Which Y1 Capital Ltd Agencies have the highest review score?

Esteem Home Care Kendal , Esteem Home Care Stranraer & Esteem Home Care Carlisle have the highest review score.

Y1 Capital Ltd | 6 Home Care Providers

Review of
Esteem Home Care Stranraer
from Wendy W (Daughter-in-law of Client) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Esteem have been excellent in all areas of care for my mother-in-law. They always make sure her needs are met, and they are very patient and efficient. They take time to listen and are compassionate. We as a family could do without them, if we did not have them she would need to go into a care home.

She is at home where family and friends can visit regularly. Thank you to all of you, we very much appreciate it.

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Review of
Esteem Home Care Stranraer
from Anne J (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Very good service overall. I have seen many different carers and I can honestly say that I have gotten on with all of them, they have all been very good and helpful. They are very professional and nothing is a bother to them. I would recommend this company to everyone.

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Review of
Esteem Home Care Stranraer
from William M (Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Esteem are a hard working company there carers are very helpful and friendly always willing to go the extra mile to help me I have been with the company for nearly a year now and have no complaints about the staff all great and always have a,smile on there faces

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Review of
Esteem Home Care Stranraer
from I H (Daughter of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

My relationship with Esteem Care over a period of time, has been extremely beneficial for the care of my mother, and also the ongoing relationship that I have with them. This has been achieved, not only with the hard work of the Esteem Care Team when attending to my mother but also in the Management

of the ever-changing situation in my mother's dementia journey. All individuals come together as a team and give excellent care to mum and support to me. Any issues which have cropped up, and there are always issues developing unexpectedly or otherwise with her dementia, this has been managed between the Esteem Management Team and myself and dealt with efficiently. With the help and support of Esteem Care, I am very confident everything will be handled professionally to my satisfaction, and to the level of care my mother requires.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your wonderful feedback. We're delighted to hear that our team's dedication has made a positive impact on your mother's care and your ongoing relationship with us. Your confidence in our service means the world to us. Best regards

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Review of
Esteem Home Care Carlisle
from C B (Daughter of Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience

Many staff have left, but the remainder had no interest in the caring profession. Despite raising our concerns nothing changed. So we left.
Induction and training didn’t appear to exist it’s all done on the cheap. Many more management concerns that I can’t put on here. Buyer be aware.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Carlisle

Thank you for sharing your concerns. As the new Registered Manager at Esteem Care, I've reviewed the care provided to your parents, which concluded before I assumed my position. I regret any dissatisfaction you experienced and sincerely apologize for the distress caused. I was made aware of your detailed email from December 2023 and am disappointed that earlier management did not address your concerns effectively. We have since introduced a new management team, with none of the previous members remaining. Under my direction, having successfully managed our Kendal branch since June 2022, we are identifying areas for improvement, including staff training and support. Our team is dedicated to rebuilding morale and ensuring that our care meets the high standards our clients and their families deserve. For further discussion or concerns, please feel free to contact me. Warm regards, Georgia

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Review of
Esteem Home Care Stranraer
from M T (Daughter of Client) published on 15 April 2024

Submitted via Website • Report

Overall Experience

The only thing I can say is nothing to say so far. The experience is negative. Far too many changes, not being notified of any changes and as only supposed to be two girls in one week as offered we have had 21 that I know about! This is in a 3 month period! This is certainly not what I accepted for

my Mother and I hope to get answers without excuses.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are sorry that you are unhappy with our service and are looking at ways to resolve this. Unfortunately, since the package of care commenced we had a full-time member of staff on that run sadly pass away and the other full-time staff member reduced their hours to part-time. We have successfully recruited for the full-time position but are still actively recruiting for the part-time back shift position and are having to rely on bank staff to cover this at the moment. We aim to provide continuity and sincerely apologise for any inconvenience this is causing. As well as actively recruiting we have had high levels of sickness among staff which has affected our service.

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Review of
Esteem Home Care Stranraer
from Gareth C (Son of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience

My mother died in October past, and was well attended to, by the company. It was only for a brief 8-month period, honestly cannot fault the people involved. Care package was implemented mum did not want it, or a hospital bed. A young lady who was the first carer at mum's home, my wife worked with her

previously and gave a glowing reference of her. Her carer arrived at the same time the bed was delivered, as did my wife to help ease the introduction of a carer for both mum and her carer. I was in the other room, but could still hear mum saying to the carer it's my way or the highway and thought to myself, welcome to my world. Mum's carer and all other carers became a big part of mum's last months, and she grew to accept, respect and love them all. When she was in hospital at the end, she requested for me to ask the carers to visit as part of the extended family, no greater appreciation could she give than that to them for all great care. This care company and all involved including management are first class.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We are deeply moved by your words and honoured to have been a part of your mother's care journey. Your feedback means the world to us, and we're grateful for the opportunity to provide support during such a significant time. Please know that we're here for you and your family whenever you need us. Thank you for trusting us with your mother's care.

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Review of
Esteem Home Care Stranraer
from Alexander M (Client) published on 8 February 2024

Submitted via Website • Report

Overall Experience

I feel this service is good staff are great I have benefited with the help I also get a chance to talk to people I can't thank you enough for all your help and support I really think a lot off other people would benefit from this service.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

Thank you for your kind words! We're delighted to hear that you've found our service helpful and supportive. It's our pleasure to assist you, and we appreciate your feedback. If you know anyone else who could benefit from our care, please spread the word. Thanks again!

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Review of
Esteem Home Care Stranraer
from Ann C (Wife of Client) published on 7 February 2024

Submitted via Website • Report

Overall Experience

Happy now with the new carers, very good and take the time to ensure that my husband has the proper care, no rushing in and out, they make sure that he is happy and very satisfied with the care he is receiving now and nothing is too much bother for them.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We're delighted to hear that your husband is receiving the excellent care and attention he deserves. Our carers are dedicated to ensuring his happiness and satisfaction, and they take the time needed to provide the best possible care. Your husband's well-being is our top priority, and we appreciate your positive feedback. If there's anything more we can do to enhance his care experience, please don't hesitate to reach out. Thank you for choosing Esteem Care.

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Review of
Esteem Home Care Stranraer
from Julie S (Client) published on 6 February 2024

Submitted via Website • Report

Overall Experience

Each individual carer has gone above and beyond to make me feel valued as an individual, providing positive reinforcement of my contribution to each visit and ensuring I am happy with each step they take. Communicating constantly what is going to happen, from chairs being moved to clothing being adjusted.

Because of my individual mobility issues and health problems a specific way of transferring, seat support and systems are used. The girls are quick to become aware of my requirements which makes the visits easier.
The reviews and follow-up has been carried out very well, ensuring I have been fully involved in the process and enabling an increase in hours to better suit my needs. The personal touch including a face-to-face visit when advising clients of the loss of a dear carer was definitely the correct way of notifying everyone, although obviously very difficult for the staff member involved.

Reply from Michelle Harvey, Registered Manager at Esteem Home Care Stranraer

We greatly appreciate your kind words and feedback. Our dedicated carers are committed to providing individualised care and ensuring your comfort and well-being during each visit. Communication and understanding are essential, and we're glad to hear that our team has been quick to adapt to your specific needs. We're here to support you every step of the way, and your involvement in the care process is important to us. Thank you for acknowledging our efforts, and if you have any further suggestions or needs, please don't hesitate to let us know.

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Review of
Esteem Home Care Kendal
from Janette L (Daughter of Client) published on 26 January 2024

Submitted via Website • Report

Overall Experience

When it became necessary for my mother to need a home care provider we didn't know where to start, it was very worrying. However I discovered Esteem Care on the internet and have never looked back. Esteem is a complete and caring service interlaced with carers local to the area allowing my mum to hear

local news, very important as she can't get out. If there any concerns regarding my mum they contact me. We receive a weekly rota and know that we can contact the office to discuss any issues that might arise. They have always ensured that great care is taken with hygiene and ensuring that the necessary PPE is worn correctly, especially during those dark days of Covid. They are very professional but also have a lot of fun. We are pleased with the service provided by Esteem and have complete confidence in the service provision.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We're thrilled to hear about your positive experience and confidence in us; your feedback is greatly appreciated. Thank you for choosing Esteem Care Kendal for your mother's care.

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Review of
Esteem Home Care Kendal
from Gill R (Daughter of Client) published on 26 January 2024

Submitted via Website • Report

Overall Experience

I am very pleased with the standard of care provided for my father. The staff are always on-time, efficient and very friendly and patient with him. The app is excellent and I also receive a phone call for any concerns that they have.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

Thank you so much for your lovely feedback! We're absolutely chuffed to hear you're pleased with the care your father's receiving. Delivering top-notch, punctual care is at the heart of what we do, and it's wonderful to know this has made a difference. Your kind words mean the world to us.

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Review of
Esteem Home Care Kendal
from Beverley M (Daughter of Client) published on 25 January 2024

Submitted via Website • Report

Overall Experience

My sister and I were in quite an anxious place when we realised that we must sort out care for Mum who had become quite unsafe following her husband's admission to hospital. The team were really professional and no stone remained unturned in seeking to provide the help our mum needed. There was no wait

for the care to commence and all carers showed Mum dedication and great care especially as Mum can be quite anxious too.
Once her husband came home they both needed care for a short time which Esteem provided very well. Mum now is the only one remaining in their care which both Mum and I are very happy with. Extremely professional would highly recommend.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We're delighted to have been able to provide the care your mum and family needed during such a challenging time. Your positive feedback and recommendation mean the world to us. We're committed to delivering professional and dedicated care, and knowing that you and your mum are happy with our services is truly rewarding. Thank you for choosing Esteem Care.

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Review of
Esteem Home Care Kendal
from K S (Stepdaughter of Client) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I have been using Esteem for a year now to help care for my stepmum who has Alzheimer’s, I don’t live close by and I also work so can’t see her every day, the staff at Esteem are kind and patient and inform us if there are any concerns.
I can see on the app who has been and how they have found my stepmum

each day which is invaluable and puts my mind at rest.
Nothing is too much trouble and knowing my stepmum is going to need more care as time goes on, I would have no hesitation in recommending them.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

We greatly appreciate your positive feedback! Knowing that Esteem Care has been a valuable support for your stepmum, even from afar, is truly heartwarming. Your trust and recommendation mean a lot to us as we continue to provide excellent care. Thank you for choosing Esteem Care.

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Review of
Esteem Home Care Kendal
from Helen W (Daughter of Client) published on 25 January 2024

Submitted via Website • Report

Overall Experience

Absolutely amazing care shown to my dad, and wonderful support to me, following my dad’s return from hospital. The carers and office staff have been incredible and I would have no hesitation to recommend Esteem.

Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Kendal

Thank you so much for your kind words! We're delighted to hear that your dad received exceptional care, and we're here to provide continued support whenever you need us. Your recommendation means a lot to us, and we're grateful for the opportunity to assist.

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Review of
Esteem Home Care Stranraer
from W M (Client) published on 15 January 2024

Submitted via Website • Report

Overall Experience

I started using Esteem last year when I came out of hospital, staff are very polite and helpful always on time great service would recommend to all my family and friends, the staff go out their way to help you, always there when I need someone to talk to.

Reply from Michelle, Agency Manager at Esteem Home Care Stranraer

Hello,
I wanted to personally extend my gratitude to you for taking the time to share your positive experience with Esteem Care. Your feedback means a lot to us.
Here at Stranraer, our team is wholeheartedly dedicated to delivering the finest care and support to our clients, and your kind words serve as a testament to our unwavering commitment to excellence. We take pride in our staff's politeness, helpfulness, and punctuality, and it's wonderful to hear that you've had such a great experience with us.
If there's anything else you need, or if you ever wish to share more feedback, please feel free to get in touch. We're here to assist you in any way we can.
Thank you once again for choosing Esteem Care. We eagerly anticipate the opportunity to continue providing you with the exceptional care and service that you rightly deserve. - Agency Manager

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Review of
Esteem Home Care Kendal
from Christine J (Daughter of Client) published on 23 February 2021

Submitted via Website • Report

Overall Experience

I was really worried re the thought of having to source carers to visit my 95-year-old father who had just been diagnosed with Alzheimer's/dementia. However, we have been so fortunate to find Cumbria View Carer Services and able to ensure my father stays in his own home. I live some distance away and

can only stay with him 2 days a week. As his condition deteriorated, I was becoming increasingly concerned re leaving him. However, I can now relax knowing that when I’m not with my father he is safely looked after by a very knowledgeable, professional and caring team. I can also see how my father is the days I am not with him by accessing the carers’ notes on the app they use to record their visits. From the care coordinator, the admin team to the carers themselves, they are all so friendly and each and every one of them goes above and beyond what would be expected of them. Carers are really proactive, always looking to see if anything else can be done to make life easier/safer for my father.

Reply from Sayani Sainudeen, C E O at Esteem Home Care Kendal

Thank you very much for your kind comments. The staff will be delighted to read this review.

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Review of
Esteem Home Care Kendal
from J D (Client) assisted by family/friend published on 26 September 2019

Submitted via Postal Card • Report

Overall Experience

Very efficient and friendly staff. Always on time. Happy to help.

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Review of
Esteem Home Care Kendal
from E R (Client) assisted by family/friend published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

Usually on time. Neat and tidy. Always pleasant. Make you feel safe. Helpful. Help where needed.

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Review of
Esteem Home Care Kendal
from C L (Daughter-in-law of Client) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience

Carers are always on time, conscientious, friendly and efficient. Always have time to speak to both my mother in law and me.

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Home Care Providers Owned by Y1 Capital Ltd

Y1 Capital Ltd Locations (6)

Y1 Capital Ltd Reviews (31)

Reviews Posted for members of Y1 Capital Ltd

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Carlisle

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Stranraer

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Stranraer

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Kendal

Esteem Home Care Kendal

Awards / Recognitions (0)

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