over the ensuing months, and as a result we have been able to transition from live-in care, to daily visits.
The attention to detail, the flexibility and the personal nature of the whole service is excellent... this is true care... far more than nursing and home-help.
Thank you to the manager and team.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is great that we can help our customers to achieve their goals and gain their independence back. It is a pleasure for all of us to visit your mum and support her to continue to live independently at home. Thank you for your feedback. I will pass it to the team.

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Review of
Alina Homecare Horsham
from P H (Son of Client) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Alina Care have provided a really excellent service to my father, who suffers with dementia. We have engaged them for the last 18 months after he returned home from a long spell in hospital. They have provided companionship and domestic help service that has enabled him to live independently at home.

Importantly, the same carers have been coming for this time; almost always one particular carer; so he has developed a close bond with them. They take him for walks and visits to the local country park and nature reserve. It is clear they really care about what they are doing. We highly recommend this care provider.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your kind words. It was a pleasure to look after your father and helping him to be independent. I will pass your feedback to the team. We all send all the best wishes to you all

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Home Care Providers Owned by Alina Homecare in West Sussex

Alina Homecare Locations in West Sussex (4)

Alina Homecare Reviews in West Sussex (133)

Alina Homecare Horley

Alina Homecare Lancing

Alina Homecare Horley

Alina Homecare Horsham

Alina Homecare Horsham

Alina Homecare Horsham

Alina Homecare Rustington

Alina Homecare Horsham

Alina Homecare Rustington

Alina Homecare Horley

Alina Homecare Rustington

Alina Homecare Horley

Alina Homecare Rustington

Alina Homecare Rustington

Alina Homecare Horsham

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