Home Care Providers Owned by Abbots Care Ltd

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Abbots Care Ltd
Abbots Care are a leading home care provider growing rapidly in the south east of England, employing over 500 care staff. They have been delivering high quality care for 30 years, with services including private home care, live-in care, respite care, dementia care, support for learning & physical disabilities, palliative care and more.

All care packages are carefully tailored to meet the needs of each individual, and a person-centred approach ensures your loved one receives only the best quality of care within the comfort of their own home.

With highly trained care assistants as well as specialist staff, you can rest assured your loved one will be in safe hands with Abbots Care.

Abbots Care Ltd Locations (3)

 

3 Home Care Providers owned by Abbots Care Ltd

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Abbots Care Ltd (Hertfordshire)

Phoenix House, 63 Campfield Road, St Albans AL1 5FL 

9.2 84 reviews
"Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their…"   Read all 84 reviews

Abbots Care provides home care and live-in care services across Hertfordshire to the highest standard and has twice been rated outstanding by the Care Quality Commission. As a family-run home care provider with 30 years' of experience, Abbots Care… Read more about Abbots Care Ltd (Hertfordshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Abbots Care Ltd (Buckinghamshire)

Cressex Enterprise Centre, Lincoln Road, Cressex Business Park, High Wycombe HP12 3RL 

9.0 5 reviews
"Abbots Care came out on the same day as a call asking for support, did an assessment and started up a package the same day. Carers were…"   Read all 5 reviews

Abbots Care provides home care and live-in care services across Buckinghamshire and ensures loved ones are in the most trusted hands. With 30 years of experience in the home care industry, everyone can rest assured that loved ones will receive the… Read more about Abbots Care Ltd (Buckinghamshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Abbots Care Ltd (Dorset)

Arena Business Centre, 9 Nimrod Way, Wimborne Minster BH21 7UH 

8.0 12 reviews
"I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring,…"   Read all 12 reviews

Abbots Care offers award-winning and market-leading home care and live-in care services in Dorset, with each care package uniquely created to suit your particular care needs and requirements. The Abbots Care team ensure the delivery of care is person-centred,… Read more about Abbots Care Ltd (Dorset)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Abbots Care Ltd Reviews (101)

8.7
Abbots Care Ltd has a Group Review Score of 8.7 (8.737) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbots Care Ltd must have a Review Score.

Overall Experience

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Review of

Abbots Care Ltd (Hertfordshire)

from Alan F (Brother of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was trying to contact Abbots Care, the social worker left me with the situation I had not been able to sort out. The social worker, whose client is a wheelchair user and below knee amputee. They want to start when he had a doctor's appointment for dressings and it's not just Abbots Care that won't
let him go to the doctor's appointment, it was also the social worker when the carers did not come. The social worker didn't sort out the problem when they were supposed to give out my phone number without letting me know they were going to call me. I wanted them to start on Monday. I was left to deal with it every time you try to talk to them. They don't understand any explanations and every time you try to explain the situation he needs to go to medical appointments, he is diabetic. They won't let him go and he cannot communicate with me either my brother, or with the carers to explain it. With Abbots Care anything with more than 5 words or syllables, they are clueless.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review. I'm sorry to hear that you haven't been satisfied with the service you've received from us and your brother's social worker. I'd like to investigate this further, so please don't hesitate to contact us by emailing info@abbotscare.com or calling us on 0330 094 5511.


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Review of

Abbots Care Ltd (Hertfordshire)

from S E (Daughter of Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotts gave us helpful support at the beginning of the year and has continued to be flexible with needs and times when suitable. All their carers are friendly and efficient in giving reports and electronic app keeps me up to date as l live on the other side of London and Abbotts support me too.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to leave a review. We're thrilled to hear about your positive experience with our team. The app is an excellent resource for both family members and clients, offering updates on care visits and valuable feedback after each visit. Thank you once again for your kind words!


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Review of

Abbots Care Ltd (Hertfordshire)

from L V (Daughter of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself having to arrange live-in care for my elderly father at short notice. I wasn't sure where to start, so turned to Abbots Care, who had provided reablement care after a previous hospital discharge.
They quickly understood the situation and advised that live-in care for 2-3 weeks was the
best option and what the cost would be. The assessor came to the hospital the next day and within the next 2 days, they had found a lovely carer who could start on the day of discharge.
My father and his carer get on well together. She's caring, cheerful and respectful and within 24 hours I felt confident that my father was in good hands. We have decided to extend the care until my father's mobility improves.
Everyone at Abbots Care that I have spoken to, on the phone or face to face, has been helpful and supportive. Arranging care for a loved one can be very stressful and they have made the process stress-free. I also believe their fees are very competitive.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your kind review. It's heartwarming to know that we could support your family during a challenging time by meeting your father's needs and enabling his return home from the hospital. We always strive to match our clients with the most suitable live-in care workers because we understand how vital this is, not only for the client but also for their family.


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Review of

Abbots Care Ltd (Hertfordshire)

from John W (Son of Client) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbots responded very quickly to an urgent need for nighttime care for my mother - requested in the afternoon and in place that same night. Admin had to be a bit rushed but Abbots were very flexible and helpful in tying up loose ends subsequently. Mother also receiving 4 daytime visits following hospital
discharge. Nearly all the carers have been excellent and living up to the title of 'carer' - just one or two carers not quite reaching that level but Mum is always safe and looked after. Customer service was very good with helpful responses to our queries and comments. The app is very helpful - enables us to see the carers' reports after every visit and to see upcoming visits. All in all, we're very pleased with the service Abbots are providing and would recommend them.

Reply from Vicki, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to share your feedback. We're delighted to hear that our service and care are meeting your expectations. Our team always strives to accommodate urgent requests to the best of our ability and we work closely with local authorities regarding hospital discharges to ensure that our clients can return home with the necessary care in place. It's also wonderful to know that you're finding the Care Circle app helpful. Our goal is to provide peace of mind for both clients and their families, so it's great to see it making a difference. Thank you again for your kind words.


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Review of

Abbots Care Ltd (Hertfordshire)

from Andrew D (Son of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive service and addressed our ever-changing requirements with excellent efficiency. We even changed requirements twice in a week and Abbotts were very accommodating with no fuss or bother. Abbots are always responsive to calls, texts and email communications. Invoicing/payments are accurate.
There is an app to remotely check on daily visits as carers provide a brief and clear report after each visit. My mother likes the carers and often says how lovely they are. Excellent all-around care that I would recommend.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for sharing your feedback. We're truly delighted to hear that our team could step in and provide the support and care your mum needed. Knowing that we were able to go above and beyond for her is incredibly rewarding to our team. We're also glad to hear the Care Circle app offered you peace of mind, that connection and sense of being informed are exactly what we aim for.


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Review of

Abbots Care Ltd (Buckinghamshire)

from T C (Son of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care came out on the same day as a call asking for support, did an assessment and started up a package the same day. Carers were flexible and kind in working with Dad on getting used to having support and Abbots were brilliant when we had to alter the care when Dad went to hospital and then to
a care home. Despite lots of quick changes and only a short period of support, we were treated as valuable customers and the care about Dad's change in health was sincere. The App also helped the family to know who was coming and how he was which was so reassuring. I would use them again if needed.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Buckinghamshire)

Thank you so much for sharing your experience with us. We're delighted to hear that our team could provide the support and care your dad needed, especially in a short time frame. It's incredibly rewarding to know that we were able to go above and beyond to meet his needs. We're also pleased that the Care Circle app brought you peace of mind, it's designed to keep families connected and informed, and it's wonderful to know it made a difference for you. Thank you once again for taking the time to leave a review.


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Review of

Abbots Care Ltd (Dorset)

from Joy R (Daughter of Client) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring, considerate interested in my mother, make thoughtful suggestions, are aware of small details that make a difference and are always happy, upbeat and enthusiastic even
singing as they enter her flat. I can see they are genuinely fond of mum and I can see a significant difference in my mother who now feels secure and relaxed, safe and content and looks forward to each and every visit. I too have been able to "let go" as I fully trust them to handle all aspects of her care in a professional and respectful manner.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Dorset)

It's truly rewarding to hear such positive feedback, thank you for taking the time to share it. Our Dorset team works tirelessly to ensure each client and their family feel supported and valued, so it's wonderful to know the team has made a meaningful impact on both your mum and yourself. Thank you once again for your kind words - they truly motivate us to continue providing the highest level of care and support.


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Review of

Abbots Care Ltd (Buckinghamshire)

from C T (Stepdaughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt and helpful response to enquiries and requests regarding home care for my stepfather. The carer's are kind, polite, patient and very good. Making contact with the company is easy and always reassuring - nothing is a problem eg a carer is available at very short notice if necessary or if sudden
changes need to be made. Worry and any anxiety is swept away by the helpful, calm staff.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Buckinghamshire)

Thank you for taking the time to leave a review. It's wonderful to hear that you've had a positive experience with Abbots Care and that your stepfather is receiving the very best care from our team.


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Review of

Abbots Care Ltd (Hertfordshire)

from Ric M (Son of Client) published on 6 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent advice and service from 2 members of staff with regard to increasing my mother's care to living care/or more hours. Very understanding and knowledgeable. They have both been very prompt with their answers. Thank you.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your review. We're delighted to hear that you've received excellent service from our support team.


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Review of

Abbots Care Ltd (Hertfordshire)

from B S (Client) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were nice and very helpful.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

We are delighted to hear that you find our Care Workers friendly and helpful. Their dedication to providing excellent care and their commitment is a testament to the high standards we strive for in ensuring our Clients receive the best possible support.


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Review of

Abbots Care Ltd (Hertfordshire)

from M O (Client) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seeing me now compared to the state I was in a month ago, is testimony to the dedication, hard work, and expertise of your carers - they've in effect given me my life back and I'm very grateful to them - especially those who kept me going and gave me a positive attitude in hope in the early days. They
are too numerous to mention though 6 of them in particular stand out, apologies to all those I've missed out.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

It's heartwarming to hear how our Care Workers have positively impacted your recovery and outlook for the future. Their dedication and support have clearly made a difference in your journey. Your feedback is truly appreciated and motivates us to continue providing the best care possible for all our clients. Thank you for sharing your experience with us.


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Review of

Abbots Care Ltd (Hertfordshire)

from D F (Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after by Abbots Care from when I left hospital and I would like to thank all carers that looked after me. They were all polite and friendly and did their best to make me comfortable.
Thank you Abbots Care.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for your review; it's wonderful to hear that you were supported well during your recovery at home post-hospital discharge. It's essential our clients receive compassionate care during such critical times, ensuring a smooth transition to home life. Your positive feedback motivates us to continue delivering high-quality care and support to all our clients.


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Review of

Abbots Care Ltd (Buckinghamshire)

from S M (Daughter-in-law of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend. Lovely friendly carers go above and beyond to help my mother-in-law. Help out with anything, nothing is too much trouble for them.
Very easy to deal with, correspondence answered immediately if needed.
Have made my life easier and my mother -in-laws life so much better.
Thank
you to all.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Buckinghamshire)

We appreciate you taking the time to share your feedback with us, we value all feedback as this helps us to improve our service. It's wonderful to learn that you're truly satisfied with the care your Mother-in-law is receiving and it's great to hear our team is surpassing your expectations.


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Review of

Abbots Care Ltd (Hertfordshire)

from Sharon F (Daughter of Client) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This service is all about the money, not the client. My mother’s care has been shocking, she has been treated as a child. She is very intelligent and alert, but put to bed at 6.30pm and not got up until 9am. With pressure sores and diabetes, this is negligence. My mum has to eat at night to take her
diabetic medication and 14+ hours in bed is unacceptable.
Not once were her wishes or needs considered or listened to.
Every other country looks after their vulnerable and elderly people. Not Great Britain, it is all about how this service can make money. The care has gone out of this limited company, it is now just Abbots Care Ltd.
I thought that every care package was ‘person-centred care.’ This one is definitely not, it’s all about in and out in 15 minutes and then onto the next house.
A carer tried to show my daughter how to change the catheter bag and to dispense medication as they were short-staffed. You take on the contract, you should have a plan in place for staff absences. Shocking behaviour!

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for your feedback, we are truly sorry and disappointed to hear that your experience with Abbots Care has not been at the standard expected. We are committed to resolving any issues our Clients have with our services and would like to discuss your concerns further. Our initial assumption is that your mother was on our re-enablement pathway where times of visits are non time specific, however we can review each package and if needed move to another pathway. Please contact us so we can look into the matter further.


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Review of

Abbots Care Ltd (Hertfordshire)

from Nishma H (Granddaughter of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotts Care had the perfect service for my nan and made her feel at ease and comfortable. Always responsive and attentive. My nan who spoke little English was made to feel comfortable at each visit and thought a lot of the carers that were allocated to her. Our family couldn't be happier with the service
provided, thank you so much. We would recommend Abbotts to anyone looking for a reliable, caring service for their loved ones.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to leave a review. It's wonderful to hear that your nan was happy and also comfortable with the service provided by our care team. We are really proud of our caring and compassionate team who always go above and beyond to make sure our client's needs are met.


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Review of

Abbots Care Ltd (Hertfordshire)

from Hemant P (Son of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great and caring provider. An excellent company. Staff and carers very trustworthy, honest and hard-working. The carers treated my mother very well and with dignity. So, no surprise that she felt so comfortable when they came to tend to her.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review, we really value all feedback. We are delighted to hear that your experience with Abbots Care has been such a positive one.


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Review of

Abbots Care Ltd (Hertfordshire)

from Jay P (Son of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care is a great company, when choosing them they did a great caring job for my mum and looked after her so well we didn't have to worry and we had the same carers which helped my mum who suffered from dementia, excellent staff and company.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review, we really value all feedback. It's great to hear that you were happy with the care your mum received.


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Review of

Abbots Care Ltd (Hertfordshire)

from Liz G (Wife of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Left a shocking review on another platform a few months ago and, instead of improving their services or even having the decency to reply to my emails or countless phone calls (approximately 10 in 4 days) everything has gone downhill. My husband is a complex care individual but they keep sending in inexperienced
carers and domiciliaries with no training, no proactivity and not even basic common sense. One carer put soiled clothing in the tumble dryer instead of putting it into soak with disinfectant! Others have had the very basic training (3 days on video). So far, I believe we have had in at least 10 carers and more than 20 domiciliaries. After the last complaint, nothing was forthcoming in the promised 3 days and, even though I contacted Abbots direct to raise concern, I was given someone who should have been my point of contact who has neither had the decency to respond to my email of 5 days ago, nor my countless, time-wasting phone calls. An absolute disgrace to the ‘caring’ profession.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you for your feedback regarding our care service. We would like to clarify and respectfully address your assertions. It's important to note, that we have indeed promptly addressed your concerns through our complaints process, ensuring appropriate actions to meet your husband's needs. Contrary to your statement our training is not a 3-day video programme. Our Care Workers undergoing a rigorous induction, including 5 days of classroom-based training and ongoing community-based onboarding. Competencies are assessed in real-world settings to ensure high quality care. We have actively participated in Multidisciplinary Team meetings to tailor your husband's care plans and manage your expectations. Therefore, we are disappointed by your review and have reached out to discuss further. Your feedback is valued, and we're committed to providing the highest standard of care.


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Review of

Abbots Care Ltd (Hertfordshire)

from Costa V (Son of Client) published on 23 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The round-the-clock care extended to my mother was exceptional. Abbotts meticulously vet their staff, and my mum was thoroughly content with her live-in carer. The support team handled the few issues we encountered, showcasing their proficiency.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Hertfordshire)

Thank you so much for taking the time to share your experience with Abbots Care. We are thrilled to hear that the round-the-clock care provided to your mother was exceptional and that she was thoroughly content with her live-in care worker. We take great care in meticulously vetting our staff to provide the highest quality of care possible.
We look forward to sharing your feedback with our care team and thank you, once again, for choosing Abbots Care.


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Review of

Abbots Care Ltd (Hertfordshire)

from S B (Client) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Early days and second time post hospital your carers is generally more capable. Some are excellent (Romanian) pity I can't use her name. I appreciate those who ask if there “is anything I can do for you”.

Reply from Vicki, Marketing Manager at Abbots Care Ltd (Hertfordshire)

Thank you for taking the time to leave a review, we really value all feedback. We are pleased to hear that you are happy with the level of care you are receiving, It's also great to hear our care team are going above and beyond their duties to make sure you are safe and well.


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Awards / Recognitions (7)

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Frequently Asked Questions about Abbots Care Ltd

How many Agencies does Abbots Care Ltd own?

Abbots Care Ltd own 3 Agencies.

Which Abbots Care Ltd Agencies have the highest review score?

Abbots Care Ltd (Hertfordshire), Abbots Care Ltd (Buckinghamshire) & Abbots Care Ltd (Dorset) have the highest review score.
Abbots Care Ltd in Buckinghamshire Abbots Care Ltd in Dorset Abbots Care Ltd in Hertfordshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd to verify any information. View our terms and conditions. Abbots Care Ltd has a Platinum Service – more info.