Home Care Providers Owned by First Choice Home Care Ltd

8.7 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by First Choice Home Care Ltd

First Choice Home Care Ltd Locations (3)

 

3 Home Care Providers owned by First Choice Home Care Ltd

Sort by:
View on Map
First Choice Home Care (Norwich)

1st Floor, Barton Way, Norwich NR1 1DL 

9.0 6 reviews
"First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few…"   Read all 6 reviews

First Choice Home Care Norwich branch work with a variety of complex service users including those with Mental Health issues, learning disabilities, drug/alcohol abuse histories, various physical disabilities, and challenging behaviours. They also work… Read more about First Choice Home Care (Norwich)

  • Care Provided
  • Older Person Care
  • Dementia
First Choice Home Care (Halesworth)

25 Market Place, Halesworth IP19 8AY 

8.6 7 reviews
"I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing…"   Read all 7 reviews

First Choice Home Care (Halesworth) delivers industry-endorsed home care to elderly customers with a wide variety of needs throughout Norfolk and Suffolk. They carefully select and train their team to provide compassionate and personalised service to… Read more about First Choice Home Care (Halesworth)

  • Care Provided
  • Older Person Care
  • Dementia
First Choice Home Care (Snetterton)

Unit 1B, Harling Road, Snetterton, Norwich NR16 2JU 

8.5 10 reviews
  • Care Provided
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd
Alcedo Care Liverpool, Liverpool
Alcedo Care

First Choice Home Care Ltd Reviews (23)

8.7
First Choice Home Care Ltd has a Group Review Score of 8.7 (8.704) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to First Choice Home Care Ltd must have a Review Score.

Overall Experience

  • 15
  • 5
  • 0
  • 0
  • 0

Date Published

23
2
3
9
14
Review of

First Choice Home Care (Norwich)

from L R (Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from S P (Son of Client) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers who made my mum much more comfortable in her home.Friendly, caring and lovely. I am a carer of 15+ years and I can tell you these cares are the best about.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Norwich)

from R O (Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy the carer visiting and playing together and I always win.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from Eileen H (Client) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers at the moment. Satisfied with the attention I am given at the moment.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Norwich)

from S L (Client) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care (Norwich)supports me very well. I am very settled now which I wasn't with other companies. I have quite a few members of staff who I get on really well with and can trust enough to talk to about things that are bothering me.
They have helped me to understand my health conditions
and be more content. I am happy with the support I get, it doesn't feel uncomfortable in my home.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from P R (Husband of Client) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care and support.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Norwich)

from Maxine B (Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with First Choice Home Care since 21st September and I am very happy with the service I get and the carers that do the visits and their bubbly characters.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Norwich)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care and with our staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from P G (Client) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied using First Choice Home Care. The staff are friendly and well-trained. I would recommend them to anyone else needing care.

Reply from Ana Ramos, Branch Administratoe at First Choice Home Care (Halesworth)

Thank you very much! We are so happy to hear that you are satisfied with the service provided by First Choice Home Care staff. Your feedback is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Jacqueline S (Daughter of Client) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The First Choice Home Care team did an excellent job of caring for my ninety-five year old father. He was treated with kindness, compassion and respect by all the carers who helped him. They provided an outstanding, professional service and I would recommend them to anyone looking for care for a loved
one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Maureen F (Daughter of Client) published on 3 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 95 and a stroke survivor. Now she's in need of more care than I can provide on my own. First Choice have been coming twice a day for a month. Every single member of the team has proved to be lovely to mum. She really enjoys their visits! They are attentive, gentle and thorough. They do exactly
as per the care plan. They also notice and mention any possible worrying issues so I can alert the community nurse. They are a great team and I would recommend First Choice without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from C L (Client) assisted by family/friend published on 10 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice were brilliant in accommodating my care needs after a stay in hospital and adapting my care package to suit my needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from Andrew N (Client) published on 10 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After covid and a stroke in March/April 2020, I was left hemiplegic. After hospital and a rehab ward, I came home and needed full domestic care by the council service. Gradually I learnt to use the toilet and clean myself and be fed and clothed etc. by my wife. We were then obliged to call a private
carer so chose First Choice. Therapists had given me the methods to learn walking and arm use. The First Choice carers ably continue to help and supervise these exercises and ensure I have a safe shower twice a week. All in all, excellent service and all carers do a great job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Halesworth)

from T G (Daughter of Client) published on 10 June 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided enables my 93 year old mother to live in her own home. The twice-daily visits provide reassurance that she is managing and her needs are met.
My mother worries about the staff when they are running late - not for her sake, but for theirs. Occasionally she is not sent a timetable,
which can prove inconvenient, but in the grand scheme of things, this is only a minor point.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from J L (Client) published on 10 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carers since the start of this year and each of them are always polite and cheerful, and informal a plus for me! I need personal care which they do very professionally without embarrassment, helping me to remember medication an important factor, prepare meals etc. They have become an important
part of my day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Brian P (Husband of Client) published on 10 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been very independent people for most of our lives so when my wife became disabled it was hard to deal with. Social Services became involved and brought First Choice in. Latterly my wife became completely paralysed and her personal care is now entirely dealt with by the carers four
times each day, and First Choice also assign sitting times to give me a break from looking after my wife between visits.
The care we receive is outstanding for which we are extremely grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Neil B (Son of Client) published on 18 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care in the form of twice-daily visits for the past couple of years and in the main, we have been more than satisfied with both the quality of care provided and the calibre of staff with whom we have had contact. As with all interactions, there are some individuals who exhibit
a more caring and empathetic nature than others but it would be true to state that mother has developed friendships with a number of her carers which has been of great benefit to her mental wellbeing since the passing of her husband (my father). There are occasionally issues with regard to the timing of the carers visits, meaning that mother is being put to bed somewhat earlier than she would choose to result in her being in bed for at least 12 hrs a night; this is difficult especially as we move into British Summer Time as it remains light outside. Notification of changes in visit timings would be appreciated.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your review. We really appreciate it. It's great to hear that both you and mum are happy with the care and support we provide. We are looking into the issue raised and hope to resolve it promptly and accurately. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Ernest C (Client) published on 17 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at First Choice Home Care (Snetterton) are wonderful. The office staff have communicated with us throughout the time we have had care, when I first started with them my package was set to start a week after my return home. However, First Choice Home Care (Snetterton) ensured that I did
not go without care for a single day and brought their start date early to match my discharge from a care home. They have looked after me for around three years but they also consider my family and go above and beyond their duties. When I spent time in hospital they made regular contact with my son ensuring everything was okay. They have observed my needs for all aspects of my care and discussed with us extra support when we needed it.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you for taking the time to share your feedback with us. We are pleased to hear that all staff at First Choice Home Care have gone the extra miles and ensure that you have been provided with the right level of support. It's wonderful that the support and services that we provide have made such a difference for you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Linda W (Daughter of Client) published on 17 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is ninety-six now and very frail. She has deteriorated in the last six months but the care and consideration shown to her by her carers have been excellent. A couple of the carers are particularly good with her and go the full mile in making sure all is well. There have been a couple of occasions
when I have needed the carers to attend between scheduled visits for “an emergency“ which turned out to be minor but they have always been happy to help. She is treated with dignity and respect.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you very much for sharing your experience with us. We are very pleased to hear you and mum are happy with the care and support that we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Paul T (Son of Client) published on 16 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First Choice Home Care provides care for my mother, who suffers from Alzheimer's. I am extremely pleased with the level of care that First Choice provides. All staff/carers are friendly, professional and go above and beyond to ensure my mother's care needs are met. All carers are positive, polite, respectful
and patient when engaging with my mother and their understanding of her condition is very good. First Choice has been extremely supportive, adaptable and flexible and always work to suit my mother's needs and with her best interests at heart. First Choice always works to ensure the care and service they provide is beneficial to my mother, and their approach to her care is very positive. Overall, all members of staff and carers at First Choice are friendly, professional, approachable, supportive and are always looking to provide the very best level of service possible. I am very pleased and grateful for the work that First Choice do and the level of care and support they provide.

Reply from Mariana Soare, Registered Manager at First Choice Home Care (Snetterton)

Thank you so much for your kind words. We’re so happy to hear that mum and yourself are happy with the care services that we provide. Thank you again!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

First Choice Home Care (Snetterton)

from Hilary C (Client) published on 13 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used First Choice Home Care (Snetterton) since 2014. I’m very pleased with the professional care that they have given me over the years. They make sure they listen to me about what my needs are and relay them to the carers that come to my home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about First Choice Home Care Ltd

How many Agencies does First Choice Home Care Ltd own?

First Choice Home Care Ltd own 3 Agencies.

Which First Choice Home Care Ltd Agencies have the highest review score?

First Choice Home Care (Norwich), First Choice Home Care (Halesworth) & First Choice Home Care (Snetterton) have the highest review score.
First Choice Home Care Ltd in Norfolk First Choice Home Care Ltd in Suffolk

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Choice Home Care Ltd to verify any information. View our terms and conditions. First Choice Home Care Ltd has a Basic Service – more info.