Allfor Care Services Ltd in London | 5 Home Care Providers

Review of
Allfor Care Croydon
from M M (Daughter of Client) published on 21 December 2023

Submitted via Website • Report

Overall Experience

I am very happy with All For Care services. The company is very good and the carers are very good and takes good care of my father. The carers know exactly what to do for him and they are very helpful and polite. Overall, the company is very good.

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Review of
Allfor Care (Alpha Care Recruitment)
from Janice K (Daughter of Client) published on 12 September 2023

Submitted via Website • Report

Overall Experience

My mum has a regular carer, who is kind and understands my mum well. And she has shown the other cares what my mum needs as my mum has very limited verbal communication. Staff are good, understanding. Poor office communication poor office contact. Too many staff members not passing on information to

carers. They do not call back when I have a query or respond to emails. But overall the care received is good.

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Review of
Allfor Care Croydon
from Jackie A (Client) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience

Excellent service provided with friendly, pleasant attitudes. Nothing is too much trouble. Goes the extra mile without being asked. Happy to adapt/learn to suit my personal needs. Always ensures there is nothing extra that can be done.

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Review of
Allfor Care Croydon
from Tina R (Client) published on 8 March 2023

Submitted via Website • Report

Overall Experience

I am an individual with complicated health issues, who now needs to take medication four times a day regularly. The carers provided kept being changed, I would spend weeks explaining my routine and 3 weeks after I would have to start all over again. The carers overall are lovely, the management in the

office however has huge communication issues. I would call, ask to speak to someone, be told they were not available and to expect a return call, only to find this was hardly ever the case.
I would not recommend this company to any individual looking to get care, time is an issue as is continuity which adds extra stress.

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Review of
Allfor Care Croydon
from M B (Client) published on 25 November 2022

Submitted via Website • Report

Overall Experience

Found this service very poor. Lack of professionalism, rudeness, very unorganised, no communication ever unless you call. Have been neglected on at least 5 occasions where a carer hasn't arrived for my call and the office has been no help/support. So have been left with nothing to eat or drink, my

medical needs not followed through, and my mental health badly affected.
Would not recommend at all.

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Review of
Allfor Care Croydon
from Jill W (Client) published on 3 November 2022

Submitted via Website • Report

Overall Experience

I only used them twice and then cancelled. I asked for times between 11.30 am - 12.30 pm but the first came at 10.15 and because I'd done everything I could manage except for legs etc. I had about 10 mins and then she went. The second turned up at 5 pm which was no help at all. Why designate appointment

times if they are not stuck to? Two days after I cancelled someone turned up at 1 pm to do work, I told them I had cancelled, she said she would have to ring the office and did this in front of me while I'm standing uncomfortably with crutches. I don't know what they were told but no apology and they just went. So disorganised as nobody seems to know what they are doing or where they are going. Today I ring them and ask why someone came when I had already cancelled. The woman said it was her colleague, but not easy to hear the person when they are standing in wind, they hung up. I didn't bother to call back.

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Review of
Allfor Care Croydon
from Jackie B (Daughter of Client) published on 21 October 2022

Submitted via Website • Report

Overall Experience

Was not happy with the service provided for my elderly Mum. She is 92 and needs help with showering. The carers were all pleasant but were not at Mum's house for the length of time they put in the book. Even for the times they stayed they were with Mum, she has been overcharged by 2 hours over the

last 3 months. In real time, she has been overcharged by a lot more. I have written to Allfor Care and copied it to Croydon Council making an official complaint. Some elderly people have nobody that can check invoices for them. The company think they can charge what they like. The final straw was the last visit when the Carer came and showered Mum. When Mum was dressed and ready to go in the stairlift the carer insisted that she went downstairs first. When Mum got down the Carer came out of a downstairs room, having gone through personal papers and she had the sheer audacity to ask Mum questions about what she was looking through. Disgraceful behaviour.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

Dear Customer, thank you for your comment. We encourage feedback from our clients and take it as an opportunity to improve our services. We are sorry that our service did not meet your expectation. We usually aim to provide a high standard of care to our clients and so our complaints team will be in touch with you to discuss this matter with you further, to see how we can best resolve these issues. Thank you for your review.

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Review of
Allfor Care Croydon
from Matthew C (Son of Client) published on 22 September 2022

Submitted via Website • Report

Overall Experience

This care agency has caused me nothing but stress and anxiety.
They haven't turned up to my mum on multiple occasions and claim that a carer was allocated but didn't turn up. Nothing seems to be done about this.
They also don't turn up at the allotted time for the morning visit thinking midday is

acceptable.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

We would like to apologise sincerely for any inconvenience the issues raised have caused you or your family. This is not the policy or practice of Allfor Care agency, and I can assure you I will be immediately investigating this matter and taking appropriate action to ensure that our service user receives a high standard of care that reflects positive outcomes.

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Review of
Allfor Care Croydon
from N W (Client) published on 21 January 2022

Submitted via Website • Report

Overall Experience

The carers speak Patois all the time which I don't understand. Never have they stayed the full duration, even though they book it down as they have stayed. I am bedridden and all they do is pull me around when doing personal care. Very undignified.

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Review of
Allfor Care Croydon
from Stephen S (Son of Client) published on 13 December 2021

Submitted via Postal Card • Report

Overall Experience

My mother's carers are always extremely professional, considerate, courteous, and kind. They deal with the most challenging situations, given my mother's conditions, in their stride and with good humour. Always willing to help and constantly concerned for her health, well-being, and quality of life.

We feel very lucky to have them and would highly recommend the agency.

Reply from Suzette Thomas, Managing Director at Allfor Care Croydon

Thanks for your support, we hope to continue providing good services.

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Review of
Allfor Care
from Fehmeeda M (Mother of Client) published on 2 February 2017

Submitted via Postal Card • Report

Overall Experience

We only started using the service a week ago but so far it is working OK.

Reply from Suzette Thomas, Manager at Allfor Care

Thanks for your review.

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Review of
Allfor Care
from Shasheika B (Client) published on 7 September 2016

Submitted via Postal Card • Report

Overall Experience

I have to say I was very impressed with the service I have received from All for Care Services. The staff were well trained and they were all up to date with the information given to me. Everything was explained and showed to me very well. I must truly comment on the care planned structure that is provided

by this company. It is clearly presented and understandable. All questions asked I was answered politely and efficiently. I have been very happy with this service and I feel comfortable that my loved one is in safe hands.

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Home Care Providers Owned by Allfor Care Services Ltd in London

Allfor Care Services Ltd Locations in London (5)

Allfor Care Services Ltd Reviews in London (12)

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