Home Care Provider Owned by Rosemont Care (Medway) Ltd in Kent

8.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Rosemont Care (Medway) Ltd in Kent

Rosemont Care (Medway) Ltd Locations in Kent (1)

 

1 Home Care Provider owned by Rosemont Care (Medway) Ltd in Kent

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Rosemont Care Medway Branch

Unit 3 Regent House, Station Road, Strood, Rochester ME2 4WQ 

9.8 51 reviews
"Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very…"   Read all 51 reviews

Rosemont Care is a local home care provider in Medway. Rosemont Care offers personalised quality care to their clients. The agency offers a flexible service and calls can range from 30 minutes to 24-hour care. The services include the following: -… Read more about Rosemont Care Medway Branch

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Rosemont Care (Medway) Ltd Reviews in Kent (51)

8.3
Rosemont Care (Medway) Ltd has a Group Review Score of 8.3 (8.323) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Rosemont Care (Medway) Ltd must have a Review Score.

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Review of

Rosemont Care Medway Branch

from H W (Mother of Client) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-organised team, lovely carer who is very flexible about supporting my son in whatever activities he chooses. Having had a very bad experience with another care company, the team here were happy to share information and training certificates to quell my anxieties.

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Review of

Rosemont Care Medway Branch

from Tracy G (Daughter of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have interacted with have one thing in common, making sure my parent is safe and happy with the companion they have put forward. They are kind and courteous at all times. Any unforeseen issues are dealt with promptly and efficiently and I am kept apprised at all times.

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Review of

Rosemont Care Medway Branch

from Sally H (Sister of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care being provided. My sister is well looked after and cared for. If we have any issues we are happy to raise and always feel listened to and opinion is respected. Care package works well and feel that we all work as a team to make sure needs are always met.

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Review of

Rosemont Care Medway Branch

from R R (Mother of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from the carers and good support from the office team. Always guaranteed that someone is available. Can rely on the service. Well done to providing such a good service and continue to keep it up.

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Review of

Rosemont Care Medway Branch

from S K (Mother of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relatively new to Rosemont but I have to say the carers that I access for my daughter are all very professional but also caring and kind. They are helpful and friendly and will act on their own initiative, preempting when things need to happen.

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Review of

Rosemont Care Medway Branch

from L L (Mother of Client) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we’ve received from Rosemont.
Our son has had a great experience with his carers and we’ve had no issues whatsoever.
We are very pleased and grateful to all the carers.

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Review of

Rosemont Care Medway Branch

from B M (Father of Client) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved out of the Direct Payments system to Rosemont Care for my son who required support and care for the approved hours. I must say, the experience that we've had so far is simply amazing. The Business Development Manager assessed the requirements both carefully and thoughtfully in close
coordination with parents and also paying a keen observation to the child who needed the care. The staff who come around to provide the care are extremely professional, kind, polite and skilful. Staff from Rosemont Care are very adaptable and flexible with timings as well as understanding ever-changing needs.
I could see that the staff under the manager are shining very well. She knows and anticipates the needs of a caring person and ensures the services are delivered above expectations. I strongly recommend Rosemont Care for anyone who's looking for a care provider! I sincerely appreciate everyone's passionate effort at Rosemont Care.

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Review of

Rosemont Care Medway Branch

from Louise R (Guardian of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont have been brilliant at taking things at a pace we are comfortable with. Amy has provided excellent care and really taken the time to get to know us all, meeting our little ones' needs with a lovely nurturing approach.

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Review of

Rosemont Care Medway Branch

from S E (Mother of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way from the amazing carers to the friendly management. Everything has been handled professionally and with great care. Very organised agency and consistent in delivering great care to my boys.

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Review of

Rosemont Care Medway Branch

from Sarah P (Mother of Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont have been supplying a personal assistant for my son 1 day a week since September.
Friendly, supportive staff. Staff well matched to my son.
Excellent communication with management.
We are very happy with the service provided.

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Review of

Rosemont Care Medway Branch

from Tia B (Mother of Client) published on 26 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Rosemont have been very professional. They have been very professional in their communication, conduct and interaction with both me and my family. This is all I really have to say. There is nothing I really want to add to this review.

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Review of

Rosemont Care Medway Branch

from D H (Client) published on 19 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the support I receive. My support workers are kind and polite and extremely helpful and if ever I need to converse with office staff they are also polite and professional. I wouldn’t hesitate to recommend Rosemont Care to others in the future.

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Review of

Rosemont Care Medway Branch

from Emma R (Mother of Client) published on 19 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found office staff to be friendly, approachable and helpful. The personal assistants are amazing and engaging well, even going above and beyond to help and are always respectful. Amazing service, well done.

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Review of

Rosemont Care Medway Branch

from Leigh B (Mother of Client) published on 19 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from the staff, I feel so lucky to have been given this service for my son who gets excited to see the lady as he knows she's doing something fun. They listen, they're caring and so caring toward my son and even welcome my family with a good morning and smile.

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Review of

Rosemont Care Medway Branch

from L U (Mother of Client) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received amazing care and support for my boys. The carers are always very patient, caring and understanding. They always go the extra mile to ensure my boys are happy. I would definitely recommend this agency to anyone looking for quality care and support.

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Review of

Rosemont Care Medway Branch

from Patricia M (Client) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The young ladies were very pleasant but I found it difficult to understand them and explain things to them.
Overall they were helpful.

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Review of

Rosemont Care Medway Branch

from Jacqueline W (Grandmother of Client) published on 8 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, good. Lacking in communication on visits from the office, as we rely on updates from carers when visits are due most of the time. The carers we have are excellent, cannot fault them. The carers are very helpful and are great with our grandson, who looks forward to trips to the cinema, parks
and bowling.

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Review of

Rosemont Care Medway Branch

from Rachel H (Mother of Client) published on 8 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is severely autistic (non-verbal) and has very challenging behaviours.
The care for my son is outstanding!
Everyone is so attentive to all his needs and all carers are very respectful in my home as my husband has cancer.
Everyone is clean, tidy and always clean up after themselves.
His personal
care is always to a high standard, they make sure he always looks presentable and clean.
They do an amazing range of activities, from cooking, messy play and outdoor activities, to quiet time. Nothing is too much.
His carer is always there to listen and there is nothing that’s too much trouble. Overall, I would 100% recommend them.

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Review of

Rosemont Care Medway Branch

from Donna M (Mother of Client) published on 8 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The admin in the office are great. Always keeping me informed and very responsive to emails and queries. The care side is also great. Very good carers, they are great with my son. Always keeping him entertained, they take him wherever he wants. The staff are very engaging with him,
he is always laughing. Excellent service all-round.

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Review of

Rosemont Care Medway Branch

from Emma W (Mother of Client) published on 8 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 8-year-old ASD ADHD son has struggled outside the home and in a short space of time his carers have helped him be excited about going out. They listen and help him where they can play with him and make sure he is safe. I couldn’t ask for anything more, they really are making a difference to the whole
family with the support they are giving.

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Awards / Recognitions (0)

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Rosemont Care (Medway) Ltd in Kent Rosemont Care (Medway) Ltd in London

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