Highgate Home Care

Review of
Highgate Home Care
from S M (Son of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

Having experience arranging care with two care providers. The Burlington Homecare is far the better, a member of staff in the office has been especially helpful. Very happy with the service provided, the carers are caring (I appreciate that sounds obvious) but I mean it in the sense of being warm-hearted

and efficient, communication is very good. Overall, wouldn't hesitate to recommend.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thanks so much for the excellent feedback. We feel privileged to care for your loved one. I will share this with our amazing team!

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Review of
Highgate Home Care
from S A (Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience

I'm very happy with this home care provider. They listen to what you say and pay attention to detail. So far all the carers I've had have been good. Very friendly and helpful and the staff in the office are the same. Can't fault their work.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feed back is important to us. I will share your comments with the teams.

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Review of
Highgate Home Care
from C W (Son of Client) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

At a difficult time in life, my mother was a little on edge in commencing this contact program. However, from the initial meeting to the visits that followed, the management and staff were always friendly and treated her with warmth and dignity, which is all we can ask for. Thank you.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your kind words. Your feedback is important to us. I will share your positive comments with the teams.

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Review of
Highgate Home Care
from Paul B (Son of Client) published on 18 October 2023

Submitted via Website • Report

Overall Experience

We had a family crisis. I am the Son of the service user, and I live overseas. I spoke directly to the office manager covering my mother's area in Willerby. Seriously, he went above and beyond to find a solution for my mother and to reduce my stress. The plan has since gone like clockwork, and my mother

is happy, and I am happy - so thank you.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your positive comments. Your feedback is very important to us, and I will share it with the Care Manager that you mentioned. It is comforting to know that things are going well and that you are both happy with the care and support we are providing. I will also share your comments with the carer team.
Thank you.

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Review of
Highgate Home Care
from Andrew S (Client) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

The carers are very good with me as I've got cerebral palsy. They understand all my needs and and understanding in general. They are on time if not I get notified.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your comments, your feedback is valuable to us. I will share with the Care Team.

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Review of
Highgate Home Care
from Hilary M (Wife of Client) published on 5 September 2023

Submitted via Website • Report

Overall Experience

Since starting to use the company in mid-July 2023, we have been very impressed with the standard of care provided. Both myself and my husband have found the care team to be very careful and thorough in all the tasks that are required. Without exception, they are also polite and cheerful, and that helps

us to feel comfortable with them.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your lovely feedback. Your comments are important to us, and I will share them with the team.

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Review of
Highgate Home Care
from R F (Son of Client) published on 30 December 2022

Submitted via Postal Card • Report

Overall Experience

Reliable service that is necessary to keep my dad living in his own home. The team contact me if they have any concerns, such as medication issues. A recent difficult situation relating to a personality clash between a carer and my dad, was managed very professionally by the local manager.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

Thank you for your valued comments. Your feedback is important to us and I will share it with our teams.

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Review of
Highgate Home Care
from Nigel M (Son of Client) published on 6 December 2022

Submitted via Website • Report

Overall Experience

The staff at Burlington Homecare, have been looking after my father at home, since he suffered a stroke in February and came home in May. The level of care has been excellent. They are always cheerful and look after Dad's needs, professionally and efficiently.

Reply from Yvette Britton, Registered Manager at Highgate Home Care

We are really pleased to hear that you are happy with everything. We will pass your lovely comments on to our teams.

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Review of
Highgate Home Care
from Stephen S (Husband of Client) published on 3 February 2022

Submitted via Website • Report

Overall Experience

My wife was provided with a care package in April 2019 which required 4 x 2 carer visits per day, 7 days per week. Up until this time I had struggled to cope with her declining mobility. Although this took a lot of physical effort away from me we had no settled carers, ie. 18 different carers in a 21

day period. Occasionally some carers were not up to it but this was always resolved to my satisfaction when raising the issue. In September of the same year, we settled down with 4 regular carers who were excellent. They were very empathetic and always showed kindness and understanding despite having to deal with my wife’s difficult issues and total lack of mobility. Quite frankly without their support and commitment to their work, I would have not been able to cope. My wife has sadly just passed away and I will miss the daily interaction with the carers. What I will also say is that they deserve better terms and conditions particularly remuneration. People are a company’s greatest asset.

Reply from Tim Brigham, Regional Manager at Highgate Home Care

We're very glad that the support we gave made life a little easier for all concerned, I will pass on your comments to the terrific team that were involved and thank you for your very positive comments.

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Review of
Highgate Home Care
from J W (Client) published on 28 September 2021

Submitted via Postal Card • Report

Overall Experience

I am more than happy with the service I receive except for the behaviour of one carer, who says I can do it if I try when I know that I can't. She hardly does anything, just stands watching.
The changes of times when the carers come and I get no information on this. Changes of carers with no prior

notice.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for this response, we are aware of the issues surrounding one particular member of staff and are resolving this within our framework.

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Review of
Highgate Home Care
from F B (Husband of Client) published on 28 September 2021

Submitted via Postal Card • Report

Overall Experience

Good service by a team of lovely ladies, as well as looking after my wife they made me feel better in a horrible situation.

Reply from Tim Brigham, Registered Manager at Highgate Home Care

Thank you for a very positive review, we will ensure all staff are notified and congratulated.

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Review of
Highgate Home Care
from E S (Client) published on 28 September 2021

Submitted via Postal Card • Report

Overall Experience

Burlington ladies have looked after me with care and kindness. I am very fortunate to be helped so very well.

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Review of
Highgate Home Care
from L W (Husband of Client) published on 31 August 2021

Submitted via Postal Card • Report

Overall Experience

The staff are very good. Support from management not so good.

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Review of
Highgate Home Care
from A A (Wife of Client) published on 19 August 2021

Submitted via Postal Card • Report

Overall Experience

Good at talking and motivating the client. Shows a good sense of humour. Give you confidence in their abilities. Time keep is generally good.

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Review of
Highgate Home Care
from P M (Partner of Client) published on 16 July 2021

Submitted via Postal Card • Report

Overall Experience

Great service all the time. We have no issues.

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Review of
Highgate Home Care
from H G (Daughter of Client) published on 16 July 2021

Submitted via Postal Card • Report

Overall Experience

The Burlington care team are always friendly, caring and punctual. They have been looking after my mum and also my dad when he was here for over 2 years they have always been extremely helpful and have treated my p[parents really well, always asking if anything else is needed before leaving and respecting

their wishes. All in all a lovely team.

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Review of
Highgate Home Care
from M H (Niece of Client) published on 7 October 2019

Submitted via Postal Card • Report

Overall Experience

My Aunty finds the carers very helpful and knows that she can rely on them to give her lunch and make a sandwich for tea. I find this helpful and reassuring as I know she has someone calling every day and she is getting a meal prepared for her.

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Review of
Highgate Home Care
from L L (Daughter of Client) published on 7 October 2019

Submitted via Postal Card • Report

Overall Experience

The client, my mum, almost 95 years old, living alone in her own home, has visits from the care service each morning and tea time with lunchtime calls at the weeked. The "regular" carers are very good and go above and beyond their duty tasks - ie changing a light bulb, bed making, hoovering around,

walking mum out into the garden etc.
When a "one-off" carer has called, they can hardly manage the basic tasks - medication not prompted, bedroom left, along with the kitchen in a state of disarray. Dirty pots left, their own rubbish tipped into mother's bin. It is as well they are only sent not very often.

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Home Care Provider Owned by Highgate Home Care