Home Care Providers Owned by Phemacare Ltd

  • Home Care Providers Owned by Phemacare Ltd

Phemacare Ltd Locations (3)

 

3 Home Care Providers owned by Phemacare Ltd

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Phemacare Stourbridge

3 Park Street, Lye, Stourbridge DY9 8SS 

8.6 4 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Phemacare Worcester

78 London Road, Worcester WR5 2DY 

  • Care Provided
  • Older Person Care
  • Dementia
Phemacare Birmingham

369a Hagley Road West, Quinton, Birmingham B32 2AL 

2 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Alcedo Care

Phemacare Ltd Reviews (6)

Reviews Posted for members of Phemacare Ltd

Overall Experience

  • 3
  • 1
  • 1
  • 0
  • 1

Date Published

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3
Review of

Phemacare Stourbridge

from Elizabeth B (Daughter of Client) published on 20 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very professional
but also had that lovely bedside manner that is so needed. He was cheery and helpful. Many are all too often prone to criticise, but I can confirm the best level of service was provided. Thanks from our family for the help that was provided.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we are so happy to have been there for you and Dad, he was an incredible man and we are very honoured to have cared for him. Thank you for entrusting us with is care.


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Review of

Phemacare Stourbridge

from P P (Daughter of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we will endeavour to continue to provide you with a service that gives you and your loved one peace of mind.


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Review of

Phemacare Stourbridge

from Y N (Daughter of Client) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.

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Review of

Phemacare Stourbridge

from M J (Granddaughter of Client) published on 12 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers had
no idea what a slide sheet was and how to use it? They come whenever it pleases them, not according to when has been booked for the client. They blocked drives and sit in the car for 15 -20 mins whilst only being in here for 15 mins.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.
The current CQC report also isn't very promising.

Reply from Abi S., Quality Manager at Phemacare Stourbridge

We sincerely apologise that you or your loved one has had this experience. We very much would have liked to address these issues if they were brought to our attention. We are not aware of your concerns or the service user you represent. But thank you for your feedback and will we be sure to review these comments and with all staff.


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Review of

Phemacare Birmingham

from D M (Daughter of Client) published on 10 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Call timings consistently put into carers timetables incorrectly. Management appalling - no respect for service user’s family liaisons and no higher management contact numbers ever provided despite numerous requests.

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Review of

Phemacare Birmingham

from Paul F (Son of Client) published on 25 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers associated with Phemacare to be highly professional. The carers worked to very high standards, and their approach to clients was friendly and gentle. The carers were always prompt and responsive to requests and queries. Highly recommended.

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Awards / Recognitions (0)

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Frequently Asked Questions about Phemacare Ltd

How many Agencies does Phemacare Ltd own?

Phemacare Ltd own 3 Agencies.

Which Phemacare Ltd Agencies have the highest review score?

Phemacare Stourbridge, Phemacare Birmingham & Phemacare Worcester have the highest review score.
Phemacare Ltd in West Midlands Phemacare Ltd in Worcestershire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phemacare Ltd to verify any information. View our terms and conditions. Phemacare Ltd has a Basic Service – more info.