Home Care Provider Owned by ND Care & Support Ltd in Blaenau Gwent

9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by ND Care & Support Ltd in Blaenau Gwent

Only the locations & reviews in Blaenau Gwent for ND Care & Support Ltd are showing below.

View the details of all 4 locations (with 40 reviews) owned by ND Care & Support Ltd

ND Care & Support Ltd Locations in Blaenau Gwent (1)

 

1 Home Care Provider owned by ND Care & Support Ltd in Blaenau Gwent

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ND Care & Support Ltd Abertillery

39, 41 & 43 Somerset Street, Abertillery NP13 1DL 

9.6 12 reviews
"After receiving very poor care from a different company it was like a breath of fresh air when ND Care took over Mam's care and we were…"   Read all 12 reviews

ND Care & Support is your trusted partner, providing specialised support services to children, young adults, and older individuals throughout Wales. The compassionate teams of dedicated professionals work closely with individuals and their families,… Read more about ND Care & Support Ltd Abertillery

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

ND Care & Support Ltd Reviews in Blaenau Gwent (12)

9.3
ND Care & Support Ltd has a Group Review Score of 9.3 (9.262) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ND Care & Support Ltd must have a Review Score.

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Review of

ND Care & Support Ltd Abertillery

from A D (Daughter of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After receiving very poor care from a different company it was like a breath of fresh air when ND Care took over Mam's care and we were blessed with the best!
The carers who looked after Mam truly became an extension to our family and treated her with kindness, dignity and exceptional care. It was
reassuring to know Mam was in safe hands throughout the day while we were at work and Mam thoroughly looked forward to seeing the carers smiling faces.
Unfortunately, after a short stay in hospital, Mam became very frail and started end-of-life care, her carers provided the best care and comfort to our mam and also mam's family members until the end and for this, they will always be fondly thought of by us.
A big shout out to all the team members including the co-ordinators in the office, you gave a personal touch and constant reassurance throughout the whole time mam needed care and we are thankful for that.
ND Care is a truly outstanding company with the best staff whom I highly recommend.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for such an amazing review. I will be sure to pass this back to the whole team. We have been especially privileged to have been given the opportunity to provide care for your mother at such a significant part in her life. Kind Regards


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Review of

ND Care & Support Ltd Abertillery

from A M (Wife of Client) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to be honest but my experience from a management point of view was not the best, that is until the last month when a new co-ordinator took over my husband's caseload.
Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above
and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

I'm sorry to hear that your overall experience hasn't always been positive within the branch however I'm pleased to see that improvements have been made and that the service being received is now much better. I will pass your compliment onto the team. Thank You.


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Review of

ND Care & Support Ltd Abertillery

from Demi T (Mother of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to do my daughter's personal care are all so lovely, kind and compassionate. My daughter totally relates to the girls and gets very happy especially when it's bath time. It was also a big thing for myself and my partner when my illness prevented me from doing all this myself.
I
have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.

Reply from Zenzy Flower, Regional Manager at ND Care & Support Ltd Abertillery

Thank you for your very kind review, we will pass on your compliments to the office and care worker team.


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Review of

ND Care & Support Ltd Abertillery

from S S (Daughter of Client) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your lovely review, we will pass on your compliments to the team.


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Review of

ND Care & Support Ltd Abertillery

from Beth H (Granddaughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can not thank ND Care & Support enough for the exceptional care they provide on a daily basis.
The care and support are always to a very high standard and whenever we are in need of a change of call time or help with little tasks they go above and beyond to support as much as they can.
I contacted them in an emergency and the support and reassurance I was given to ensure me that my nan would be well looked after and given the best care and support to stay independent in her own home was amazing. The girls that are on our run, are always happy, show compassion, empathy and treat with dignity on every call, nothing is too much trouble.
The care coordinator is always supportive, reassuring and person-centred to the individuals they provide care for. He not only ensures that my nan has the best care provided but will contact us as a family if there is a need.
Thank you ND Care & Support.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your lovely review, we will pass on your compliments to the team.


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Review of

ND Care & Support Ltd Abertillery

from Barry E (Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so lucky, I wake with a joke and a smile and end my day with a laugh and a joke, they have tailored visits around me. The standard of care and support is 100%.
Thank you all for changing my life.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your review, we will pass on your compliments to the team.


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Review of

ND Care & Support Ltd Abertillery

from Kathryn F (Husband of Client) assisted by family/friend published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are brilliant, nothing is too much trouble, they are good people. Very grateful for the care.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your review, we will pass on your compliments to the team. Thank you.


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Review of

ND Care & Support Ltd Abertillery

from Shelina P (Daughter of Client) published on 7 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely with my dad. They are all very kind and considerate towards him. He is comfortable with them. They are a great support to my mother and myself. Thank you.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for your review, we will pass on your compliments to the team. Thank You Zenzy.


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Review of

ND Care & Support Ltd Abertillery

from Helen R (Daughter of Client) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a few different carers during the palliative care of my mam and they have all been very pleasant, caring, gentle and reassuring. They have shown extreme dignity in Mam's care and have attended to all her needs. They have been very helpful in answering our questions.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you very much for your review. We will pass on your compliments to the team.


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Review of

ND Care & Support Ltd Abertillery

from C T (Client) assisted by family/friend published on 13 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and support is excellent.

Reply from Amy-Jayne Carr, Regional Manager at ND Care & Support Ltd Abertillery

Thank you, I will be sure to pass on your kind comments to the team.


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Review of

ND Care & Support Ltd Abertillery

from A G (Client) assisted by family/friend published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very supportive and helpful. I am very happy with the service they provide.

Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you for taking the time to leave us a review, it's very much appreciated and we will pass on your compliment to the team.


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Review of

ND Care & Support Ltd Abertillery

from Rachel T (Granddaughter of Client) published on 5 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my family, I wanted to express the hugest thanks for the care my Nan received at the end of her life.


The carers who came were kind, compassionate and incredibly gentle. They were a huge support to our family and we really can’t thank them enough.


As a healthcare professional myself,

who works in a brilliant team, I don’t say lightly that their caring attitude and communication were amongst the best I have ever seen. Absolute diamonds who made a difficult time that bit easier.


Thank you for all that you do in ever-challenge times.


Reply from Zenzy Flower, Manager at ND Care & Support Ltd Abertillery

Thank you, Rachel, for your kind review that we have passed on to our care team. I am glad our team could help with nan's care during a difficult time for you all.


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Awards / Recognitions (0)

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