Room FF21, Suite 17, Foxhall Lodge, Gregory Boulevard, Nottingham NG7 6LH
48 High Street South, Dunstable LU6 3HD
Suite 49, Pinnacle House, Newark Road, Peterborough PE1 5YD
24 Titan Court, Laporte Way, Luton LU4 8EF
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Reply from gEMINI DOWNING, Registered Manager at APT Care Ltd Luton
Thank you for your feedback, happy to hear that we are making a positive impact with the people we support - we will share this with our staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Reply from Stephanie Gudgin, Director at APT Care Ltd Luton
Thank you for the feedback. We are sorry that your experience of care fell below the high standards we expect.
We are in the process of investigating to establish the facts of the case. Initial enquiries suggest the frame was moved, but it is inconclusive regarding who and how. Staff did attempt to administer medication, which was declined. The lessons learned will be shared, and action taken as appropriate.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Submitted via Website • Report
Thank you
Reply from Naeem Khan at APT Care Ltd Luton
We constantly strive to provide the very best service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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