Home Care Providers Owned by Care Matters Homecare

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Care Matters Homecare
Care Matters Homecare provides flexible and responsive home care across two branches based in Darlington and Stockton.

They are always available to contact when needed and offer a wide range of care services to the standards they would want for their loved ones.

Services include everything from personal care and housekeeping to complex and specialist care, such as palliative care and home reablement.

Care Matters Homecare Locations (2)

 

2 Home Care Providers owned by Care Matters Homecare

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Care Matters Homecare (Darlington)

3 Pioneer Court, Morton Palms Business Park, Darlington DL1 4WD 

9.8 15 reviews
"My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy,…"   Read all 15 reviews

Care Matters emerged from first-hand experiences with disappointing care standards for their own loved ones. Driven by a determination to make a positive impact, they established a local business specialising in home care services throughout the North… Read more about Care Matters Homecare (Darlington)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Care Matters Homecare (Stockton)

Unit 11, Halegrove Court, Cygnet Drive, Stockton-on-Tees TS18 3DB 

9.0 8 reviews
"Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would…"   Read all 8 reviews

Care Matters Stockton specialises in providing high quality care-at-home services across the borough of Stockton and surrounding areas. The inception of this business was spurred by the owners' first-hand encounters with subpar care standards for… Read more about Care Matters Homecare (Stockton)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Care Matters Homecare Reviews (23)

9.4
Care Matters Homecare has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care Matters Homecare must have a Review Score.

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Review of

Care Matters Homecare (Darlington)

from R B (Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has January
20255 the same would apply for the previous twelve months. Very pleased.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service, we're delighted that you are very pleased with the service you receive. We agree that our care staff are fantastic and we will pass on your kind words to those who support you. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from H T (Daughter of Client) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Nice people who are very pleasant." - A quote from my mum.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete the review, it is greatly appreciated and we're delighted that your mum has had a good experience with our service.


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Review of

Care Matters Homecare (Darlington)

from L H (Grandson of Client) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Care Matters Homecare to look after the care needs of our grandmother. She had spent a period of time in hospital and needed help and assistance in her home to live as independent as possible. The staff were extremely supportive and understanding of her care needs and formed an excellent bond
with her.
Highly recommend.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

It was an absolute pleasure to support your grandmother and your kind words will be shared with our fantastic care staff. We wish you and your family all the best and thank you for your feedback.


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Review of

Care Matters Homecare (Stockton)

from James D (Grandson of Client) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would definitely recommend to your relatives as they will get well looked after. Thank you.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your review and kind words. It was a pleasure to care for your grandma.


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Review of

Care Matters Homecare (Stockton)

from Jodie P (Granddaughter of Client) published on 5 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Matters Homecare provided excellent care for my nan. The carers were reliable, friendly and professional. There was a core team who my nan loved and it was reassuring know the same carers where attending her calls. For the many months, they made her life at home less lonely and allowed her to remain
where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your kind comments. It has been our greatest pleasure to care for your nan. Our team are fantastic and will be delighted to hear what a difference they made to your nan and the wider family.


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Review of

Care Matters Homecare (Stockton)

from Rachel B (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The management of this company is horrific. My mother has PSP which affects her swallowing. My mum is unable to brush her own teeth. My Father asked a carer if they had brushed her teeth. They responded no we've been told too as another carer has recorded that she went blue and choked. This information
was not passed on to any family member.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

We are sorry that you and your family have had a negative experience with our company recently. Having cared for your mum for many months we are keen to fully understand what has gone wrong in recent weeks and as such are in the process of completing an internal investigation, once this is complete we will respond to you with our findings accordingly.


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Review of

Care Matters Homecare (Darlington)

from P B (Daughter of Client) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the bins;
putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review on our service, it is greatly appreciated. Your kind words will be shared with the care team.


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Review of

Care Matters Homecare (Stockton)

from Tracy C (Daughter of Client) published on 13 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel very very lucky to have been able to get my dad a place in Meadowfield House.
Whenever I visit the Care Matters staff are always very cheerful and nothing is too much trouble, they are always smiling and Dad is delighted with the service and care they are giving him.
And I believe
this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for your kind words, your positive feedback will be shared with the team who will be delighted to hear how well-supported your Dad feels. Thanks again.


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Review of

Care Matters Homecare (Stockton)

from K A (Client) assisted by family/friend published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Matters has been my care provider for some years. I have a very good relationship with my carers they treat me with respect and are always willing to help out and support me when needed, even at short notice.
Highly recommend.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thank you for taking the time to complete a review of our service. It's good to hear that you feel supported by your care staff. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from C R (Client) assisted by family/friend published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from the word go.
Carers are kind and polite and do everything I need them to do.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete a review. Your positive feedback will be shared with the team.


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Review of

Care Matters Homecare (Darlington)

from J S (Wife of Client) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service it's greatly appreciated. We're delighted that you chose Care Matters and are happy with our service and look forward to sharing your feedback with the team. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from Pamela G (Wife of Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely recommend
Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Dear Pamela, many thanks for your feedback. Anyone needing the services of a care company for the first time is understandably going to feel anxious and concerned, I am so glad our team were able to allay those concerns quickly and provide the right support for your husband. Your positive feedback will be shared with the team. Thanks again!


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Review of

Care Matters Homecare (Stockton)

from Susan P (Daughter of Client) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, respectful. We have no concerns. Meadowfield has a lovely, warm atmosphere. My mother is very happy.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Thanks Susan for your positive feedback. It is great to hear that your mum is happy with the service provided, we'll ensure that this is shared with the team.


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Review of

Care Matters Homecare (Stockton)

from Kenneth T (Client) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the carers are great, they do anything I ask them to. I don't think I could do without them now. Nothing is too much for them to do.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Many thanks for taking the time to complete a review of our service. Our staff pride themselves on doing a good job and it's great to hear what a difference they make.


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Review of

Care Matters Homecare (Darlington)

from J S (Daughter of Client) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review of our service. We are glad that your father is happy with the service he receives; the positive feedback is greatly appreciated and will be shared with the team.


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Review of

Care Matters Homecare (Darlington)

from Maureen S (Partner of Client) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Hi Maureen, thank you for taking the time to complete a review of our service. Communication is key to any successful partnership and it is great to hear that you feel listened to by the team who support your partner. Thanks again.


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Review of

Care Matters Homecare (Stockton)

from Glen W (Client) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since April 2023 the carers have been professional, knowledgable and highly capable throughout. My experience has also been extremely positive. They are friendly and I have the same regular carers. My meals have always been prepared the same, despite their varied levels of experience and ages. Even
the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)

Many thanks for taking the time to complete a review. We appreciate the positive feedback highlighting the quality of service provided. Thanks again.


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Review of

Care Matters Homecare (Darlington)

from Steven L (Client) assisted by family/friend published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review, it's greatly appreciated.


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Review of

Care Matters Homecare (Darlington)

from Sheila B (Wife of Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been kind, pleasant and patient.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service.


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Review of

Care Matters Homecare (Darlington)

from C W (Client) published on 5 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review and we will pass your kind words on to the whole team.


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Awards / Recognitions (0)

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Frequently Asked Questions about Care Matters Homecare

How many Agencies does Care Matters Homecare own?

Care Matters Homecare own 2 Agencies.

Which Care Matters Homecare Agencies have the highest review score?

Care Matters Homecare (Darlington) & Care Matters Homecare (Stockton) have the highest review score.
Care Matters Homecare in Cleveland & Teesside Care Matters Homecare in Durham

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Matters Homecare to verify any information. View our terms and conditions. Care Matters Homecare has an Enhanced Service – more info.