Your Quality Care Services Ltd in Surrey | 4 Home Care Providers

Review of
Your Quality Care Services (Epsom)
from Peter D (Son of Client) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

The manager and her team have been a great support. Speedy response and super care provided for Mum.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you for taking the time to review our services. Your feedback is much appreciated and will be passed on to the staff.

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Management

Treated with Dignity

Value for Money

Review of
Your Quality Care Services (Epsom)
from Helen K (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been so surprised at how I have actually enjoyed having homecare to support me. I have been treated with dignity by a team of carers who clearly enjoy their work. All the girls were efficient, on time, willing and cheerful. A great team with excellent management support. I shall miss their welcomes

when they arrived.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you Helen for your lovely comments. I am so happy to hear that the staff continue to provide excellent support and are clearly well supported. I hope you don't need us in the future, but we will be there if ever you do. All the best.

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Review of
Your Quality Care Services (Epsom)
from E B (Daughter of Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

A professional and well-organised company. Good communication at all times with the office. Reliable visits - both in timing and what they do for Mum. Pleasant, caring, friendly and kind ladies who help with Mum's needs. I am very grateful.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you for such a kind review. It is so good to have feedback and it shows that we are achieving what we want to achieve when supplying care to our clients. Your comments will be passed on to the staff.

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Review of
Your Quality Care Services (Elmbridge)
from Jo R (Daughter of Client) published on 2 April 2024

Submitted via Website • Report

Overall Experience

I do not know what I would do without Dad's care package. He would certainly not be able to live independently living still. Besides that it's not just care as a function/service it's company for my father, it's a cheerful face, it's a daily check-in with him, conversation and so much more. I couldn't

single any out, they are all lovely, friendly, and supportive.

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you for your kind words; we enjoy visiting your dad each day! We will share your review with the staff.

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Review of
Your Quality Care Services (Elmbridge)
from Jack T (Grandson of Client) published on 2 April 2024

Submitted via Website • Report

Overall Experience

Your Quality Care Services has been looking after my 87-year-old gran who has dementia for some time now and has been superb. They are always available at any time of the day if I need to make any requests or check up on any aspect of her life. They are always quick to react to any emergency and they

keep me up to date with any situation, giving me peace of mind as I live quite far away.

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you for such a lovely review, I know all the staff are fond of your nan! We will pass on your kind words to the staff team.

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Review of
Your Quality Care Services (Epsom)
from Marion L (Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

I now have my regular assistance and very happy with my crew. They are very helpful and thoughtful and if you have a problem about anything the 'boss' will always help sort it. A very well organised company and I am very happy with them.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you so much for your kind comments. I will make sure that they are passed on to your "crew". Take care, Managing Director.

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Review of
Your Quality Care Services (Elmbridge)
from Timothy G (Son of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

We have been using Your Quality Care Services over the past year to help care for my 93-year-old mother who has dementia. I can not praise the carers and the manager who organises the care enough. They have a very professional approach and deal with all problems that arise quickly and efficiently and

in a very calm way. Nothing is ever a problem and the response time to any query is always very quick. Thank you!

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your lovely review of the care we provided to your mother, the carers have enjoyed getting to know her. I will ensure I pass on your comments to all involved in your mother's care.

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Review of
Your Quality Care Services (Elmbridge)
from Diana W (Niece of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Quality Care Services are an agency situated within Elmbridge Retirement Village in Cranleigh. They specialise in the care of the elderly, including dementia but also physical health issues. The benefits they have of being situated on-site is their direct access to the visiting GP, eg. To organise medication.

The staff can also quickly help in an emergency such as a fall or recognise symptoms of infection. They are literally 5 minutes away! Visits are flexible if needed. The care staff are very professional, and the calibre of nurses, experienced and extremely caring being observant for any changes in the client's health. They provide hot meals, prompt personal care and always make my aunt's choices, wishes and dignity a top priority in a kind and friendly way. They help with laundry and shopping. The care with this agency is extremely well organised but surprisingly reasonably priced. The peace of mind knowing my aunt's wellbeing is in their hands is such a blessing. Highly recommend.

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your comprehensive review, it is always a pleasure to know that we are doing a great job. I will pass on your comments to all staff who care for your aunt, I know they all enjoy spending time with her.

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Review of
Your Quality Care Services (Elmbridge)
from Pauline L (Daughter of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

The carers give me peace of mind when I am away or not available. Prior to starting to use them last year I felt unable to take a holiday, just in case anything untoward happened to my mother who is 93. Now I can go away knowing that there are people who know her and understand her needs. My mother

is very happy with the lovely staff and they always treat her with kindness and patience and they respect her independence. I know as she gets more frail, that I can increase the care given and she will be in very good hands.

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your extremely kind review, we are always happy to spend time with your mother and we are pleased you are able to go on holiday feeling reassured. I will ensure your kind words are shared with all the staff involved with your mother's care.

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Review of
Your Quality Care Services (Elmbridge)
from Graham S (Son of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

The staff were excellent in the care and service they provided the live-in carers were all nice and provided great support to Mum and the backup support when needed providing the extra companionship kept mums spirits up.

Reply from Jade Hill, Clinical Director at Your Quality Care Services (Elmbridge)

Thank you so much for your lovely review, it was a pleasure caring for your mum. I know all the staff team miss her. I will pass on your kind words to all the staff involved in your mum's care.

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Review of
Your Quality Care Services (Epsom)
from Julie C (Daughter of Client) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience

All the carers are kind and friendly. They all show great respect to my mu with her needs and ability. They are always on time and treat the home with care. I am very happy to have chosen Your Quality Care Services (Epsom) for my mum's care needs. Thank you.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.

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Review of
Your Quality Care Services (Epsom)
from Susan P (Client) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

I contacted the agency just before going to the hospital in November for a second major shoulder operation. I live on my own and needed some temporary help for a couple of months with showering, dressing and light tasks in the house. From the first contact with the office, I was impressed with their

efficiency and a plan was soon put in place. I was given a schedule of visits each week and had the same girls regularly. They were never late and nothing was too much trouble for them. I am so pleased I found them and would highly recommend them.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for your very kind comments. Hopefully, you will not need us in the future, but if you do we will be there for you. All the best.

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Review of
Your Quality Care Services (Epsom)
from C M (Client) published on 17 November 2022

Submitted via Postal Card • Report

Overall Experience

They are always on time and do everything that is asked of them.

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Review of
Your Quality Care Services (Epsom)
from Gwenda W (Mother of Client) published on 15 November 2022

Submitted via Postal Card • Report

Overall Experience

Excellent staff, willing and well-trained.
Friendly and caring.
Office staff efficient.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for your kind comments. It is good to hear that we are achieving our aims to deliver high-quality care, and I will pass your comments on to the team. Best wishes.

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Review of
Your Quality Care Services (Epsom)
from Philip L (Guardian of Client) published on 20 November 2020

Submitted via Website • Report

Overall Experience

Excellent service. Staff are friendly and dependable. Would recommend to others where care is necessary for the home. Communication is at a very high level. No problems to date whatsoever. Very happy with Quality Care.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.

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Value for Money

Review of
Your Quality Care Services (Epsom)
from Trevor D (Husband of Client) published on 23 September 2020

Submitted via Website • Report

Overall Experience

In the main, the care my wife receives is very good with some carers being particularly outstanding. The usual carer is particularly exceptional, although I believe there are others in the same company who could perform equally well, I have no need to change as the existing person has established a

friendly relationship with us both. Shopping, cleaning and even cooking are performed in a most professional manner. She certainly relieves pressure on me as I am 24/7. The carer chats to my wife and this stimulates her mind and includes her rather than being continually isolated.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you so much for your thoughtful review of the care your wife receives. All staff involved with your wife's care will be informed of your kind comments.

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Review of
Your Quality Care Services (Epsom)
from D S (Husband of Client) published on 26 August 2020

Submitted via Postal Card • Report

Overall Experience

The girls are always on time and look after my wife very well. They are always friendly.

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Review of
Your Quality Care Services (Epsom)
from S M (Son of Client) published on 14 August 2020

Submitted via Postal Card • Report

Overall Experience

Your Quality Care Services are a good care company and come with a high standard.
I have not been disappointed in their service and can be quite flexible to changes.
They have been extremely reliable and are only rarely late on arrival.
Since Covid-19 has been around they have been wearing full PPE

which has been quite satisfactory.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you very much for your kind review, we really appreciate your feedback. Your comments will be passed on to our care staff.

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Review of
Your Quality Care Services (East Grinstead)
from H E H (Client) published on 23 November 2018

Submitted via Postal Card • Report

Overall Experience

As far as possible, I like to have a regular carer so that we know each other.

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Review of
Your Quality Care Services (Mayford)
from J A G (Sister of Client) published on 6 September 2018

Submitted via Postal Card • Report

Overall Experience

My sister has been treated with care and consideration by RV Extra Care - Surrey.
The only problem has been supply of tablets by chemist which is inconsistent and a real problem for the nurses.

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Home Care Providers Owned by Your Quality Care Services Ltd in Surrey

Your Quality Care Services Ltd Locations in Surrey (4)

Your Quality Care Services Ltd Reviews in Surrey (27)

Reviews Posted for members of Your Quality Care Services Ltd

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Epsom)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Elmbridge)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (Epsom)

Your Quality Care Services (East Grinstead)

Your Quality Care Services (Mayford)

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