Home Care Providers Owned by Austen Allen Healthcare Ltd

Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford

Thank you sincerely for your thoughtful review. Our team takes immense pride in delivering top-notch care while ensuring a friendly and reassuring atmosphere. Our team are dedicated to ensuring the entire process is as smooth as possible for our clients and their families. We appreciate your recommendation and trust in our services. If you ever require additional assistance or support, please feel free to reach out to us. Once again, thank you for sharing your experience with our services; your feedback means the world to us!

Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford

Thank you for your lovely review. We are deeply grateful for the opportunity to care for your uncle and to receive such positive feedback.
It is truly heartening to learn that our carers positively impacted your uncle's well-being during a difficult time. Creating a comfortable and reassuring environment is a priority for us, and we are delighted that our team could make a difference.
Your recommendation means a lot to us, and we are honoured to have been entrusted with your uncle's care. Thank you for sharing your positive experience; it means so much to us!

Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Dartford

Thank you for reviewing us and sharing such positive feedback of our carers. It really does mean so much to the team to hear we were able to help your mother feel more at ease and look forward to her daily visits and interactions with the carers. Your recommendation means so much to us as it highlights the quality of service we always aim to provide, so thank you so much!

Reply from Rebecca Newnham, Branch Administrator at Austen Allen Homecare - Gravesend

Thank you for sharing your positive feedback, Jayne. We are so proud to know that our care staff's kindness and attentiveness have consistently met your expectations and that the office staff have been accommodating and responsive to any changes you have had. Your recommendation of us as a care provider is so appreciated, and your words highlight the importance of reliable and compassionate care for individuals in need. Your kind review will undoubtedly help others make informed decisions when seeking care, and we cannot thank you enough for this.

Reply from Rebecca, Branch Administrator at Austen Allen Homecare - Dartford

Thank you for taking the time to review us. We are truly humbled and grateful for your kind words. Your Mum's well-being and comfort are at the core of our mission, and we are thrilled to have been a part of this positive and life-changing journey for your family.
We understand that making the decision to seek additional help at home can be a significant step, and we are glad that our thorough consultation process helped in crafting the best care package for your Mum. Our team is committed to understanding each individual's needs, preferences, and aspirations to provide personalised and exceptional care. Thank you again for your kind feedback.

Reply from Sarah Constant, Operations Manager at Austen Allen Homecare - Medway

Thank you for your review.
Although we cannot provide details on individual cases, we do not have the authority to compel individuals with dementia to act contrary to their wishes. We collaborate with multidisciplinary teams, including social services, to provide support, but more importantly, to achieve the best outcomes for the people who we care for. Additionally, we maintain a strong system for addressing complaints, which is overseen by the operations manager. Furthermore, all of our personnel receive training from a qualified training manager with over 20 years of experience.
Should you need further assistance in this matter, please contact our Medway office.