Home Care Providers Owned by Diversity Health and Social Care Ltd

  • Home Care Providers Owned by Diversity Health and Social Care Ltd

Diversity Health and Social Care Ltd Locations (2)

 

2 Home Care Providers owned by Diversity Health and Social Care Ltd

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Diversity Health and Social Care Bow Branch

7 Corsican Square, Lock Studios, London E3 3YD 

7.9 7 reviews

Diversity Health and Social Care Bow Branch provides quality care and support in people 's own homes. Home care includes personal care (such as assistance showering, going to the toilet), help with daily chores such as preparing meals, shopping and… Read more about Diversity Health and Social Care Bow Branch

  • Care Provided
  • Older Person Care
  • Dementia
Diversity Health and Social Care Ltd

Suite 216-217, Estuary House, 196 Ballards Road, Dagenham RM10 9AB 

  • Care Provided
  • Older Person Care
  • Dementia
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Diversity Health and Social Care Ltd Reviews (7)

Reviews Posted for members of Diversity Health and Social Care Ltd

Overall Experience

  • 3
  • 1
  • 1
  • 0
  • 2

Date Published

7
4
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1
Review of

Diversity Health and Social Care Bow Branch

from J H (Client) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review of

Diversity Health and Social Care Bow Branch

from P B (Wife of Client) assisted by family/friend published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very respectful towards my husband they are very great towards him.

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Review of

Diversity Health and Social Care Bow Branch

from D M (Daughter of Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers my dad has are very good polite and caring. I cannot fault them.

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Review of

Diversity Health and Social Care Bow Branch

from Wendy S (Daughter of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Diversity Health and Social Care Bow Branch enough. The care that my mum had over two years has been nothing short of amazing. Care has been thorough and consistent, following a care plan, ensuring that care plans are updated as and when - incredible. They do what they say they are going
to do.
Diversity Bow have always acted as a highly professional organisation. The systems are solid, consistent and it is clear they work well. Communication is key to most things, a certain person, does this exceptionally well.
The co-ordinator is a very special person. His sunny disposition has always made such a difference whilst navigating changes necessary for my mum. I cannot praise the co-ordination of care, the speedy approach to all changes and the diligence to ensure that the care was reviewed and checked upon.
Response times for requests are immediate, the help they give to navigate support from external agencies is commendable. Thank you so much.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

Thank you so much for your wonderful review! We're thrilled to hear that you're having great experience with us. Your kind words motivate our team to keep delivering the best service possible. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you to the best of our abilities


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Review of

Diversity Health and Social Care Bow Branch

from J M (Son of Client) published on 2 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are changed quite often. The quality of training is questionable, had a few carers who had no idea of what to do. Luckily we were visiting, I had to explain to them what to do. People who man the office need telephone training, very rude and nothing gets done if requested, asked for an additional
carer as mum was under palliative care. The office failed to respond, told by email not enough funding in place.
Diversity is putting money first, and care later.
One carer's idea of a shower was to pour 3 bowls of water over mum which left mum traumatised for days. She was 96 at the time and since that went downhill and passed away 3 weeks after the event.
Diversity must be the worst care company in the East End.
Poor Care - Bad training, avoid if possible, will never recommend this company to anyone.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

Dear Sir. Thanks for raising your concerns surrounding mum's care. Mum's package had 3 carers and our company diligently trains all staff with an induction and a yearly refresher training. Carers are fully aware of all assigned tasks as this is clearly stipulated on all service users' support plans and on their care apps which are used for writing their care notes and ticking off all tasks once completed on every visit they attend to. Additionally, we only implement tasks as written on the support plans which are provided for by the local authorities. Its come to our attention before that there was a misunderstanding with regards to extra support, which the office tried to clarify when it was requested for - a care company cannot issue any extra support until the local authorities approve. Our company doesn't deal with the financial aspects of service unless clients are funded privately. That being said, we'd like to offer our heartfelt condolences for mum's passing.


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Review of

Diversity Health and Social Care Bow Branch

from S B (Wife of Client) published on 12 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Can only trust certain carers who will do a good job. The coordinating from the office is diabolical. Try to change hours, very rude when speaking. There is a language barrier throughout conversations. Office staff are confrontational.

Reply from Saliha Dawood, Deputy Manager at Diversity Health and Social Care Bow Branch

We are very sorry that you experienced rude talks and confrontational office staff.
Our service users and the people looking after them mean a lot to us, and we'd like to resolve this ASAP for both you and your husband.
We have got your contacts on our system.
I will ensure we give you a call right away to continue the conversation.
I look forward to ensuring a smooth care journey for your husband from here on.


Thank you, Management


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Review of

Diversity Health and Social Care Bow Branch

from Marilyn L (Client) published on 13 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This agency is the worst agency I have ever had. The management sends carers whatever time suits them not me as agreed. They rush out or just sit downstairs. Their English is poor and those that speak English don’t understand my requests.
They treat me roughly and make my life a misery.

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Awards / Recognitions (0)

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Frequently Asked Questions about Diversity Health and Social Care Ltd

How many Agencies does Diversity Health and Social Care Ltd own?

Diversity Health and Social Care Ltd own 2 Agencies.

Which Diversity Health and Social Care Ltd Agencies have the highest review score?

Diversity Health and Social Care Bow Branch & Diversity Health and Social Care Ltd has the highest review score.
Diversity Health and Social Care Ltd in London

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