Cera | 51 Home Care Providers

Review of
Cera - Cheshire
from Mark C (Brother of Client) published on 13 March 2025

Submitted via Website • Report

Overall Experience

I wouldn't recommend this company one bit. They have left my sister in a mess, And left her in faeces and urine as unable to walk as is bed bound. Now in hospital being treated for neglect and could be more stuff yet after more medical investigations. We have video and photo evidence. And when we call

to discuss the issues they were rude and thought it was funny. They deserve 0 stars in all aspects.

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Review of
Cera Care - Cardiff & The Vale
from E H (Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I have been with Cera Care - Cardiff & The Vale since they took over from another home care provider.
The comparison in the care since Cera took over is second to none.
I have carers 3 times a day, and if it wasn't for the care that I received from them, I would probably be in hospital.

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Review of
Cera - Old Stratford
from David L (Husband of Client) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions

of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management

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Review of
Cera - Derbyshire
from Claire R (Granddaughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others

did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level.
Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.

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Review of
CERA - Midlothian
from E S (Daughter of Client) published on 16 December 2024

Submitted via Website • Report

Overall Experience

Since commencement of CERA providing care to my mother with dementia their management has shown poor communication, lack of transparency leaving a family without any faith and trust. If you need to contact them in emergencies they don't respond which then requires family to escalate through their GP

and council. The local authority needs to review who they outsource the care to.

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Review of
Cera - Plymouth
from Susan P (Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience

I have been a client of Cera Care for almost 2 years. In that time, I have found the carers caring, helpful, funny, friendly and diligent. They have never once told me no with anything I've ever asked them. Due to their diligent care, they saved my leg and for that I thank them. The office staff are

fantastic, whatever I ask of them they will do. I would give this company 10 out of 10. I would have no hesitation in recommending this caring business.

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Review of
Cera - Conwy (Premier Care)
from G W (Daughter of Client) published on 11 September 2024

Submitted via Website • Report

Overall Experience

I cannot praise the management team and carer in the field for the help and support my mum has received and continues to receive. They are all very helpful and genuinely care about my mum, and make sure her needs are met and she is happy and content in her own home. Recently we lost my Dad, and the

team have supported not only my mum throughout this tough time but they have also made sure I am doing OK. The management team always responds to any messages I leave and they are accommodating when it comes to changing call time to support any appointments Mum may have. They are supportive and always keep me informed of any calls that are not going to be at the scheduled time. The team as a whole is fantastic, and I cannot thank them enough for the support they are giving to my mum and the peace of mind they are giving to me.

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Review of
CERA - Ayrshire
from Fiona W (Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Dreadful, I get one minute instead of 30 per visit. I have to employ a cleaner to clean up after them, and they shout at me a lot. There is no care plan in this house, they stand and chat in my kitchen. In one week I have had 65 different people in my house.

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Review of
Cera - Old Stratford
from J B (Grandson of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them

to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.

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Review of
Cera - Conwy (Premier Care)
from R B (Friend of Client) published on 29 July 2024

Submitted via Website • Report

Overall Experience

This is disgusting that carers are leaving clients to wait and not sticking to times, then leaving before their time which clients are paying for. I'm a level 3 carer and in my time of being a carer I always got there on time or just before and always stayed the time I was supposed to be there. I would

definitely not have this company. I have many a time had to go and sort out everything because of being late or not turning up this is not acceptable.

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Review of
Cera - Cheshire
from M H (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

My Angels in Uniforms.
The carers are outstanding, they are kind, caring, sensitive, and reliable. They are expert problem solvers when dealing with challenging behaviour due to dementia. The app is superb providing excellent communication and particularly being able to identify any health risks.

A quality service by a company that operates with integrity. Highly recommend them as they have taken away all of my worries, I have every confidence in my angels as I refer to the carers.

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Review of
Cera - Rochdale (Premier Care)
from S C (Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Firstly, my review is for the past 4 months, I can only choose one!.
I did not choose Cera care, my social worker did. This review is true, kept short as 1000 letters isn't much.
Since Cera care came to "care" for me as a physically and mentally disabled man aged 52.
On a daily basis I have;
Missed

meds, missed meals, missed prescribed build-up shakes, had my rubbish piled up outside my back door, now I cannot exit in case of an emergency. Twice my freezer has been unplugged even with a freezer do not unplug written in black marker on the plug.
My social worker has asked about the rubbish to be told that I am supposed to have done the rubbish pile!? I cannot, I am on crutches.
I have made complaints by email, no response to any.
I've asked carers to ask for someone to call me, but nobody has called me.
But I have had a large bill!. I shall be contesting at the small claims court; to claim damages for the rubbish to be cleared and pest control to come to get rid of the rats. It is disgusting. Yuk

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Review of
Cera - Essex and Havering
from Ann M (Wife of Client) published on 3 April 2024

Submitted via Website • Report

Overall Experience

My husband has male carers (sometimes ladies will arrive) come in twice a day to get him up, washed, and dressed in the morning, and to get him ready for bed early evenings, he doesn't go to bed until much later. The carers are always friendly, helpful and between my husband and them, they always have

a laugh. They are all very professional in their approach and with what they do, and are patient with my husband. I cannot fault these carers for what they do.
The timekeeping is usually good. They know that he goes to a day center three days a week, and on those days, arrive early to get him ready. There have been times when they have arrived late for a visit, this can be because of an incident with a previous client that has delayed them. These are a rarity and not common. They always apologize for the late running of the call, and we understand that sometimes things happen that are out of their control. All in all, we both are satisfied with the service we receive from Cera.

Reply from Amanda Price, Deputy Regional Director - Region 5 at Cera - Essex and Havering

Thanks for your lovely feedback. I'm so glad that you and your husband are happy with the service that the Cera Essex and Havering team delivers to you. Thank you for being understanding that from time to time our carers do have to deal with emergencies or wait for paramedics, etc. I'm glad that your husband enjoys his time with the carers and that he has built up a positive rapport with them. I trust that we will continue to deliver the same great standard of service to you and your husband for many more years!

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Review of
Cera - Conwy (Premier Care)
from Susan D (Client) published on 2 April 2024

Submitted via Website • Report

Overall Experience

Could I just tell you that my carer is first-class and I feel very privileged to have her help. She is professional, polite, friendly, capable and knowledgeable about health and care issues. She is very cheerful and well-presented too. All the carers I have experienced with Premier Care have been lovely.

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Review of
Cera - Rochdale (Premier Care)
from Julie R (Daughter of Client) published on 18 March 2024

Submitted via Website • Report

Overall Experience

No care provided to my dad at all. Carers go in then leave within minutes. The carer this evening sat in his car, went into Dad for two minutes then sat back in his car smoking a cigarette. A neighbour has gone in to give my dad a drink and some food. This neglect happens on every visit if there is

a visit. My dad is neglected by the so called carers on a daily basis. This company is a disgrace. If I could rate below 1 star I would give zero.

Reply from Cera Care, Cera Care Support at Cera - Rochdale (Premier Care)

Dear Julie, we are sorry to see that you have concerns over the quality of care given. This is of great concern to us and we are investigating fully internally, your complaint has been escalated to regional management, if you have any further information to assist us in this investigation or wish to discuss further, please contact us via hello@ceracare.co.uk

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Review of
Cera - Essex and Havering
from Susan B (Daughter of Client) published on 12 February 2024

Submitted via Website • Report

Overall Experience

Cera had provided Dad with increasing levels of home care for about eighteen months until he recently had to move to a permanent care home. In all this time he received daily support from the team, providing personal care and social interaction. The ladies who provided his care were kind, understanding

and supportive. Dad’s care needs became increasingly demanding yet the carers could always be relied upon to go the extra mile. I have nothing but high praise for all the careers who assisted Dad as his health faded and the management team who provided sympathetic support and assistance.

Reply from Amanda Price, Deputy Regional Director at Cera - Essex and Havering

Thank you for your lovely review Susan. We hope Dad continues to get amazing care in his new home. I will ensure that your positive comments and praise are passed to the branch team and care team in Basildon. It has been an absolute pleasure to have been able to support your dad.

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Review of
Cera - Lincolnshire
from Rob C (Son of Client) published on 7 December 2023

Submitted via Website • Report

Overall Experience

The Cera care team helped my mum out with at-home palliative care visits during the last weeks of her life. We had a number of different carers during the 4 times a day visits and without exception, they were all fantastic. Their interactions with my mum were always handled positively/in an uplifting

way and this was coupled with clear and sensitive communication with myself and other family members - the team really helped our entire family through this difficult time right up to my mum's passing and we looked forward to their visits. I truly cannot recommend them enough - they were absolutely great. Thank you!

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Review of
Cera - Lincolnshire
from A C (Daughter of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Cera provided an extremely high level of support for my mother during her illness. All of the care staff were kind and approachable and went above and beyond our expectations. We cannot thank them all enough for the compassionate care they provided.

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Review of
Cera - Birmingham North
from S C (Daughter of Client) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Amazing team, really kind and fun to have around and speak with thought and passionate about people's feelings. Each person has a great way of speaking and taking their time, very patient and very calm definitely take their jobs seriously.

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Review of
Cera - Birmingham North
from Graham B (Son of Client) published on 24 October 2023

Submitted via Website • Report

Overall Experience

Professional, reliable and caring and very attentive care has been given to my mother over numerous years. Always on hand when I have reached out for advice. The care given to my mother I couldn't have asked for more. The carers that come to see Mother have been very patient and care given has been

second to none... couldn't thank the team enough, we wouldn't know how to cope without them. Five star service has been given to my mother over the years.

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Home Care Providers Owned by Cera

Cera Locations (51)

Cera Reviews (69)

Reviews Posted for members of Cera

Cera - Cheshire

Cera Care - Cardiff & The Vale

Cera - Old Stratford

Cera - Derbyshire

CERA - Midlothian

Cera - Plymouth

Cera - Conwy (Premier Care)

CERA - Ayrshire

Cera - Old Stratford

Cera - Conwy (Premier Care)

Cera - Cheshire

Cera - Rochdale (Premier Care)

Cera - Essex and Havering

Cera - Conwy (Premier Care)

Cera - Rochdale (Premier Care)

Cera - Essex and Havering

Cera - Lincolnshire

Cera - Lincolnshire

Cera - Birmingham North

Cera - Birmingham North

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