Home Care Provider Owned by Key 2 Care Ltd in Staffordshire

  • Home Care Provider Owned by Key 2 Care Ltd in Staffordshire

Key 2 Care Ltd Locations in Staffordshire (1)

 

1 Home Care Provider owned by Key 2 Care Ltd in Staffordshire

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Key 2 Care Stoke

Camoys Court, 16 Moore Street, Stoke-on-Trent ST6 2HF 

7 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Key 2 Care Ltd Reviews in Staffordshire (7)

Reviews Posted for members of Key 2 Care Ltd

Overall Experience

  • 3
  • 3
  • 1
  • 0
  • 0

Date Published

7
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7
Review of

Key 2 Care Stoke

from B B (Son of Client) published on 19 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers do an extremely good job. It is a pleasure to deal with them. I find the app particularly helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Key 2 Care Stoke

from M R (Son of Client) published on 18 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. The free initial care from the local council was far more professional.
2. New carers seem to have a basic lack of training.
3. Most of the carers seem to have little common sense.
4. Carers are supposed to ask if paracetamol is required on each visit but often this is not done.
5. One carer
stands out compared with the others as doing a good job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Key 2 Care Stoke

from Robert R (Son of Client) published on 14 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that attend my mother have been very caring, treated my mother with the utmost dignity, and at times gone out of their way to see my mother's needs are attended to. Key 2 Care staff have been very supportive of me and I feel I can express any concerns I have (that the carers are unaware of)
that they will do their best to address the issue. I can strongly recommend to anyone who is in need of care, Key 2 Care.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Key 2 Care Stoke

from F H (Client) assisted by family/friend published on 14 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers pleasant and helpful, any problems we are notified by telephone eg late arrival. Do not mind if carer time is early or late, this helps both us and them.

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Management

Treated with Dignity

Value for Money

Review of

Key 2 Care Stoke

from Michael D (Son of Client) published on 11 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From May this was my and my mother's first experience of care in the home. All staff were very friendly and helpful and my mother appreciated the help and care she is receiving. All staff involved were very caring respectful and available on the phone. I am very pleased with the service we are getting
and will probably have to increase the number of visits in the future. Thanks to Key 2 Care. Birdie very good.

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Management

Treated with Dignity

Value for Money

Review of

Key 2 Care Stoke

from K D (Daughter of Client) published on 28 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care has been good to excellent for most of the carers we have had. The times do vary though depending on the carer and sometimes we have had agency staff cover without any prior notice. I notice many carers have to spend a lot of time completing the mobile app (slow).

Reply from Holly Mohamed, Head of Domiciliary Care at Key 2 Care Stoke

Thank you for your honest review. We will pass your comments over to the Registered Manager of the service, who will be in touch with you directly to discuss your concerns. Many thanks, Holly Mohamed.


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Value for Money

Review of

Key 2 Care Stoke

from David C (Son of Client) published on 27 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for on two occasions per day, the carers are all polite, respectful, and always have a bit of fun with mum. I too am happy by the way that Key 2 Care address any issues that we have come across. Thank you to all staff, you are very valuable to us.

Reply from Holly Mohamed, Head of Domiciliary Care at Key 2 Care Stoke

Thank you so much for your feedback. We will be sure to pass your kind comments on to the carers who visit your mother.


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Value for Money

Awards / Recognitions (0)

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