Guardian Angel Carers in Surrey | 2 Home Care Providers

Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Paul G (Son of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Guardian Angels are very easy to contact and understand he issues being discussed. They are quick to provide solutions. The carers they provide are excellent. Friendly and really build a rapport with the client.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

"Thank you so much for your kind words! We're thrilled to hear that Guardian Angels has been able to provide you with excellent service and support. It's wonderful to know that our carers have been able to build a great rapport with mum and truly make a difference to her day to day life. Were Grateful for the opportunity to care for mum and look forward to supporting her in the future"

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Alan B (Son of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Our family is new to the Guardian Carer service as my mum needs greater support at home and help at meal times. We have been very pleased with the level of care and attention shown in setting up my mum's service plan and the level of support that Guardian Carers have provided so far. It is a great relief

that mum is getting the regular company and help at meal times she now needs, and is able to stay in the home she loves. The family visit her regularly but it is a huge comfort that Guardian Carers give her the extra visits required. The team have already reviewed my mum's care plan and are happy to provide extra support when requested. Many thanks.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your amazing feedback. It's so wonderful to hear that the Guardian Angel Care service has been a positive support for your mum and your family. We are glad to hear that her care plan was created with her unique needs in mind, helping to ensure she has the right level of support while staying in the home she feels most comfortable in. Knowing that the team is regularly reviewing and adjusting the care plan to meet her evolving needs must provide a great sense of reassurance. It's also so comforting to hear that Mum is getting the regular companionship and assistance, especially at meal times, which must really help you all feel supported. I know our carers enjoy mums company and her sense of humor.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Sheila R (Mother of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Guardian Angels Spelthorne are the best care providers we have ever had. Due to my son's complex needs, we had to be sure the care was the highest level. For over a year, their service has provided him with professionalism kindness patience and humility. Every caregiver without exception is excellent.

We recently had an emergency with a feeding tube and I went into panic mode over the carers remained calm reassuring and professional. I have had other agencies over a number of years that ranged from just about acceptable to Ok. Guardian Angels are in a league of their own where caregiving is concerned. From the extremely helpful office team to the carers providing the care I would highly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so so much for your kind words and review! We all truly love visiting you and your son and are so glad you look forward to seeing us too!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Tony B (Son of Client) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Very pleased with the service and support from Guardian Angels. Mum had a fall and needed care put in place to enable her to return home. Guardian Angels team were great and found a way to help at very short notice. Mum was quite wary about having 'new' people in the house, however, the friendliness,

professionalism and adaptable approach of the carers to meet Mum's needs quickly allayed any worries she had. Mum now looks forward to their visits and speaks very highly about the carers who look after her. We are grateful that we found the Guardian Angels team and would highly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for sharing your kind words! We're thrilled to hear that Guardian Angels has been able to support your mum during such a challenging time. It's wonderful to know that the carers' approach helped put her at ease. I know the carers enjoy Mum's visits as she has a great sense of humour. We're also happy to hear that she now looks forward to their visits-it speaks volumes about the care and connection they've built. Thank you again for recommending us; it truly means a lot, and we're so grateful to have been able to help. Wishing your mum continued comfort, support, and care in her own home!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Trisha C (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

The Guardian Angel team have been a great support and help for Mum and Dad over the last year. Our lovely ladies who visit are always kind, friendly and reassuring, treating our parents in a positive and respectful manner. They arrive happy and engage our parents in jolly and current conversations.

They understand both of our parent's needs and cater to this effect, whilst respecting our parent's house routine. Mum and Dad look forward to their visits and we are so happy this has been a positive experience for them. The office staff are always happy to talk and ensure the care is what we need and quick to help if more/less care is required, making changes quickly and positively. Our family are very grateful for all the help we receive from the whole team.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your kind words! The CareAngels absolutely love visiting your mum and dad, they're such a warm, happy couple, and it's always a joy to see them. Mum's thoughtful gesture of offering a hot cup of tea is always such a lovely touch and the girls truly look forward to their time together. We're so grateful for the opportunity to care for them!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Sandra H (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

Pleased with the overall service and easy to contact when needed. All staff are very friendly and the carers are so helpful. Good time keeping, reliable and the rota is provided clearly giving you plenty of time with any changes for coming weeks.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your kind words! We're thrilled to hear that you've been happy with our service. It's wonderful to know that our team has been easy to reach and that our carers have been so helpful. We really appreciate your feedback on our timekeeping and the clarity of the rota-it's great to hear that it's been working well for you. Our team truly values the relationships we build with those we care for and it's lovely to know that we've been able to meet your expectations. Thank you again for sharing your experience!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from John M (Son of Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Guardian Angels has provided care for my father over the last eighteen months.
They have been at all times both professional and caring.
My father has become increasingly disabled over this time.
At each stage, Guardian Angel has provided the extra care he needs.
Simply the best care agency in Surrey.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, I know the care team are looking forward to seeing Dad more regularly and during the week now not just the weekends while he gets back on his feet, let's get him back to lunch on the balcony in time for summer!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Sarah P (Daughter of Client) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Our parents have been using Guardian Angels for the past few months and they have found the service absolutely excellent. My sister has always found their management very responsive and helpful.
We are very impressed with their swift responses to urgent requests.
And they're lovely.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, it has been a pleasure to get to know your parents better over the past few months and we love seeing your sister pop into the office!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Serena S (Daughter of Client) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Generally good, sometimes there are changes in my mum's hours. I have noticed that no one has ever notified or communicated with me that there are changes to the times of carers going in. When looking at Mum's notes some of the care has not been achieved as my mum has Alzheimer's disease and is now

refusing care, I feel and wonder whether the care team are properly trained in knowing how to deal with someone with Alzheimer's Disease.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we are pleased that on the whole you are pleased with our service and so grateful for your constructive feedback. We're sorry you don't feel there is communication with your schedule. We do email you a schedule in advance each week, which is opened, however, we are always happy to look for other ways of communicating this and make improvements. Our carers all receive Alzheimer's training. What we do know, is that for people living with Alzheimer's, it really is unique to each person the care they receive and not a 'one size fits all' approach works. Sometimes this can take time, innovation and thinking outside the box to achieve tasks and other activities or sometimes we are unfortunately unsuccessful.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Julie G (Daughter of Client) published on 25 September 2024

Submitted via Website • Report

Overall Experience

All carers arrived on time and carried out any duties required in a friendly and sympathetic manner.
I had to up the care whilst I was away on holiday and the office staff were caring and extremely efficient.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review! We were so pleased we could help!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Katharine M (Mother of Client) published on 17 September 2024

Submitted via Website • Report

Overall Experience

The care providers have transformed my well-being by taking on the arduous daily tasks, and my daughter loves the attention. The staff are excellent time keepers, cheerful and clearly love their job. The company provides effective record keeping, and the care schedule for the following week is sent

promptly and is easy to read.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review, we love our visits with your daughter - she brings a smile to everyone's face every visit!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Elaine M (Daughter of Client) published on 12 July 2024

Submitted via Website • Report

Overall Experience

Right from the outset when Mum first realised she needed some extra help the whole team from Guardian Angels were amazing and nothing was too much trouble. The ladies who came in were always punctual, kind and very conscientious. The office team were incredible especially when sorting out extra care

when Mum came out of hospital and needed just 'that bit extra'. Nothing is too much trouble for any member of the team. Mum and I wouldn't hesitate to recommend this company for first-class care.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our services and taking the time to do so it means a lot to us. We are so glad we can help and enjoy our visits as much as Mum does

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Sue W (Daughter of Client) published on 21 June 2024

Submitted via Website • Report

Overall Experience

All the carers that visited Dad were always kind and friendly. They all took time to talk with Dad and added notes on the portal to keep us updated after each call. Sadly Dad passed away so we only had the careers for 8 weeks but they were always caring and did whatever was required of them on each

visit. On the day Dad passed away, they spent time with us at such a difficult time. It always felt that nothing was too much. Thank you for all you did for Dad.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home car service. It was a pleasure to get to know Dad in the short time we saw him, thank you.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Clare R (Daughter of Client) published on 10 June 2024

Submitted via Website • Report

Overall Experience

Guardian Angel Care supported my mother over the last 12 months. The entire team at Guardian Angel Care (from my initial contact, the office team and the carers) were exceptional. My mum was initially reticent to have "care" but really came to see the value it brought her, and us (her family) in allowing

her to remain in her own home, with her beloved dog. This was my mum's biggest wish. It also allowed her family to spend quality time with her (not running around doing jobs)! She came to really value the care, attention and social interaction with the carers. She had her regular favourites, of course, but they were all outstanding.
I would not hesitate to recommend Guardian Angel Care to anyone thinking of using their services.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you so much for your review of our service. It was an absolute pleasure to support your mum, she holds a very special place in the Guardian Angels Family as do you and your family.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Claire N (Daughter of Client) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Since my first phone call enquiring about starting care for my mum, Guardian Angels have always been flexible, professional, happy to help and above all caring both to my mum and myself. I have already recommended them to someone else. They have helped ease the load for me as they take Mum to hospital

appointments for me too. They are worth the money for peace of mind.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you Claire for your review of our visiting care service! We are so pleased we are being of benefit for both you and Mum!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from S B (Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience

All the carers were very pleasant and very helpful. They got me through the first month of my recovery from my accident with kindness and cheerfulness. It was most helpful to have a schedule of visits, and everyone came on time. Should I need help again I would not hesitate to contact Guardian Angels.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. We are so pleased we could help and that you are feeling better and have your independence back!

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Karen W (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

We moved care for my parents to Guardian Angels from another company. There was a huge difference in the quality of staff, their training and sensitivity to my parents needs. As things have moved on we have gone from day time visits to live in care. We are very happy with our GA carer, they allow my

parents independence but keep them safe and happy.
The team in the office are always on call if I need to discuss anything with them.
I would thoroughly recommend them.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our live-in care services. We are so pleased that your parents are happy with your CareAngel I know she is very fond of your parents also.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Lindley K (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

My mother's health deteriorated after a chest infection in March and she was spending most of the day on or in her bed. I was visiting 3 times a day. Guardian Angels stepped in at short notice to provide the care needed. Her schedule has settled down and she generally has the same members of the team

at roughly the same time each day, providing continuity. Being able to see their notes after every visit means I can keep an eye on things.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our home care service. We are pleased you find reassurance in the notes and this provides you with peace of mind.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from S C (Son of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

My real concerns are twofold, to be honest:-
1- several times in weeks gone by, my father has recently had many different carers and this week for instance on the schedule there are 5 different named carers.
2- we originally asked for a slot 09:00 -09:45 but the carers are turning up much much later

at the weekends, usually it is gone 10:15 before anyone shows up and on the schedule this week on Sunday it is showing as an 11:00 start and there is one start at 08:30 which is if no use to Dad at all.
I have emailed complaining but as yet not had a response/reply.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your honest review of our service - it is important to us that we hear when things can be improved. We hope to be able to work with you to rectify your valid concerns and improve your experience with us in the future.

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Review of
Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede
from Sylvia C (Niece of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Excellent care for my aunt. Great value, top service and the communication has always been excellent. A full review of each session is always provided and I can immediately see who's there and when. Reliable and trustworthy.

Reply from Louise Cobban, Director at Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Thank you for your review of our Home Care service! We're so pleased you're happy.

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Home Care Providers Owned by Guardian Angel Carers in Surrey

Guardian Angel Carers Locations in Surrey (2)

Guardian Angel Carers Reviews in Surrey (57)

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

Guardian Angel Carers - Spelthorne, Elmbridge and Runnymede

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