Home Care Providers Owned by Avant Homecare Services Ltd

  • Home Care Providers Owned by Avant Homecare Services Ltd

Avant Homecare Services Ltd Locations (5)

 

5 Home Care Providers owned by Avant Homecare Services Ltd

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Avant Homecare - Hillingdon

Hounslow, TW4 6JQ 

1.0 7 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Avant Homecare - Ealing

Hounslow, TW4 6JQ 

13 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Avant Homecare - Hounslow

Vista Business Centre, 6th Floor, Block B, 50 Salisbury Road, Hounslow TW4 6JQ 

8.0 18 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Avant (Sutton)

Market House, 216-220, High Street, Sutton SM1 1NU 

  • Care Provided
  • Older Person Care
  • Dementia
Avant (Bucks)

Old Library Building, Queen Victoria Road, High Wycombe HP11 1BG 

  • Care Provided
  • Older Person Care
  • Dementia
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Alcedo Care
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd

Avant Homecare Services Ltd Reviews (38)

Reviews Posted for members of Avant Homecare Services Ltd

Overall Experience

  • 10
  • 4
  • 3
  • 0
  • 3

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38
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Review of

Avant Homecare - Hillingdon

from Nermene B (Mother of Client) published on 3 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers have very bad hygiene and many concerns about the cleaning as well. The managers didn’t listen to the complaints and force you to accept carers not suitable for your child and keep ignoring your requests and your complaints about who is suitable or not. Gave misleading information to the
social service not based on any evidence. Overall is one of the worst home care agencies in Hillingdon and the carers most of the time arrive late and don’t have enough good backup carers to cover your calls when someone gets sick they call in the last minute. They are not hiring the right people in the right place. Very bad managing especially one manager, and not listening to your complaints and trying to sort them out!
They cancel the calls at short notice without finding any replacement.
I don’t recommend this agency to anyone especially if you have an autistic child. They don’t have well-experienced carers and are not helpful at all.

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Review of

Avant Homecare - Hounslow

from Damanjit K (Client) published on 26 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avant is an outstanding company all the staff members are very professional hard working and they are managing very accurately with the rota and other issues and a number of carers are brilliant and even others are also great.

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Review of

Avant Homecare - Hounslow

from Kit L (Daughter of Client) published on 2 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Service is okay during weekdays. Weekends are a mess, can be up to two hours or more late. The carers themselves don’t know when to come! Management of the organisation has to sort themselves out and listen to the telephone complaints as I know I’m not the only one during the weekend suffering from
the time problems. You can’t expect me to suffer in silence when the only excuse is ‘short of staff!’

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Review of

Avant Homecare - Ealing

from J B (Client) published on 10 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this agency now for 5 years and they have come a long way, especially during now with the Covid crisis. Even before that the agency provided me with all care I needed and ongoing, with regular carers.

Reply from Deepa Dungar, Managing Director at Avant Homecare - Ealing

Thank you for your kind words, really appreciate your positive feedback.


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Review of

Avant Homecare - Ealing

from Ethel S (Client) published on 28 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this agency since 2016. Extremely happy with the care provided by Avant. They are diligent, kind, caring and communicative. Everyone I have dealt with has been professional, informative and knowledgeable, and I would most certainly recommend Avant to those in need. I have a regular
carer, which is good for continuity, and they make me smile every time when they are visiting me. My carers always respecting my dignity and decision making at all times.

Reply from Deepa Dungar, Director at Avant Homecare - Ealing

Thank you, Ethel. Appreciate your positive feedback.


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Review of

Avant Homecare - Ealing

from Maria J (Daughter of Client) published on 24 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the quality of care and support that both my father and myself have had from his carers especially the last few months. When everything else was uncertain we could depend on the professionalism of the carers. Thank you so much, Avant.

Reply from Deepa Dungar, Director at Avant Homecare - Ealing

That's lovely, Maria, thank you for your kind words.


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Review of

Avant Homecare - Ealing

from Roger P (Client) published on 18 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a customer of this agency for two years. I am so happy with the service, I have the best carers. They are very helpful and they are looking after me well. The management is also brilliant, they are always helping me to sort things out.

Reply from Deepa Dungar, Director at Avant Homecare - Ealing

Thank you very much for the lovely comments. We are very pleased with the feedback.


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Review of

Avant Homecare - Ealing

from Giovanna K (Client) published on 18 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Avant more than six years. I am really happy with the carers and with management. When I ask something from them they always try their best to help me. I highly recommend Avant, they are the best choice if you want a caring company.

Reply from Deepa Dungar, Director at Avant Homecare - Ealing

Thank you very much for your comments. We are pleased that you are happy with the service provided.


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Review of

Avant Homecare - Ealing

from Nadiya S (Mother of Client) published on 4 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using this service for the past year and am very happy. The care package was provided by local authority and is for my daughter with severe learning difficulties and includes outings. The management has been able to accommodate changes in times and locations, staff are always polite and helpful.
Would and in fact did recommend to others.

Reply from Deepa Dungar, Managing Director at Avant Homecare - Ealing

Thank you for your kind words. Really appreciate this.


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Review of

Avant Homecare - Ealing

from Sandra C (Daughter of Client) published on 4 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum’s illness, and in particular the past month, her needs have been changing weekly. Avant Healthcare - Ealing have accommodated these changes very willingly and always try hard to keep to the same two carers throughout mums visits. I am very grateful for the consistency of the same carers
who know mums needs and indeed her personality. I am so grateful for the reliable and caring two carers that visit us daily. It is peace of mind for me too knowing that my mum is in good hands!

Reply from Deepa Dungar, Managing Director at Avant Homecare - Ealing

Thank you so much for your kind words. Really appreciate your feedback.


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Review of

Avant Homecare - Ealing

from Karen H (Friend of Client) published on 4 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a client who uses this agency. She is very happy with the service she is receiving and there is continuity of care and the care workers are usually on time. I would highly recommend this agency.

Reply from Deepa Dungar, Managing Director at Avant Homecare - Ealing

Thank you for your response, appreciate your positive feedback.


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Review of

Avant Homecare - Ealing

from I B (Granddaughter of Client) published on 26 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are trustworthy and reliable. The senior staff made efforts to accommodate my grandfather's needs which is not easy when managing timetables across the area.
We wanted continuity for my grandfather for his dementia and Avant Healthcare tried to assist where possible.

Reply from Deepa Dungar at Avant Homecare - Ealing

Thank you so much for your kind words.


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Review of

Avant Homecare - Ealing

from Peter B (Client) published on 15 March 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service, happy with my care workers, erratic timing.
Very expensive care charge. Communication is good with management.

Reply from Deepa Dungar at Avant Homecare - Ealing

Thank you for your review. Appreciate your positive feedback.


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Review of

Avant Homecare - Hillingdon

from Jean S (Client) published on 8 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good carers.

Reply from Deepa Dungar at Avant Homecare - Hillingdon

Thank you very much for your review Jean. Really appreciate your feedback.


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Review of

Avant Homecare - Hillingdon

from Sundeep C (Son of Client) published on 8 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided by the company is just above average. It is an operation of extremes. There are carers who excel and there are others who don't.

Reply from Justin Mamo at Avant Homecare - Hillingdon

Hi Sundeep,


Thank you for speaking to me earlier about our care workers’ performance when providing care to your mother.
I delighted to hear that you are overall happy with your mother’s service.
You stated that what you were referring to in your review was about some of the care workers leaving gloves on the table after completing the tasks and some the care workers not putting your mother’s pads on properly.
However, you stated that this has improved now and it is not happening anymore.
As agreed, please let us know if such incident occurs in future so we could address it. We are here to help and will always endeavour to make sure your mother is in receipt of a great service.


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Review of

Avant Homecare - Hounslow

from Yve N (Friend of Client) published on 7 February 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional. Always smiling and making sure users are comfortable. Would recommend.

Reply from Deepa Dungar at Avant Homecare - Hounslow

Thank you very much for your review. Really appreciate your positive feedback.


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Review of

Avant Homecare - Hillingdon

from Julia B (Client) published on 23 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers are very good.

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Review of

Avant Homecare - Hillingdon

from Catherine G (Daughter of Client) published on 23 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and efficient. They treat my mother with care. The staff usually arrive on time and there for the duration of the call. I am usually told if the staff are not coming to the call and they try and replace the usual staff with others that are available. Overall I am very happy
with the service.

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Review of

Avant Homecare - Hounslow

from Z B (Daughter of Client) published on 16 January 2019

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service. We can't rely on this agency. Carers are always late, more than half an hour and are careless and rude. The agency just doesn't care, they expect you to do the care yourself. Many times in the past they didn't send the carers, many times in the past the agency called me, asking me
"oh we don't have a carer today, can you please manage."
The agency never listens to the client, well they just don't care.
I do not recommend this agency to anyone.

Reply from Danielle Daines at Avant Homecare - Hounslow

I am very sorry about the concerns you have raised, thank you very much for meeting with one of the managers to go over the concerns you have raised. I do believe previous concerns you raised have now been resolved and care which is currently being provided is up to a high standard.
I am pleased you are happy with the outcome of the meeting and trust you are now confident with the service.


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Review of

Avant Homecare - Hounslow

from Stephen F (Son of Client) published on 20 December 2018

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor company. Very poor management and leadership. Monday to Friday is OK, but weekends are a total letdown.

Reply from Danielle Daines at Avant Homecare - Hounslow

Hi Stephen,
It is regretful you were not able to respond to our communication in September on this one off incident but we were very pleased we were able to continue to supply care and support to your mother until only last week with your two regular carers. We are extremely sorry you appear not to have been happy with the service we provided to your mother. If you wish to discuss, we would be more than happy to meet with you.


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Awards / Recognitions (0)

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Frequently Asked Questions about Avant Homecare Services Ltd

How many Agencies does Avant Homecare Services Ltd own?

Avant Homecare Services Ltd own 5 Agencies.

Which Avant Homecare Services Ltd Agencies have the highest review score?

Avant Homecare - Hounslow, Avant Homecare - Hillingdon & Avant Homecare - Ealing have the highest review score.
Avant Homecare Services Ltd in Buckinghamshire Avant Homecare Services Ltd in London

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avant Homecare Services Ltd to verify any information. View our terms and conditions. Avant Homecare Services Ltd has a Basic Service – more info.