Home Care Providers Owned by Cera

  • Home Care Providers Owned by Cera

Cera Locations (51)

 

50 Home Care Providers owned by Cera

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Cera - Cheshire

Suite 2B, Breeden House, Edleston Road, Crewe CW2 7EA 

6.0 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Dudley

Haldon House, Brettell Lane, Brierley Hill DY5 3LQ 

1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Wiltshire

Carlton Business Centre, Carlton House, Maundrell Road, Calne, Calne SN11 9PU 

1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
CERA - East Lothian

9 Millwalk Business Park, Tantallon Road, North Berwick EH39 5NB 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Abercynon

Suite 4 and 7, Valleys Innovation Centre, Abercynon, Mountain Ash CF45 4SN 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Wirral (Premier Care)

40 Mill Lane, Wallasey CH44 5UB 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Stockport

Trinity House, Newby Road Industrial Estate, Newby Road, Hazel Grove, Stockport SK7 5DA 

  • Care Provided
  • Older Person Care
  • Dementia
Cera Bedford

Salamander House, 2-10 St Johns Street, Bedford MK42 0DH 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Crawshaw Courts

Dinas Lane, Huyton, Liverpool L36 2QX 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Manchester Extra Care (Premier Care)

Hibiscus Court, 16 Sedgeborough Road, Manchester M16 7HU 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Specialised Services (Premier Care)

8 Premier Street, Old Trafford, Manchester M16 9ND 

Cera - Care Operations (Scotland) Ltd

Suite 16 Arca Business Centre, Calder House, South Caldeen Road, Coatbridge ML5 4EG 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Trafford & Manchester (Premier Care)

Unit B, Suite A (First Floor), The Oaks Business Park, Crewe Road, Wythenshawe, Manchester M23 9HZ 

Cera - Norwich

108 Hellesdon Park Ind Estate, off Drayton Park Road, Norwich NR6 5DR 

1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Old Stratford

Unit 4, Furtho Court, Towester Road, Old Stratford, Milton Keynes MK19 6AN 

2.3 4 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Yorkshire South & West

Unit 5, Ashley Industrial Estate, Rawmarsh Road, Rotherham S60 1RU 

8.0 3 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Cera - King's Lynn

Friesian Way, Hardwick Narrows, King's Lynn PE30 4JQ 

  • Care Provided
  • Older Person Care
  • Dementia
Cera Care - Cardiff & The Vale

111 Oxford Street, Nantgarw, Cardiff CF15 7SU 

8.0 1 review
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Rotherham

Unit 5, Ashley Industrial Estate, Rawmarsh Road, Rotherham S60 1RU 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Lincolnshire

Mayfields, Broadfield Lane, Boston PE21 8GH 

7.3 3 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Plymouth

63 Haddington Road, Stoke, Plymouth PL2 1RW 

8.0 1 review
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
CERA - Perth, Kinross & Fife

47 C&D Algo Business Centre, Glenearn Road, Perth PH2 0NJ 

6 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - The Maples

The Maples, Ashfield Crescent, Liverpool L33 0YN 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Salford (Premier Care)

Premier House, Union Street, Pendlebury, Swinton, Manchester M27 4HL 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Peterborough

Unit 18, Telsa Court, Innovation Way, Lynch Wood, Peterborough PE2 6FL 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Lancashire

Zone 1, 168 Lord Street, Fleetwood, Fleetwood FY7 6SR 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Birmingham North

Suite 3, Sovereign House, 22 Gate Lane, Sutton Coldfield B73 5TT 

8.4 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Staffordshire and Stoke

Suite 1, Unit 28, Park Hall Business Village, Park Hall Road, Longton, Stoke-on-Trent ST3 5XA 

2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Rochdale (Premier Care)

1st Floor Suite 4, Bluepits Mill, Rochdale OL11 2YW 

1.1 5 reviews
  • Care Provided
  • Older Person Care
  • Dementia
CERA - Ellon

5 The Square, Ellon AB41 9JB 

1 review
  • Care Provided
  • Older Person Care
Cera Sheffield

Second Floor, Building 1, Hawke Street Business Park, Sheffield S9 2SU 

  • Care Provided
  • Older Person Care
Cera Suffolk

Suite 11&12, Epsilon House, Epsilon Terrace, West Road, Ipswich IP3 9FJ 

  • Care Provided
  • Dementia
CERA - Argyll & Bute

Unit 5 & 6, Oakfield Place, Sandbank, Dunoon PA23 8PA 

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
CERA - Midlothian

Units 40/11-15-16, Hardengreen Business Park, Dalhousie Road, Dalkeith EH22 3NU 

1.3 1 review
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Conwy (Premier Care)

28 Wynnstay Road, Colwyn Bay LL29 8NB 

7.3 8 reviews
  • Care Provided
  • Older Person Care
CERA - Clackmannanshire

Limetree House, North Castle Street, Alloa FK10 1EX 

  • Care Provided
  • Older Person Care
  • Dementia
CERA - Forth Valley

Lime Tree House, North Castle Street, Alloa FK10 1EX 

  • Care Provided
  • Older Person Care
CERA - Dumfries & Galloway

10/12 Arthur Street, Newton Stewart DG8 6DE 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Bolton (Premier Care)

134 Chorley New Road, Horwich, Bolton BL6 5QN 

  • Care Provided
  • Dementia
Cera - Blackburn (Premier Care)

Unit 12 Dalton Court, Blackburn Interchange, Commercial Road, Darwen BB3 0DG 

  • Care Provided
  • Older Person Care
Cera - Essex and Havering

10 New Century Road, Laindon, Basildon SS15 6AG 

8.5 7 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
CERA - East Kilbride

Units 5/6 Glenburn Court, College Milton, East Kilbride, Glasgow G74 5BA 

2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Kent

Saphir House, 5 Jubilee Way, Faversham ME13 8GD 

2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - Derbyshire

11 Market Place, Chapel en le Frith, High Peak SK23 0EN 

7.0 6 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Prescot

Floor 3, Central House, Norwich Way, Liverpool L32 8UY 

2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera Norfolk

Beacon Innovation Ctr, Camelot Rd, Beacon Park, Gorleston, Great Yarmouth NR31 7RA 

  • Care Provided
  • Older Person Care
  • Dementia
Cera - Bradford (Premier Care)

Unit 16, Park View Court, St Paul's Road, Shipley BD18 3SR 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
Cera - Halton (Premier Care)

Ashley House, Ashley West Way, Widnes WA8 7RD 

2 reviews
  • Care Provided
  • Dementia
CERA - Ayrshire

Skye House, 15 Skye Road, Prestwick KA9 2TA 

1.0 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Cera - South Tyneside

Jarrow Business Centre, Viking Industrial Park, Rolling Mill Road, Jarrow NE32 3DT 

Other Home Care Groups you may be interested in:
Alcedo Care Crewe, Crewe
Alcedo Care
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd

Cera Reviews (69)

Reviews Posted for members of Cera

Overall Experience

  • 10
  • 1
  • 1
  • 1
  • 7

Date Published

69
6
14
27
42
Review of

Cera - Cheshire

from Mark C (Brother of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call
to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera Care - Cardiff & The Vale

from E H (Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Cera Care - Cardiff & The Vale since they took over from another home care provider.
The comparison in the care since Cera took over is second to none.
I have carers 3 times a day, and if it wasn't for the care that I received from them, I would probably be in hospital.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Old Stratford

from David L (Husband of Client) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions
of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Derbyshire

from Claire R (Granddaughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others
did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.

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Management

Treated with Dignity

Value for Money

Review of

CERA - Midlothian

from E S (Daughter of Client) published on 16 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since commencement of CERA providing care to my mother with dementia their management has shown poor communication, lack of transparency leaving a family without any faith and trust. If you need to contact them in emergencies they don't respond which then requires family to escalate through their GP
and council. The local authority needs to review who they outsource the care to.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Plymouth

from Susan P (Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Cera Care for almost 2 years. In that time, I have found the carers caring, helpful, funny, friendly and diligent. They have never once told me no with anything I've ever asked them. Due to their diligent care, they saved my leg and for that I thank them. The office staff are
fantastic, whatever I ask of them they will do. I would give this company 10 out of 10. I would have no hesitation in recommending this caring business.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Conwy (Premier Care)

from G W (Daughter of Client) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management team and carer in the field for the help and support my mum has received and continues to receive. They are all very helpful and genuinely care about my mum, and make sure her needs are met and she is happy and content in her own home. Recently we lost my Dad, and the
team have supported not only my mum throughout this tough time but they have also made sure I am doing OK. The management team always responds to any messages I leave and they are accommodating when it comes to changing call time to support any appointments Mum may have. They are supportive and always keep me informed of any calls that are not going to be at the scheduled time. The team as a whole is fantastic, and I cannot thank them enough for the support they are giving to my mum and the peace of mind they are giving to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

CERA - Ayrshire

from Fiona W (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Old Stratford

from J B (Grandson of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them
to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Conwy (Premier Care)

from R B (Friend of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is disgusting that carers are leaving clients to wait and not sticking to times, then leaving before their time which clients are paying for. I'm a level 3 carer and in my time of being a carer I always got there on time or just before and always stayed the time I was supposed to be there. I would
definitely not have this company. I have many a time had to go and sort out everything because of being late or not turning up this is not acceptable.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Cheshire

from M H (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.
A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.

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Care / Support

Management

Treated with Dignity

Value for Money

Review of

Cera - Rochdale (Premier Care)

from S C (Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly, my review is for the past 4 months, I can only choose one!.
I did not choose Cera care, my social worker did. This review is true, kept short as 1000 letters isn't much.
Since Cera care came to "care" for me as a physically and mentally disabled man aged 52.
On a daily basis I have;
Missed
meds, missed meals, missed prescribed build-up shakes, had my rubbish piled up outside my back door, now I cannot exit in case of an emergency. Twice my freezer has been unplugged even with a freezer do not unplug written in black marker on the plug.
My social worker has asked about the rubbish to be told that I am supposed to have done the rubbish pile!? I cannot, I am on crutches.
I have made complaints by email, no response to any.
I've asked carers to ask for someone to call me, but nobody has called me.
But I have had a large bill!. I shall be contesting at the small claims court; to claim damages for the rubbish to be cleared and pest control to come to get rid of the rats. It is disgusting. Yuk

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Treated with Dignity

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Review of

Cera - Essex and Havering

from Ann M (Wife of Client) published on 3 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has male carers (sometimes ladies will arrive) come in twice a day to get him up, washed, and dressed in the morning, and to get him ready for bed early evenings, he doesn't go to bed until much later. The carers are always friendly, helpful and between my husband and them, they always have
a laugh. They are all very professional in their approach and with what they do, and are patient with my husband. I cannot fault these carers for what they do.
The timekeeping is usually good. They know that he goes to a day center three days a week, and on those days, arrive early to get him ready. There have been times when they have arrived late for a visit, this can be because of an incident with a previous client that has delayed them. These are a rarity and not common. They always apologize for the late running of the call, and we understand that sometimes things happen that are out of their control. All in all, we both are satisfied with the service we receive from Cera.

Reply from Amanda Price, Deputy Regional Director - Region 5 at Cera - Essex and Havering

Thanks for your lovely feedback. I'm so glad that you and your husband are happy with the service that the Cera Essex and Havering team delivers to you. Thank you for being understanding that from time to time our carers do have to deal with emergencies or wait for paramedics, etc. I'm glad that your husband enjoys his time with the carers and that he has built up a positive rapport with them. I trust that we will continue to deliver the same great standard of service to you and your husband for many more years!


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Review of

Cera - Conwy (Premier Care)

from Susan D (Client) published on 2 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Could I just tell you that my carer is first-class and I feel very privileged to have her help. She is professional, polite, friendly, capable and knowledgeable about health and care issues. She is very cheerful and well-presented too. All the carers I have experienced with Premier Care have been lovely.

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Management

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Value for Money

Review of

Cera - Rochdale (Premier Care)

from Julie R (Daughter of Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

No care provided to my dad at all. Carers go in then leave within minutes. The carer this evening sat in his car, went into Dad for two minutes then sat back in his car smoking a cigarette. A neighbour has gone in to give my dad a drink and some food. This neglect happens on every visit if there is
a visit. My dad is neglected by the so called carers on a daily basis. This company is a disgrace. If I could rate below 1 star I would give zero.

Reply from Cera Care, Cera Care Support at Cera - Rochdale (Premier Care)

Dear Julie, we are sorry to see that you have concerns over the quality of care given. This is of great concern to us and we are investigating fully internally, your complaint has been escalated to regional management, if you have any further information to assist us in this investigation or wish to discuss further, please contact us via hello@ceracare.co.uk


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Review of

Cera - Essex and Havering

from Susan B (Daughter of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cera had provided Dad with increasing levels of home care for about eighteen months until he recently had to move to a permanent care home. In all this time he received daily support from the team, providing personal care and social interaction. The ladies who provided his care were kind, understanding
and supportive. Dad’s care needs became increasingly demanding yet the carers could always be relied upon to go the extra mile. I have nothing but high praise for all the careers who assisted Dad as his health faded and the management team who provided sympathetic support and assistance.

Reply from Amanda Price, Deputy Regional Director at Cera - Essex and Havering

Thank you for your lovely review Susan. We hope Dad continues to get amazing care in his new home. I will ensure that your positive comments and praise are passed to the branch team and care team in Basildon. It has been an absolute pleasure to have been able to support your dad.


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Review of

Cera - Lincolnshire

from Rob C (Son of Client) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cera care team helped my mum out with at-home palliative care visits during the last weeks of her life. We had a number of different carers during the 4 times a day visits and without exception, they were all fantastic. Their interactions with my mum were always handled positively/in an uplifting
way and this was coupled with clear and sensitive communication with myself and other family members - the team really helped our entire family through this difficult time right up to my mum's passing and we looked forward to their visits. I truly cannot recommend them enough - they were absolutely great. Thank you!

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Review of

Cera - Lincolnshire

from A C (Daughter of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cera provided an extremely high level of support for my mother during her illness. All of the care staff were kind and approachable and went above and beyond our expectations. We cannot thank them all enough for the compassionate care they provided.

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Review of

Cera - Birmingham North

from S C (Daughter of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team, really kind and fun to have around and speak with thought and passionate about people's feelings. Each person has a great way of speaking and taking their time, very patient and very calm definitely take their jobs seriously.

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Review of

Cera - Birmingham North

from Graham B (Son of Client) published on 24 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, reliable and caring and very attentive care has been given to my mother over numerous years. Always on hand when I have reached out for advice. The care given to my mother I couldn't have asked for more. The carers that come to see Mother have been very patient and care given has been
second to none... couldn't thank the team enough, we wouldn't know how to cope without them. Five star service has been given to my mother over the years.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera

How many Agencies does Cera own?

Cera own 51 Agencies.

Which Cera Agencies have the highest review score?

Cera - Essex and Havering, Cera - Birmingham North & Cera - Yorkshire South & West have the highest review score.
Cera in Bedfordshire Cera in Cambridgeshire Cera in Cheshire Cera in Cumbria Cera in Derbyshire Cera in Devon Cera in Essex Cera in Greater Manchester Cera in Kent Cera in Lancashire Cera in Lincolnshire Cera in Merseyside Cera in Norfolk Cera in Northamptonshire Cera in South Yorkshire Cera in Staffordshire Cera in Suffolk Cera in Tyne & Wear Cera in West Midlands Cera in West Yorkshire Cera in Wiltshire Cera in Aberdeenshire Cera in Argyll & Bute Cera in Ayrshire Cera in Clackmannanshire Cera in Dumfries & Galloway Cera in East Lothian Cera in Lanarkshire Cera in Midlothian Cera in Perth & Kinross Cera in Conwy Cera in Rhondda, Cynon, Taff

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera to verify any information. View our terms and conditions. Cera has a Basic Service – more info.