GoodOaks Homecare in West Sussex | 3 Home Care Providers

Review of
GoodOaks Homecare - Sussex South
from Janet L (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write a review - We know it is really important to try and match the right Carers with our Clients - the staff always try so hard and it is great to know that their efforts are appreciated.

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Review of
GoodOaks Homecare - Mid Sussex
from Darren S (Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Having used a different Care Provider before GoodOaks I never fail to be blown away by how GoodOaks are. Their priority above all else is you, the service user. You are the most important to them and this manifests in the way they treat you and take your ideas and feedback on board.
The office and

management team are excellent, always available and always supportive. I feel extremely lucky to have GoodOaks as my care provider.

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Review of
GoodOaks Homecare - Horsham & Crawley
from Jo S (Daughter-in-law of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I organised care for my father in law. I chose Goodoaks after speaking to the manager, I was impressed by her care and knowledge. Pop's carer was lovely, very caring, and very patient with an elderly gentleman with Dementia and mobility problems. After several hospital admissions, Pop is now going into

full time care, but I won't hesitate to recommend the team at Goodoaks.

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Review of
GoodOaks Homecare - Horsham & Crawley
from David D (Client) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

The review is very well-managed and most reliable. The carers are of the highest quality and really enjoy their work. They take a real interest in the patients they are dealing with. Keep up the good work.

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Review of
GoodOaks Homecare - Sussex South
from Sian P (Daughter of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps

with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review! I recently visited your mum and she is an absolute delight, I can see why the team love their time with her - they also enjoy the fish and chip suppers! I will pass your comments on to the team - such positive feedback will be a fabulous Valentine's message.

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Review of
GoodOaks Homecare - Mid Sussex
from Sam P (Son of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Mum has advanced dementia and the staff are always friendly and caring towards her at all times, even on her more difficult days when she does not want to interact with people or have her needs attended to.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex

It is a pleasure caring for Mum, we are pleased to hear the support Mum receives is provided with dignity.

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Review of
GoodOaks Homecare - Mid Sussex
from H B (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

GoodOaks Homecare have always provided an excellent service, both as domiciliary carers and now as live-in carers for my 94-year-old mother, who suffered a fall and haemorrhage five years ago and is now entirely dependent on kind and experienced professional care. The company has provided care to my

mother for eight years. The assessments have always been sensitive, thorough and sensible and have adapted to her changing needs. The main words I would use for the company are reliable, experienced and responsive. The quality of care is excellent on all levels, both in terms of client interaction, ie with respect and professional clarity towards the client herself and to her family members and in terms of medical knowledge and a high level of responsibility being taken for her comfort and safety. The carers are extremely patient and kind, as well as being experienced and professionally focused and the management team are careful and responsive. We feel lucky to have discovered this company.

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Review of
GoodOaks Homecare - Sussex South
from Andy T (Son of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to send a review - particularly when you have had such a challenging time. Please remember we are here if you need us!

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Review of
GoodOaks Homecare - Sussex South
from E H (Niece of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

GoodOaks Homecare provides an excellent and professional service. Staff are friendly, flexible and nothing is too much trouble to ensure my aunt is happy and safe. This reassurance is so important for the family.
Thank you.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we really appreciate any feedback. I know that the team are loving looking after your aunt, I will pass on the feedback to them.

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Review of
GoodOaks Homecare - Sussex South
from Craig M (Son of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Good reports from parents, helping with their situation.
The carer listens to the issues and acts accordingly.
Carer having a car is good, allowing freedom to go shopping and have a break from being at home.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review. We are really happy to help Mum and Dad. I know that they particularly enjoy the trips out. I will pass your lovely comments on to the team - they are true angels.

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Review of
GoodOaks Homecare - Horsham & Crawley
from D C (Client) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

The lady was very attentive to me when I was feeling unwell and I am very pleased with how she did her work. She is very kind.

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Review of
GoodOaks Homecare - Sussex South
from Lex L (Son of Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review, all our staff are trained to support people with Dementia and really understand how important it is to keep people close to them informed. We are always happy to. help.

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Review of
GoodOaks Homecare - Sussex South
from Jill S (Daughter of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult

to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write the review - it can be very daunting trying to work your way through the care process and we are always happy to help where we can. I am so glad that your mother has settled so nicely and I will pass your lovely comments on to the team - I feel very lucky to be surrounded by such a kind and caring team.

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Review of
GoodOaks Homecare - Sussex South
from Lulu W (Daughter of Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience

The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your feedback - we know that you were in a very difficult position and we were happy to be able to help. I will pass your thanks on to the team.

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Review of
GoodOaks Homecare - Sussex South
from Katya B (Great-Niece of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily

they made it seamless for us!

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we love looking after your Aunt - I will pass your comments onto the team - I feel very lucky to have found such lovely kind people to support our clients.

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Review of
GoodOaks Homecare - Sussex South
from L D (Son of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

I would like to take a moment to commend the efforts of the Sussex South GoodOaks team. The carer has formed a strong bond with my father; this has helped the carer to provide support and care to a high standard. The entire team have shown understanding of my father's moods, concerns, and need for encouragement,

and have done so in a respectful and dignity-maintaining manner, whilst simultaneously keeping a light-hearted and pleasant tone to the engagements. Highly recommended.

Reply from Rebecca, Director at GoodOaks Homecare - Sussex South

Thank you so much. I know that Dad has now moved away. We all hope that he has settled into his new home, he was a joy to support and we all loved it when he was "cheeky" Take care.

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Review of
GoodOaks Homecare - Sussex South
from G C (Wife of Client) published on 4 September 2024

Submitted via Website • Report

Overall Experience

My husband has Parkinson's and we have found it more and more difficult to cope. I was reluctant to call for help but felt I had to. I spoke with a number of companies. When I called Good Oaks the owner answered the phone at the weekend, she chatted to me for a long time and reassured me. The carers

are lovely I don't know where they find these people - they make sure that the same carers come all the time so we don't have strangers coming into the house. Thank you I would recommend this company.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review - we do try hard to always have the same Carers - I know it doesn't always work but we make our best effort. We are very lucky to have such a lovely team and it is very nice to know that they are appreciated I will pass on your comments!

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Review of
GoodOaks Homecare - Sussex South
from L T (Daughter of Client) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

From the very start, the service has been exceptional. Very professional, very caring. All of our needs have been met and we feel very secure in the service and care we are being given.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your feedback, I know that the team have enjoyed getting to know Mum!

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Review of
GoodOaks Homecare - Sussex South
from M M (Nephew of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

GoodOaks have provided an excellent professional standard of care for my aunt. They performed a thorough pre-care assessment to understand my aunt's needs. They have continued to provide ongoing feedback based on their daily visits to improve my aunt's quality of life. They identify issues and recommend

pragmatic solutions. They overcome any challenging circumstances, and often go 'the extra mile'. I am happy and grateful for the high standard of service to date, and am confident to leave my aunt in their care.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write such a kind review. We understand that when family members live a long way away it can be difficult and I know that my carers always try to go the extra mile to help.

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Review of
GoodOaks Homecare - Sussex South
from L Y (Daughter of Client) published on 24 July 2024

Submitted via Website • Report

Overall Experience

My Mum has dementia. I had been doing my best to help keep her safe, clean, fed etc, but after an episode that saw her rushed into hospital, it became apparent I needed more help.
I met with GoodOaks for a review of Mum's needs and the development of a care plan. The hospital was very happy that Mum

was being discharged to her own home with GoodOaks as the care provider.
The team that visits Mum help bathe her, assists her in choosing which clothes to wear, ensures she eats and takes the prescribed medications when required, and helps with light cleaning duties. It is not just about the assistance with these everyday living tasks, it is also about the caring, upbeat, respectful and supportive company they provide my Mum. I arrived the other day to find them reading a newspaper with Mum, and having a good giggle together; that to me is priceless.
GoodOaks not only help care for my Mum but have given me peace of mind and taken a weight off my shoulders. Thank you to the whole team.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your kind words. It is a real joy looking after Mum and she's always happy and loves the activities that we plan for her.

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Home Care Providers Owned by GoodOaks Homecare in West Sussex

GoodOaks Homecare Locations in West Sussex (3)

GoodOaks Homecare Reviews in West Sussex (37)

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Mid Sussex

GoodOaks Homecare - Horsham & Crawley

GoodOaks Homecare - Horsham & Crawley

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Mid Sussex

GoodOaks Homecare - Mid Sussex

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Horsham & Crawley

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

GoodOaks Homecare - Sussex South

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