Home Care Provider Owned by GoodOaks Homecare in Kent

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by GoodOaks Homecare in Kent

Only the locations & reviews in Kent for GoodOaks Homecare are showing below.

View the details of all 20 locations (with 295 reviews) owned by GoodOaks Homecare

GoodOaks Homecare Locations in Kent (1)

 

1 Home Care Provider owned by GoodOaks Homecare in Kent

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GoodOaks Homecare - South Kent

The Panorama, Park Street, Ashford TN24 8DF 

9.5 14 reviews
"Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but…"   Read all 14 reviews

GoodOaks Homecare - South Kent offers people the support they need in the comfort of their own home. Caring, skilled staff offer home care services such as personal care (showering, getting in and out of bed, getting dressed, going to the toilet).… Read more about GoodOaks Homecare - South Kent

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

GoodOaks Homecare Reviews in Kent (14)

9.4
GoodOaks Homecare has a Group Review Score of 9.4 (9.390) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.

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Review of

GoodOaks Homecare - South Kent

from J T (Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt the domestic team needed more support in cleaning houses. They were all very friendly and cleaned well, but one hadn't used a steam mop before and used a pack of floor wipes before eventually using the mop! The 2nd made beds but didn't know that pillow protectors went on before the pillow slips
and was sloppy in her cleaning. I asked her to wipe the worktops down, with bleach. Everything was on hand for her to wipe as I asked, the cupboard doors and drawer fronts. I let her go early, as she was clearly not capable. Overall the two others were outstanding. Very good at what they did.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your honest review. I have taken your comment on board and am planning a training programme for our staff for moving forward in order to aid them in areas they are not sure of.


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Review of

GoodOaks Homecare - South Kent

from S M (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being miles away we rely on Good Oaks to make sure our mum is safe and well, which they do admirably. Mum is staunchly independent but (though in denial!) needs looking after to keep that independence. She can be a hard nut to crack but the Good Oaks team has stuck with her and she now looks forward
to their visits each day and enjoys their company. The team is super reliable and supports Mum's needs really well taking the time to chat with her about her day as well as performing the 'looking after' tasks efficiently and professionally.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you very much for your kind review. We also look forward to seeing her each day and look forward to continuing our support for her for as long as she requires it.


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Review of

GoodOaks Homecare - South Kent

from Carol B (Wife of Client) published on 20 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lady came for four Thursdays running, to sit with my husband so I could get about and do things. She was delightful lady. The visits were from 2 until 5.
My husband is in later stages of dementia, and I am looking for further help, maybe, paid for by me, but at an earlier time, as nights are dark
now for me to get out between 2 and 5.

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Review of

GoodOaks Homecare - South Kent

from H T (Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the person who came every two weeks for four hours very efficient, kind and personable. She was a great relief because everything was very stressful and she just came in and got on with what needed to be done.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review. I will pass this over to the carer who attended.


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Review of

GoodOaks Homecare - South Kent

from Julie H (Daughter of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a huge help to myself, as well as my step-father, he enjoyed the company of two staff member in particular, lovely ladies.
The only criticism was the timing. It was arranged for 12-3pm but wasn't kept to, occasionally much earlier. Overall very happy with the service.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review. I will be sure to pass the timing issue over to our coordination team in order to do better moving forwards.


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Review of

GoodOaks Homecare - South Kent

from D S (Daughter of Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management were very helpful. One member of staff, especially, was very hands on. One of the carers, was particularly very friendly and attentive and careful with my fragile mother. A basic cooking course would have helped with food ideas.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you very much for your kind words. I will be sure to take the cooking course into consideration for the next training event.


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Review of

GoodOaks Homecare - South Kent

from C O (Client) published on 14 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience has been good. Pleasant and curtious at all times. The carers that visited my home were hard working and friendly and always willing to assist. They were very helpful and willing to undertake any task assigned to them.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you so much for your very kind comments. I will be sure to pass this over to the team who attended.


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Review of

GoodOaks Homecare - South Kent

from J U (Wife of Client) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were absolutely great with my husband except for a few blips of not turning up or turning up not requested, we found everything else, care etc very good and have no complaints.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your kind feedback. I am glad we were able to sort out the blips we had at the beginning and you are now happy with the service you are receiving from us.


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Review of

GoodOaks Homecare - South Kent

from J P (Daughter of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has support from GoodOaks with live in care. The staff are exceptional at supporting her and we feel reassured that she is receiving the best care and treatment from them. The manager also pops out regularly to support the staff and ensure my mum is happy with everything and being treated
well. I couldn't ask for a better company.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your kind words. It has been lovely getting to know you and your mum during your time with us and we are delighted to hear that you are happy with us and our company.


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Review of

GoodOaks Homecare - South Kent

from C C (Client) assisted by family/friend published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care I received.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your review. It was a pleasure to support you.


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Review of

GoodOaks Homecare - South Kent

from M S (Wife of Client) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.
Very professional.
Polite.
Friendly.
Punctual.
Considerate.

Reply from Julie Button, Care Manager at GoodOaks Homecare - South Kent

Thank you for your very kind review of our services. Our staff team enjoyed supporting you both.


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Review of

GoodOaks Homecare - South Kent

from Anna B (Wife of Client) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care assistant arrived in good time which saved me flapping about before leaving and I also could show her around the house and explain a few things. My husband was happy to be left with the care assistant. On my return I noticed that he had been given his lunch and drinks. They had been out for
a walk; she had helped him with his word searches and had started a new jigsaw with him. She was pleasant and friendly, there were no issues.

Reply from Julie Button, Manager at GoodOaks Homecare - South Kent

Thank you for your kind words. The carer thoroughly enjoyed spending the day with your husband.


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Review of

GoodOaks Homecare - South Kent

from Louvain T (Wife of Client) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every person I have met and spoken to has been polite and respectful.
They have enabled me to have some free time to myself which I am very grateful for.
I felt reassured that my husband was in good care.
It has been crucial for me to have time away for my mental well-being to have a break from
an exhausting routine.

Reply from Julie Button, Manager at GoodOaks Homecare - South Kent

Thank you so much for your kind words. It is a pleasure to provide the support to you both, and we look forward to continuing to provide this for you.


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Review of

GoodOaks Homecare - South Kent

from M B (Client) published on 25 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service rendered by this care company has been pleasant and exceptional. The manager, and the carer assigned to support me daily had been very helpful and friendly. They treat me as though I am one of their family members and that means a lot as I don't have any of my immediate family members around
me, except for my little boy. Thank you for your continuous support. It is very much appreciated.

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Awards / Recognitions (5)

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