Home Care Providers Owned by Fuchsia Home Care Services

Reply from Hollie Greig, Marketing Manager at Fuchsia Homecare Colchester

Thank you very much for your kind words. We will be sure to pass the information over to your care team.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words! It really means a lot to us to hear that you and your mum have felt respected and supported every step of the way. Were so glad she feels comfortable with her carers and that they have made a positive difference.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your lovely review! It really means a lot to hear such positive feedback. We completely understand that timing can sometimes be tricky, and we're always working hard to improve in that area. Your kind words about our carers and the work they do are truly appreciated-they put so much heart into supporting each customer, and it's wonderful to see that recognised. Thank you again for your support and for taking the time to share your thoughts-it really does make a difference to us!

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for taking the time to share your feedback. We're pleased to hear that you feel our carers are reliable and consistent, and that the service is generally good. We truly appreciate your input regarding the language barrier and the timing of visits. We also recognise the importance of continuity and familiarity with carers, and we will be passing your feedback on to our manager to ensure these points are considered moving forward. Your comments help us to improve, and we value your input. If there is anything else you'd like to discuss or any further suggestions you have, please don't hesitate to get in touch.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

We are delighted to hear that your experience with Fuchsia Homecare has been brilliant and that our staff have been able to provide the caring and helpful support your dad needs. It's heart warming to know that our support has eased your worries, especially in the mornings. We're so glad you can now spend quality time with your dad as his children rather than as his carers. Your feedback means the world to us, thank you.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your kind words. We are so glad to hear that you're happy with our carers and that they've been such a positive presence for you and your family. It's touching to know that our team feels like family to you and has provided comfort during a tough time. Our aim is to help our customers stay in their own homes with the support they need, and we're so glad we've been able to do that for you. Your feedback about our carers' kindness and trustworthiness means the world to us, and we'll be sure to share your appreciation with the whole team. Thanks again for sharing your experience with us.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for sharing your experience. We're pleased our carers could support your mum during a difficult time. It's wonderful to hear they stayed late to ensure she was comfortable. Your recommendation is very much appreciated, and we're proud to be your choice for care. Your feedback makes us proud of our team and the care we provide, thank you.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you so much for your heartwarming review! We're overjoyed to hear that your mum is receiving such excellent care. Our team is dedicated to treating every client with the highest respect and dignity. It's wonderful to know they also take the time to connect and build strong relationships with you and your family, including your grandchildren and grand-dog. We are honoured to be seen as part of your family and will continue to provide the best care possible.

Reply from Adam Marzec, Registered Manager at Fuchsia Homecare Norwich

Thank you so much, for your incredibly kind words. Your feedback means the world to us, and we're truly touched by your appreciation. It's our privilege to support you and your family, and knowing that we've built a trusting relationship with you all is exactly why we do what we do. Our team is dedicated to providing the best care possible, and your kind recognition motivates us to keep going. We're so grateful to be a part of your lives and to have your trust. Thank you again for your lovely message, it really made our day!

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you for your kind words. We are delighted to hear that your mother has been receiving respectful and friendly care from our team. We appreciate your feedback about the timing of the visits and will pass this on to our management team.

Reply from Gabriella Sneider, admin at Fuchsia Homecare Ipswich

Thank you so much for your lovely feedback. We're so happy to hear that you and your sisters are happy with the care your mother is receiving. Our carers always strive to provide the best support and ensure your mother's comfort. It means a lot to us to know their efforts are appreciated. We will certainly share your kind words with the team.

Reply from Wynabelle Ausan, Operations Manager at Fuchsia Homecare Gorleston

Thank you for your review. We're happy to hear that you find our carers empathetic and caring. We understand your frustration about the visit times and the related payments. Our policy requires payment for the full half-hour if the carers are with you for at least 16 minutes. However, we recognise that some visits may have been shorter than 15 minutes, and we apologise for any inconvenience this has caused. We are committed to resolving this issue and ensuring you get the full value of our service. I will follow up with you separately to address your concerns and reach a resolution. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.