Home Care Providers Owned by Abacare

  • Home Care Providers Owned by Abacare

Abacare Locations (5)

 

5 Home Care Providers owned by Abacare

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Abacare Ystradgynlais

Unit 300, Ystradgynlais Business, Ystradgynlais, Swansea SA9 1BS 

Abacare Ebbw Vale

Access 465, Rassau Industrial Estate, Rassau, Ebbw Vale NP23 5SD 

2.5 1 review
  • Care Provided
  • Older Person Care
Abacare Abercynon

Ty Cynon, Navigation Park, Abercynon, Mountain Ash CF45 4SN 

8.0 2 reviews
  • Care Provided
  • Live in Care
Abacare Newtown

St Davids House, New Street, Newtown SY16 1RB 

  • Care Provided
  • Live in Care
Abacare Bangor

Unit 9 Llys Onnen, Ffordd Y Llyn Parc Menai, Bangor LL57 4DF 

1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care St Helens, St Helens
Alcedo Care
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd

Abacare Reviews (4)

Reviews Posted for members of Abacare

Overall Experience

  • 2
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Date Published

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Review of

Abacare Abercynon

from Julie P (Daughter of Client) published on 22 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service.
Friendly. Professional and very caring.
I cannot express how grateful we as a family are for the care and support you have provided for mum.
Would like to express our gratitude and thanks to all of you from the management to the carers.

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Management

Treated with Dignity

Value for Money

Review of

Abacare Ebbw Vale

from J E (Partner of Client) published on 11 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Only thing I can say is that the carers are great but the office could never keep to a regular timetable or even hear you complain. They always kept changing times from day to day and whenever you want to make a complaint it just fell on deaf ears.

Reply from K.S., Regional Manager at Abacare Ebbw Vale

We are always pleased to see the quality of care delivered by our staff recognised by our clients. Our team worked actively with the individual receiving care to find a solution for their concerns in a way that met their expectations within the framework of local care services.


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Value for Money

Review of

Abacare Abercynon

from Ann W (Daughter of Client) published on 26 July 2018

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been using Abercare since February 2018. Times of calls were agreed and a request for timesheets to be emailed to me weekly with times and names of carers calling. I received one week's sheet but no more lists have been sent out. I now have to rely on the staff to inform me who is doing what
call at what time.
The office change times of calls as and when they want without any notification to the client - this is not being helpful to the client or the family who work their daily life around the staff calling. Trying to contact the office is no easy task either. Continuity of staff is another issue with really good staff leaving the service to move to another company. Abercare have some very good staff but have also lost very good staff.

Reply from Amanda Dingli, Recruitment & HR Officer at Abacare Abercynon

Thank you for your recent review of Abacare and it's service. We are sorry that you feel you have not received continuity of care and information relating to rotas. Care in some areas of our operation can be challenging with staff members sometimes being unable to commit to regular rotas, hence sometimes care being placed with a number of carers for the same service users. We do however have a full staff quote in our offices who are able to answer calls and will immediately send out details of rotas if requested to do so by family members. Please do rest assured that any changes in care times will be investigated if these are not agreed with either the service user or the family. If you wish to provide more details of these allegation we will certainly look into them. We welcome your correspondence to info@abacare.org.uk for the attention of the branch manager. Thank you for you review - we appreciated the time taken to make it.


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Review of

Abacare Bangor

from Mary H (Daughter of Client) published on 14 August 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abacare staff have cared for my mum for nearly two years before she died at the end of May 2017. Two of them visited three times a day. All those who came to look after her were kind, professional and very competent. They were dedicated and turned up whatever the weather, whatever the day including
Christmas Day. We were never left without support. For me, living in Manchester, it was so important to know my sister, her full time carer, had such wonderful support, relieving her of those duties that had become so difficult as the health of our mother deteriorated. I can only say thank you from the bottom of my heart.

Reply from Amanda Dingli, Recruitment & HR Officer at Abacare Bangor

Dear Mary,
We were delighted to read your review of our service, particularly that our carers made a difference to your sister and the care that your mother received. Thank you for highlighting the important and valued work that our carers carry out on a daily basis. They really are special people and it's wonderful to see them applauded and celebrated by you. From all of us at Abacare, we thank you for taking the time to review our service.


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Awards / Recognitions (0)

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Frequently Asked Questions about Abacare

How many Agencies does Abacare own?

Abacare own 5 Agencies.

Which Abacare Agencies have the highest review score?

Abacare Abercynon, Abacare Ebbw Vale & Abacare Bangor have the highest review score.
Abacare in Blaenau Gwent Abacare in Gwynedd Abacare in Powys Abacare in Rhondda, Cynon, Taff

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abacare to verify any information. View our terms and conditions. Abacare has a Basic Service – more info.