Home Care Providers Owned by Westcountry Home Care Ltd

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Westcountry Home Care Ltd
As one of the oldest and largest home care providers in Cornwall with over 6 offices in the region, Westcountry Home Care and Alexandra’s Community Care can assure you that they know how to look after your loved ones and support them at all times.

They offer expert, flexible care solutions to help people with additional needs remain at home and their services.

This includes support with personal care such as dressing, washing and medication, to palliative care and dementia care. Their offices work extensively with the NHS to provide specialist care for advanced and complex conditions, for example, Motor Neurone Disease, Huntington’s, Parkinson’s, Multiple Sclerosis and Spinal Injuries.

They can also provide companionship and have also been able to support clients in their different daily settings such as in the workplace and community activities. In-home services have recently been extend to include hairdressing, and hand &foot care.

The company receives very high satisfaction rates from clients and has one of the highest staff retention rates in the region which suggests the company has happy colleagues (97% of clients said that their carers smiled a lot).

Westcountry Home Care and Alexandra’s Community Care become an extension of your family providing the expert care needed to keep you or loved one happy, healthy and safe at home.

Westcountry Home Care Ltd Locations (5)

 

5 Home Care Providers owned by Westcountry Home Care Ltd

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Alexandra's Community Care - Penzance

Office B, The Old Stables, Chyandour Coombe, Penzance TR18 3LP 

9.6 16 reviews
"This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself…"   Read all 16 reviews

The Penzance of Alexandras Community Care opened in 2015 and is one of 6 offices covering Cornwall for the Westcountry Home Care and Alexandras Community Care and has grown to be the largest. The Alexandras Community Care team here offer expert, flexible… Read more about Alexandra's Community Care - Penzance

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Alexandra's Community Care - Redruth

Upper Floor, Cardrew House, Cardrew Business Centre, Redruth TR15 1SP 

9.6 16 reviews
"We approached Alexandra's for holiday cover whilst staying in a different area. I was impressed from the outset with the agency's…"   Read all 16 reviews

The Redruth office is one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandras Community Care opening in 2012 and quickly growing. The Alexandras Community Care team offer expert, flexible care solutions to help… Read more about Alexandra's Community Care - Redruth

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Alexandra's Community Care - Truro

Office 3, Calenick House, Truro Technology Park, Newham, Truro TR1 2XN 

9.5 36 reviews
"Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I…"   Read all 36 reviews

Alexandra’s Community Care Truro is just one of 6 offices offering home care solutions around Cornwall with its sister company Westcountry Home Care. The Alexandras Community Care team here offer expert, flexible care solutions to help people with… Read more about Alexandra's Community Care - Truro

  • Care Provided
  • Older Person Care
  • Dementia
Alexandras Community Care St Austell

Unit 3A, 3 Manfield Way, St Austell PL25 3HQ 

9.1 12 reviews
"The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always…"   Read all 12 reviews

The St Austell branch was started in March 2019, run initially from the Liskeard office. In July 2020 they opened up their satellite office at Holmbush in St Austell, before becoming a fully registered office in December 2020 covering the following areas: St… Read more about Alexandras Community Care St Austell

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Alexandra's Community Care - Penryn

5 The Praze, Penryn TR10 8AA 

8.6 11 reviews
"They vary according to who it is. Some are better than others. Some are more company and like to talk which is what we wanted in our care…"   Read all 11 reviews

The Penryn office is just one of the 6 offices in the Cornwall region covered by Westcountry Home Care and Alexandra’s Community Care. The Alexandra's Community Care team offer expert, flexible care solutions to help people with additional needs to… Read more about Alexandra's Community Care - Penryn

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Westcountry Home Care Ltd Reviews (91)

9.3
Westcountry Home Care Ltd has a Group Review Score of 9.3 (9.303) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westcountry Home Care Ltd must have a Review Score.

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Review of

Alexandra's Community Care - Penryn

from Dave W (Client) published on 7 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had no experience of Home Care before, we were a little concerned about letting"strangers" into our house. We needn't have worried: they were immediately friendly and reassuring. The overall aura from every carer was one of professionalism, politeness and a wiliingness to help with any task.
They immediately donned protective gear ...gloves, apron and occasionally mask. Each carer even had knowledge of medicines to be taken and have frequently reminded us about taking them. Although intimate care was offerred they did not try to insist on starting that at once, until the client eventually accepted. The local office was always helpful with early teething problems that have eventually been sorted. Communications are very good. It was easy to develop a good rapport with each carer and begin chatting as "friends"
We have no hesitation in recommending Alexandra's Community Care. In fact... we have already done so,

Reply from Heidi Chesterfield, Acting Manager at Alexandra's Community Care - Penryn

Thank you so much for taking the time to share your experience with Alexandra's Community Care. It truly means a great deal to us that you placed your trust in our team during what can be a very uncertain time, especially when welcoming care into your home for the first time.


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Review of

Alexandra's Community Care - Penzance

from Sheila S (Son of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service gets Mum set up for the day and is very much appreciated by both Mum and myself as it takes a lot of pressure away from myself in the morning and I can do other things while the carer is sorting Mum

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much Sheila for your kind words. We are so pleased your mum appreciates our care and that it takes a bit of pressure away from yourself.


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Review of

Alexandra's Community Care - Penzance

from S J (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Several lovely carers all deliver high standard care but occasionally other new carers to mum or rare visit carers have found bin overflowing with pads clean and dirty clothes damp towel on settee curtains not pulled back and sticky it kitchen surfaces and mum given black
Coffee no sugar and empty
packets left from creams etc xIf I'm off can rectify but my brother was very cross with care Sat week and last Weds with mess didn't call
You as mum didn't want fuss x

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you, for taking the time to provide your feedback and for recognising our carers' high standards. We're sorry to hear about the issues you've encountered and want to assure you that we have already taken steps to address them - We have added extra tasks to the care plan and communicated with our team that consistency is vital. Additionally, we will endeavour to schedule carers your mum is most comfortable with to provide a more familiar experience. Please do contact us, anytime, if you want to chat further.


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Review of

Alexandra's Community Care - Penzance

from J C (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall , in my opinion , the care that my mum receives is good . The carers on the whole seem caring and compassionate towards my mum .
However , there is a definite lack of and inconsistency , with regard to my mum's PH care . I often note that my mum can go for days ( sometimes a week ) without
a teeth clean , hand and face wash and pyjama change .
* I bath my mum weekly and assist in full PH and a bedding change etc .
I know it is difficult , as you cannot and should not force someone to do something but I feel that , there is at times , a lack of training and understanding and initiative within carers , to navigate situations regarding PH , to a positive outcome .
Other than this , the office staff are always willing to listen and to take things on board , when i call on behalf of my mum , and I am grateful that because of Alexandra's , my mum can remain in her own home .

Reply from Charlotte Bailey, Deputy Manager at Alexandra's Community Care - Penzance

Thank you for your feedback. We're really glad you find our carers compassionate and our office team supportive. We understand your concerns about personal care and have reminded our team to encourage these tasks while always respecting your mum's wishes. We've also added more detailed guidance to the care plan to help carers approach this with care and sensitivity. Please do contact us, anytime, if you want to chat in more detail


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Review of

Alexandra's Community Care - Truro

from S O (Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We really appreciate the kind words and will take onboard your comment regarding management.


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Review of

Alexandra's Community Care - Penzance

from Helen U (Daughter of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the lovely carers from Alexandra Care was fabulous. They were happy to work with me, my sisters, or our Dad to help us keep Mum at home for her final few months, as she so desperately wanted. For this, we shall always be so grateful.
All the carers were so friendly, kind, gentle, and willing
to help; they were sensitive to Mum's increasing frailty in her final weeks/days and helped us keep her well cared for and safe. It was in her final days that their guidance, experience, and expertise came into play and it was amazing working with such competent ladies.
Even in those final, difficult days, the carers brought a little smile to Mum's face with their cheery care, compassion, and kindness. Dad and I were so glad to see you each day too.
Additionally, we were so grateful for how swiftly Alexandra Care responded when it became clear Mum needed double-handed care visits in her latter days.
Thank you all for making the last few months possible, you are all angels on earth.

Reply from Hannah James, Registered Manager at Alexandra's Community Care - Penzance

Thank you so much for this lovely review! We cannot express how much your words mean to the team and it puts an emphasis on why we do this. It is wonderful to hear that we were able to make your mum happy.


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Review of

Alexandra's Community Care - Truro

from B W (Daughter of Client) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good. Cheerful and friendly. Willing to do what I ask.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for your kind words. We appreciate you taking the time to leave us a review.


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Review of

Alexandra's Community Care - Truro

from P W (Husband of Client) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our local office has always responded positively to any requests made with reference to change of times re visits etc. The carers are mostly on time and will appologise if for any reason they are delayed.
I am quite satisfied with the level of care they are giving to my life.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review, we appreciate the kind words.


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Review of

Alexandras Community Care St Austell

from M B (Husband of Client) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.

Reply from Julie Elliott, Registered Manager at Alexandras Community Care St Austell

Thank you for taking the time to leave us this lovely review, we appreciate the kind words! It is great to hear how well our carers are being received.


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Review of

Alexandra's Community Care - Truro

from Vanessa M (Wife of Client) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my husband has been having personal care from Alexandra's, I have found the staff very caring and supportive to my husband. They talk to him and have a laugh. Nothing is too much trouble. The staff arrive with a smile on their face and always a cheery hello greeted to him. He feels very safe and
comfortable when around them. They always ask if there is anything else they can do before they leave.
Your staff are brilliant and good at thir jobs. The best!

Reply from Teona, Manager at Alexandra's Community Care - Truro

Thank you so much for your kind words and for taking the time to share your experience with us. I'll be sure to pass on your compliments to the team - they will be over the moon to hear how much their efforts are appreciated.


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Review of

Alexandra's Community Care - Redruth

from B R (Client) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is polite, clean, and tidy. Overall very pleased.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave us a review, it is great to hear that you are pleased with our services.


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Review of

Alexandra's Community Care - Truro

from V T (Daughter of Client) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. I'm writing on behalf of my Mum. Mum is very happy with the care that she receives. Thank you very much. Everyone is kind and thoughtful.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. We are so pleased you and your mum have received such great service from our team, we hope this can continue!


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Review of

Alexandra's Community Care - Redruth

from Brian C (Client) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most enjoyable visit enjoyed meeting some of your other clients. Your staff worked hard to ensure everyone enjoyed themselves.

Reply from Nicola Rowe, Registered Manager at Alexandra's Community Care - Redruth

Thank you for taking the time to leave us a lovely review; we really appreciate it.


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Review of

Alexandras Community Care St Austell

from C D (Mother of Client) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service in general.
Would prefer that we had carers that came more often, not so many changes.

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Review of

Alexandra's Community Care - Truro

from Philip B (Husband of Client) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Alexandra's first visited my wife, my wife had not eaten for 30 days and had only sips of fluid, my wife was also spending most of the time laying in bed. Now 4 months on and with 3 visits a day my wife eats 3 small meals a day, has a change of clothes every day, a wash or shower every day. My
wife has dementia and this turnaround in her personal hygiene and nutrition is purely down to Alexandra's carers.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you so much for taking the time to leave us this lovely review. It is so wonderful to hear that we have been able to help your wife.


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Review of

Alexandra's Community Care - Truro

from Alison G (Daughter of Client) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are fair in their attendance.
We are not always receiving time sheets to know when to expect them or who is attending.

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Review of

Alexandra's Community Care - Truro

from K B (Son of Client) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's expereince with Alexandra's has been overwhelmingly positive. She has found the staff extremely friendly and very professional, and nothing is too much trouble. Management is keen to solve any issues and was quick to assist when adjusting Mum's visit times. Very pleased so far.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you so much for taking the time to leave us this lovely review! It really means a lot to us that your mum is having such a great experience with Alexandra's and we hope this continues.


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Review of

Alexandra's Community Care - Truro

from John M (Husband of Client) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care workers are very good nothing is too much trouble for them. Always happy and ready for a joke.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you very much for taking the time to leave us this lovely review!


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Review of

Alexandra's Community Care - Truro

from B D (Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers, especially the usual ones. Thank you.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review. It is great to hear that you are pleased with our services.


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Review of

Alexandra's Community Care - Truro

from A H (Wife of Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite, cheerful and caring. They turn up wearing clean uniforms and have necessary disposable gloves and aprons. Always speak kindly to us and our act! Their regular support is greatly appreciated and their efforts are enjoyed by our daughter.

Reply from Teona Bennett, Registered Manager at Alexandra's Community Care - Truro

Thank you for taking the time to leave us a review, we really appreciate your kind words! It is great to hear that you have noticed the cleanliness of our staff as this is very important for us.


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Awards / Recognitions (1)

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Frequently Asked Questions about Westcountry Home Care Ltd

How many Agencies does Westcountry Home Care Ltd own?

Westcountry Home Care Ltd own 5 Agencies.

Which Westcountry Home Care Ltd Agencies have the highest review score?

Alexandra's Community Care - Penzance, Alexandra's Community Care - Redruth & Alexandra's Community Care - Truro have the highest review score.
Westcountry Home Care Ltd in Cornwall

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westcountry Home Care Ltd to verify any information. View our terms and conditions. Westcountry Home Care Ltd has an Enhanced Service – more info.