Haven Care in London | 3 Home Care Providers

Review of
Haven Care (Streatham)
from Samantha J (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

I was pleasantly surprised and so happy to finally use a professional caring care Agency after many disappointments in the past. My mother refused carers in the past. The Carer provided by Haven Care, to look after my mother, was so kind, trustworthy, committed 100 per cent to her job and very respectful.

As a result, my mother gained complete confidence in Haven Care as a care package and I have decided to use Haven Care. They have trained their staff to high standards and every action is accounted for and monitored, so a high standard of care is maintained throughout. This in turn has given me much-needed respite and reassurance. I can now finally get on with my life knowing my mother is well looked after by a care Agency I trust. The management of Haven care are very supportive and accommodating to the client’s needs. Thank you Haven Care for all your support.

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Review of
Haven Care (Streatham)
from H J (Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience

After unsuccessful and disappointing Care Agencies, I am happy to say I have finally found the perfect care agency in Haven Care. I found Haven Care to be very professional and have trained their staff to a high standard. They work very hard with integrity. In particular, the carer who attended to me

was very professional, and hard-working and went above and beyond her care duties to ensure I was comfortable and as a result, I gained complete trust and confidence in her. This in turn finally gave me a positive experience in care. Thank you for providing a genuine carer who has the passion, and caring skills to care for others. Her communication skills are excellent and has the gift to put others at ease very easily especially when unwell or recovering. You have a gem here an asset to the Agency. I was impressed by the Haven Care Management. They listened to my needs and did their utmost best to accommodate my requirements. I recommend Haven Care to anyone looking for a good Care Agency.

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Review of
Haven Care (Streatham)
from Faria A (Daughter of Client) published on 25 May 2023

Submitted via Website • Report

Overall Experience

The carer has damaged my father's property. The agency has refused to pay for it. My father is a pensioner and they have responded with absolutely no regard for his health and safety.
In addition to this, we are constantly emailing them with complaints as they never stay the full hour.
They are

so unhygienic, they leave feaces and smear marks all over the bedroom as they don't bother to change their gloves.
I have video and photo evidence of all of the above however they don't seem to care at all.
We used to have another agency care and compared to them Haven Care is abysmal.
Honestly, I can't believe the council is still using them.

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Review of
Haven Care (Brentford)
from Linda H (Niece of Client) published on 16 August 2021

Submitted via Website • Report

Overall Experience

Whilst some of the carers were very nice, they were let down by poor communication from their office. My Aunt was left without food or water from late Saturday afternoon until late Sunday morning because the carers hadn't been told we were paying extra for her to be fed. I made a complaint and eventually

spoke to a manager who said she would investigate, but I was never informed of the outcome. I called several days after she had died to say I had not received a follow-up call about the complaint, that we were owed a rebate for days paid in advance and that I was surprised that as she had been looked after for a considerable time, that no-one had contacted us. I was told it had been noted on her file that we had been contacted and everything was settled. That was over two weeks ago. I am disgusted at the service.

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Review of
Haven Care (Brentford)
from Shanaya B (Mother of Client) published on 22 October 2018

Submitted via Website • Report

Overall Experience

Haven Care is one of those agencies who really know the meaning of "CARE". I would recommend Haven Care to everyone. The support workers are extremely professional and qualified. I am really qualified with their service. Professional and helpful at all times.

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Home Care Providers Owned by Haven Care in London

Haven Care Locations in London (3)

Haven Care Reviews in London (5)

Reviews Posted for members of Haven Care

Haven Care (Streatham)

Haven Care (Streatham)

Haven Care (Streatham)

Haven Care (Brentford)

Haven Care (Brentford)

Awards / Recognitions (0)

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