Home Care Providers Owned by Celtic Care Services Ltd

8.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Celtic Care Services Ltd
Celtic Care Services is a Wiltshire based care provider, offering a home care service to people living in Chippenham and the surrounding areas.

The company provides domiciliary care services to adults to enable them to remain living independently in their own homes.

Celtic Care Services is a family-run business providing private services to individuals, on behalf of family members, friends, local authorities and NHS trusts.

A team of skilled and professional care staff are employed after a series of stringent, pre-employment checks and a thorough induction programme.

Care staff are encouraged to complete a Level Two Diploma in health and social care within their first six weeks of employment, ensuring all staff are well informed in the care they provide.

Celtic Care Services Ltd Locations (2)

 

2 Home Care Providers owned by Celtic Care Services Ltd

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Celtic Care Services Ltd

76 Curlew Drive, Cepen Park North, Chippenham SN14 6YQ 

8.1 7 reviews
"Celtic Care started to care for my Mother-in-Law almost 5 years ago, always providing excellent full-on care. The carers were so positive…"   Read all 7 reviews

Celtic Care provide home care services to people throughout Wiltshire, with a dedicated team of staff who are able to meet the individual needs of all service users in a way which respects their privacy and dignity at all times.… Read more about Celtic Care Services Ltd

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Celtic Care Services Ltd (Swindon)

18 Pure Offices, Kembrey Park, Swindon SN2 8BW 

8.0 4 reviews
"Quick to respond to care request. Care was put in place within one week. Excellent office management and exemplary carers. Easy access to…"   Read all 4 reviews

Celtic Care Services Ltd (Swindon) provide home care services to people who need extra help to enjoy living independently in their own homes. The services offer both personal care and companionship services.… Read more about Celtic Care Services Ltd (Swindon)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Celtic Care Services Ltd Reviews (11)

8.0
Celtic Care Services Ltd has a Group Review Score of 8.0 (8.042) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Celtic Care Services Ltd must have a Review Score.

Overall Experience

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Date Published

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Review of

Celtic Care Services Ltd

from Walford P (Client) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff excellent.

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Review of

Celtic Care Services Ltd

from Mavis W (Client) assisted by family/friend published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being well looked after. I enjoy the carers coming around.

Reply from Kevin Lessells, MD at Celtic Care Services Ltd

Thank you very much for such a wonderfully positive review! It is very much appreciated by all the team at Celtic Care. I'll make sure to pass on your kind words to everyone.


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Review of

Celtic Care Services Ltd (Swindon)

from Vicki A (Client) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quick to respond to care request. Care was put in place within one week. Excellent office management and exemplary carers. Easy access to an open plan to share with family. Any worries quickly dealt with in a person-centred way. Very happy indeed.

Reply from Kevin Lessells, MD at Celtic Care Services Ltd (Swindon)

Thank you Vicki your review is very much appreciated! The team at Celtic Care Services in Swindon are all delighted to read your positive words.


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Review of

Celtic Care Services Ltd (Swindon)

from Kate H (Partner of Client) published on 10 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to mention that so far the service we have received from Celtic Care Services has been excellent both from management and staff.
The carers are kind and knowledgeable and go out of their way to communicate in a positive way.

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Review of

Celtic Care Services Ltd (Swindon)

from N C (Son of Client) published on 25 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm disappointed to leave this review, but the Celtic Management left me no choice. While the carers are absolutely brilliant, the Celtic Care management team has serious flaws that degrade the whole experience. They play on a strategy of “ignore..delay..confuse” to maximise revenue whilst minimising
work. They ignore emails, don’t return phone calls, and give totally different messages to the various stakeholders. They are unable or unwilling to address issues with the client and consequently, small issues become big ones. Since raising a couple of concerns, it feels as though we are now being 'punished' with missed calls and changes to the schedule to insert excessive waits between calls. On one occasion a Celtic manager attended a care visit, but ended up traumatizing the client by telling him he was to be taken away so she could get into his bed (yes…very weird). Again, the carers are excellent, they just deserve so much better from their senior management.

Reply from Kevin Lessells, Managing Director at Celtic Care Services Ltd (Swindon)

Our contract for the provision of your father's care was with the local authority. This stated 4 visits a day to be provided by two care workers. At no point, during the time we provided your father's care did the local authority reduce your fathers care to single care worker visits. It is our professional opinion that your father required two care workers to assist in safe transfers. This was backed up by the occupational therapist's assessment of 27/10/2020. You stated in your email of 21/10/2020 that you would not pay for the second care worker as of 18/09/2020. A situation we were comfortable with as regardless of the cost to Celtic Care Services Ltd, two care workers assured their safety as well as that of your father, not to mention our CQC registration. Due to your continued demands to reduce your fathers care we actually provided notice on this package on 16/09/2020. We are only contractually obliged to provide 2 weeks’ notice. In order that your father did not go without care, we provided an additional 5 weeks totalling 7 weeks’ notice. At no point did your father have any missed visits. I can only assume you are referring to the tea time visit on 24/10/2020 which was 1 hour late due to a broken-down car. The care worker arrived and was turned away at the door. Your one complaint was responded to within 48 hours. Our electronic scheduling and monitoring system provides evidence that your father received consistent visit times. We have requested a meeting with the local authority and yourself and look forward to the opportunity to examine and discuss these false and defamatory claims.


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Review of

Celtic Care Services Ltd

from Janet C (Daughter-in-law of Client) published on 2 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care started to care for my Mother-in-Law almost 5 years ago, always providing excellent full-on care. The carers were so positive and when she got used to them she really adored all of them. We as a family couldn't recommend Celtic Care more highly, everyone from the ladies in the office to
each and every carer who looked after my Mother-in-Law over the past 5 years. Nothing was ever too much trouble for them and often they went over and above what was needed. As all the family lived 100miles away we knew that when we weren't visiting she was having the best possible care. The whole family can't thank all at Celtic Care enough.

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Review of

Celtic Care Services Ltd (Swindon)

from Ceri G (Power of Attorney of Client) published on 5 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Concerned that too many clients have been taken on and therefore my mother not receiving full half-hour visits as per contract, nor is the details put in to care plan being attended too. Feel fraud as well as neglect happening. Too busy to spend time with the individual as rushing to the next person.
Very poor.

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Review of

Celtic Care Services Ltd

from Janet W (Client) published on 17 December 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are respectful and most go beyond what's called for.
I know I can ring the office anytime I have a problem and they do their best they can to help.

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Review of

Celtic Care Services Ltd

from Ann O (Client) published on 30 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that is given to me by the carers is excellent. I cannot speak too highly about them they all treat me with respect.

Reply from Kevin Lessells at Celtic Care Services Ltd

Thank you very much for your lovely comments, it is fantastic to read such positive reviews. The team are all delighted.


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Review of

Celtic Care Services Ltd

from Tim S (Son of Client) published on 27 November 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic are an all-round fantastic service provider. Management team responsive and accommodating, care team engage, care and sensitive to mums requirements, reliable and on the rare occasion delayed, updates and urgency to resolve.

Reply from Kevin Lessells at Celtic Care Services Ltd

Thank you for taking the time to review Celtic Care Services. It is fantastic to receive such a positive review, it makes everyone's hard work worthwhile. I will be sure to pass on your positive comments to all the team, which I know will bring a smile to all their faces.


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Review of

Celtic Care Services Ltd

from Helen G (Daughter of Client) published on 10 October 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care Services very professional, never had one complaint. All the girls always have a smile on their face and do their job properly.

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Awards / Recognitions (0)

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Frequently Asked Questions about Celtic Care Services Ltd

How many Agencies does Celtic Care Services Ltd own?

Celtic Care Services Ltd own 2 Agencies.

Which Celtic Care Services Ltd Agencies have the highest review score?

Celtic Care Services Ltd & Celtic Care Services Ltd (Swindon) have the highest review score.
Celtic Care Services Ltd in Wiltshire

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