Home Care Provider Owned by GoodOaks Homecare in Surrey

9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by GoodOaks Homecare in Surrey

Only the locations & reviews in Surrey for GoodOaks Homecare are showing below.

View the details of all 20 locations (with 314 reviews) owned by GoodOaks Homecare

GoodOaks Homecare Locations in Surrey (1)

 

1 Home Care Provider owned by GoodOaks Homecare in Surrey

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GoodOaks Homecare - Epsom & Reigate

64 South Street, Epsom KT18 7PH 

9.3 4 reviews
"I'm incredibly grateful for the support and care provided by GoodOaks. From the start, their team has been professional, helpful &…"   Read all 4 reviews

GoodOaks Homecare delivers high-quality care and support with the goal to help people continue to live independently and comfortably at home. Divided into two sectors of homecare, GoodOaks Homecare offers both visiting care and live-in care. Visiting… Read more about GoodOaks Homecare - Epsom & Reigate

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

GoodOaks Homecare Reviews in Surrey (4)

9.5
GoodOaks Homecare has a Group Review Score of 9.5 (9.489) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to GoodOaks Homecare must have a Review Score.

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Review of

GoodOaks Homecare - Epsom & Reigate

from Leonora C (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do feel compelled to write a review for GoodOaks, in recognition of the excellent service I have received. I contacted them in January 2025 to arrange companion care for my father on his return home from respite care. I wanted someone to be with my father for the whole day while I was out at work.
Firstly, GoodOaks were one of the few service providers who could provide this service and in addition, they were the only ones who could guarantee that it would be the same person for the duration of the day.
They visited and assessed within 48 hours, matched Dad with the best companion and were able to start the following week.
The companion they matched Dad with was perfect. My father is so bonded with her and she has really added value to his life. For context, he's bedridden with vascular dementia and frailty.
Yes, they may appear expensive per hour but there are no hidden fees that other agencies add, so the price you are quoted is what you pay.
Fab!

Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom & Reigate

Thank you so much for your kind words and thoughtful review. We're truly grateful for the opportunity to support your father and are so pleased to hear that the companion has made such a positive difference in his life. We shall feed this back to our care professional. It means a lot to us to know that our consistency, transparency, and care have given you peace of mind. Thank you again for trusting GoodOaks.


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Review of

GoodOaks Homecare - Epsom & Reigate

from Maureen F (Client) assisted by family/friend published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm incredibly grateful for the support and care provided by GoodOaks. From the start, their team has been professional, helpful & attentive, always willing to go the extra mile. The carers they provide are not only skilled but also compassionate, ensuring that all needs are met with respect and kindness.
Communication has been excellent thank you they've always been quick to address my concerns. I truly appreciate the personalised care they offer, which makes a significant difference in improving quality of life. I highly recommend GoodOaks to anyone in need of care giving services. Their dedication & exceptional service have made a challenging time much easier to navigate.

Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom & Reigate

Thank you so much for your kind words and for taking the time to share your experience with GoodOaks Epsom & Reigate. We are truly delighted to hear that our team has been able to provide the professional, compassionate, and attentive care that you deserve.Ensuring that our clients feel supported and respected is at the heart of what we do, and it means the world to us to know that our care professionals have made a positive difference in your life. Your appreciation for our communication and personalised approach reaffirms our commitment to delivering the highest standard of care.We are grateful for your recommendation and honoured to have been able to support you.


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Review of

GoodOaks Homecare - Epsom & Reigate

from Graeme B (Son of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at GoodOaks Homecare Epsom treated my mother with the utmost respect. Over the time they were her carers, her care needs changed significantly and Goodoaks adapted accordingly. They organized for her to have a hospital bed as things changed also an air mattress for her comfort. My mother became
very fond of all her carers at Goodoak. I highly recommend the whole team and I am very grateful for the care and attention they showed my mother. Thank you all.

Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom & Reigate

Hi Graeme, thank you so much for your kind words and for taking the time to share your experience. It was truly our privilege to care for your mother and we are so pleased to hear that she felt comfortable and well-supported by our team. We understand how important it is to adapt to changing care needs and we're glad we could assist in ensuring her comfort with the right equipment and compassionate support. Your recommendation means a lot to us and we will be sure to share your lovely feedback with the entire team. Wishing you and your family all the very best.


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Review of

GoodOaks Homecare - Epsom & Reigate

from Trevor P (Relative of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly relative, aged 92, had recently deteriorated in her ability to be able to care for herself at home. Contact was made with Age UK Banstead who provided a list of care companies that might be able to assist. The only one who picked up and was able to assist was GoodOaks Homecare.
She had been
unwilling to accept care previously but realised that this was now necessary. It was critical that an early solution be found and GoodOaks was brilliant at responding both extremely quickly and also providing the solution required. A day after the initial contact the two managers from GoodOaks met with her, her daughter and others. This was followed by the agreed care package starting the following morning, less than 48 hours since the initial contact, absolutely amazing, thank you to them both.
The care being provided is first class with excellent continuity of carers.
We cannot recommend GoodOaks enough as they have left us feeling that she is in good hands and her needs are catered for.

Reply from Emma Manning, Registered Manager at GoodOaks Homecare - Epsom & Reigate

Dear Trevor, thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. It was our pleasure to support your relative during this important transition and we're so glad we could provide the care and reassurance she needed so quickly. Ensuring comfort, continuity, and a smooth process for both clients and their families is at the heart of what we do and it means a lot to know that we've made a positive difference. Your kind words will be shared with our team, who will be delighted to hear them. Thank you again for your recommendation, it is truly appreciated. Wishing you and your family all the best.


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Awards / Recognitions (5)

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