Home Care Provider Owned by My Homecare in Leicestershire

  • Home Care Provider Owned by My Homecare in Leicestershire

My Homecare Locations in Leicestershire (1)

 

1 Home Care Provider owned by My Homecare in Leicestershire

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Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

The Old Rectory, Main Street, Glenfield, Leicester LE3 8DG 

9.5 13 reviews
"The company (My Homecare) providing care to my husband are very reliable, receptive to feedback and work very cooperatively with me to…"   Read all 13 reviews

My Homecare Leicester is a home care agency aimed to provide personal care and support to people in their own homes. They are committed to provide passionate and person-centred care tailored to meet the individual needs of the clients to enable them… Read more about Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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My Homecare Reviews in Leicestershire (13)

Reviews Posted for members of My Homecare

Overall Experience

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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from M Q (Wife of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company (My Homecare) providing care to my husband are very reliable, receptive to feedback and work very cooperatively with me to ensure that my husband has the best possible care. My husband has advanced dementia and is unable to communicate verbally, but he is often distressed. It is therefore
important that the carers get to know him and understand his needs and the director always ensures that we have a small team to look after him who he is comfortable and familiar with and when a new member of the team is introduced, they are given adequate time to shadow and train so that my husband can get to know them and feel comfortable with them. The carers are all very capable, extremely compassionate and very kind and they all provide excellent care to my husband.

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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from A D (Client) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was an opportunity to raise any concerns and also make positive comments about the service provided by Passionate Homecare. A representative from Adult Services would have been helpful in addressing future developments, that may occur in future, such as the need for more services.

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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from H M (Wife of Client) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My homecare always tends to my husband's needs; they schedule frequent reviews to see how we are and now are finding the service provided by the carer we have. They are consistent with who they send every day and always inform us when the regular carer cannot come.
We would 100% recommend My Homecare
to anybody who is looking for care as they're a great care company, and we have had no problems with them so far.

Reply from LO, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words, much appreciated.
Best wishes to all, My Homecare Leicester.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from A E (Son of Client) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Passionate Homecare delivers on the whole a high standard of quality care.
Each individual carer surpassed our expectations of care provided to our mum.
A big thank you to Mum's main two carers. For their friendship and quality of care. Also thank you to the management team for their help and support
throughout.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words. Best wishes all at My Homecare Leicester.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from Anthony D (Son of Client) published on 12 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for with My Homecare for 18 months to date and the care levels remain at 100% successful in every aspect.
Each Carer is very sensitive to my mothers daily requirements which are carried out like clockwork each and every day.
The communication between the excellent management
and the carers allows us to book last minute appointments for my mother to be carried out so the carers can look after other clients and utilise their time.
My home care is highly recommended in every way. Thank you.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. Best wishes from MHC Management and all the staff.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from S W (Son of Client) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with the standard of care my mother received. She was treated with care, respect and dignity. Thank you to all at My Homecare.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for the kind words. Best wishes from all at My Homecare Leicester.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from R K (Nephew of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a time of crisis, Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) responded quickly and with true understanding. They were able to put care in place the following day, which was very impressive. The managers were responsive, kind and flexible. The carers were friendly, sensitive
and efficient. I cannot recommend Passionate Homecare Ltd (T/A My Homecare Leicester - GlenfieldBranch) highly enough.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words; really appreciate it. Best wishes.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from Jeremy R (Son of Client) published on 13 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare provided an extensive package of care for both my parents when we needed this in an emergency situation. They were excellent in responding flexibly to the situation and providing a high quality of care, with staff who go above and beyond to help wherever they can. My mother is now in hospital
for an extended stay so we are unsure what the future holds but I would not hesitate to restart the care from My Homecare, should we be able to get my parents to live at home again.

Reply from Leji Oommen, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. It was a pleasure looking after your parents.
Best wishes.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from R B (Client) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In most cases, we are both satisfied with the service supplier by My Homecare.

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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from Helen T (Daughter of Client) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached My Homecare in Glenfield to provide emergency care for my mother who became ill and incapacitated very rapidly. Ultimately they were providing care 24/7. I was having to request additional care input frequently and at short notice. The care was superb, they were flexible and I will be forever
grateful to them. Sadly my mum passed away on 25.3.22 in hospice.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for the time for completing the review. All the very best, Management Team.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from Irene F (Client) published on 29 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Many thanks, Irene, for your feedback. It has been a pleasure offering the service of My Homecare for approximately a month. We wish you the very best for your future.


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from M O (Client) published on 29 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Though very nice and polite, very young carers with poor understanding of English with very little experience. Never had a regular carer, different carers each or almost every day.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Dear Mary,
All the carers who attended you have gone through an interview and induction process and were English speaking though the staff who attended your call were not English, we promote equality and diversity, and have staff from all backgrounds. Your package of care was put in place for a brief time to discharge you from the hospital and you stayed with us only 12 days and then you moved out of Leicester to a different town. Unfortunately, you did not have enough time to get to know the carer and experience the excellent care we offer to many of our existing clients.
However, we are sorry to note that within 12 days your overall experience was not Excellent as you have expected. I have checked the record and noticed there are no phone calls asking for a regular carer or any specific carer that you have mentioned to us in our initial assessment. It is always best to speak to the management if you have any concerns so that things can be improved.
Best wishes,
Management Team


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Review of

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

from Mary C (Daughter-in-law of Client) published on 8 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with this care agency. Care is being provided in a kind, courteous and attentive matter.
The care provided enables my parents-in-law to start their day in the best possible manner.
Punctuality and attention to detail observed on a daily basis.

Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks, Mary, it's been a pleasure helping your parents-in-law and we continuously work hard to provide quality care and support.


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Awards / Recognitions (0)

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