Home Care Providers Owned by Nobilis Care South Ltd

  • Home Care Providers Owned by Nobilis Care South Ltd

Nobilis Care South Ltd Locations (4)

 

4 Home Care Providers owned by Nobilis Care South Ltd

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Nobilis Care Basingstoke

Belvedere House, Basing View, Basingstoke RG21 4HG 

7.3 2 reviews
"The good side of this review is that most of the carers are very good. However the greatest stress for me is carers arriving a lot earlier…"   Read all 2 reviews

Nobilis Care is a premier provider of compassionate, all-encompassing healthcare services, committed to improving the quality of life for individuals and families. Emphasising personalised care and focusing on dignity and respect, the team offers… Read more about Nobilis Care Basingstoke

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Nobilis Care Southampton

365 Bitterne Road, Bitterne Village, Southampton SO18 5RR 

1 review

In-home care services are the ideal solution for the problems of remaining independent in your own home. Yet not all home care agencies are the same and at Nobilis they are proud to be different. Founded in response to personal experience of poor… Read more about Nobilis Care Southampton

  • Care Provided
  • Older Person Care
  • Dementia
Horizon Homecare (Southern)

First Floor Chamber House, Unit B Acorn Office Park, Poole BH12 4NZ 

6.7 2 reviews
  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Platinum Care At Home

15 Swiss House, St Georges Walk, Waterlooville PO7 7TU 

18 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Alcedo Care South Liverpool, Liverpool
Alcedo Care

Nobilis Care South Ltd Reviews (23)

Reviews Posted for members of Nobilis Care South Ltd

Overall Experience

  • 11
  • 7
  • 0
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  • 2

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19
Review of

Nobilis Care Basingstoke

from R M (Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not had any problems with the service provided. The carers I have are kind, caring and always willing to help me with my needs.

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Review of

Nobilis Care Basingstoke

from M H (Wife of Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The good side of this review is that most of the carers are very good. However the greatest stress for me is carers arriving a lot earlier than expected (7 am instead of 8 am) which is not acceptable as I could be in the shower. I accept things happen during unforeseen circumstances but a text or similar
would be appreciated. It's also stressful trying to feed my husband, which due to a medical condition is very slow and sometimes difficult if they turn up a lot earlier than expected and then leave in a rush. Most carers wait a few minutes while I finish but it mostly feels difficult and they never stay the full allocated time. (Husband has one lung, bent windpipe and dementia.)

Reply from Mary Barney, Marketing Executive at Nobilis Care Basingstoke

Thank you for taking the time to share your feedback. Your comments are very important to us, and we truly appreciate you bringing these issues to our attention. Please be assured that we take your concerns seriously, and we will be reviewing the points you've raised with our team to ensure improvements are made. We are committed to addressing the issues you mentioned and will do our best to enhance our service.


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Review of

Horizon Homecare (Southern)

from David R (Son of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also
many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

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Review of

Horizon Homecare (Southern)

from Alistair F (Son of Client) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting
a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!

Reply from Alison Sweeney, HR/Recruitment Consultant at Horizon Homecare (Southern)

We are very sorry to hear that you are unhappy with our service on this occasion.
Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.
At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.
Once we have conducted our investigation we will contact you with the outcome.
In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.
Very best wishes to you and your mother.
Kind Regards
Horizon Homecare Team


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Review of

Nobilis Care Southampton

from Dennis L (Client) published on 4 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This review relates to January 2021 and the preceding 12 months.
Since this company purchased my previous homecare company I have experienced the worst care I ever have. I have been stalked by one carer, asked by another dressed more like a pole dancer than a carer if I would like a "massage", had
domestic assistance which could only be described as appalling, repeated changes to rota by several hours without any notification, even when informed I have hospital appointments to attend, advised up to six members of staff and still the call time changed until past my appointment.
The worst company ever!

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Review of

Platinum Care At Home

from N F (Daughter of Client) published on 17 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleased with the care my mum has received, my only problem has been with mum getting a breakdown of who is coming each week and sometimes how early an evening visit is bearing in mind the carers are putting her in her nightclothes (she is not bedbound). On a plus note, they have tried hard
to give mum continuity of care which as I am still working gives me peace of mind and the carers really do care.

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Review of

Platinum Care At Home

from Maureen T (Daughter of Client) assisted by family/friend published on 10 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care now is great, wasn't at first, but now everything is fine.

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Review of

Platinum Care At Home

from Elaine M (Client) published on 3 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the service provided.

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Review of

Platinum Care At Home

from Shirley H (Wife of Client) published on 18 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care that you are giving my husband every morning. He seems to get on with all his carers which is a good thing. They are usually on time unless there is a problem with the customer before or even the traffic.

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Review of

Platinum Care At Home

from A H (Son of Client) published on 19 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good so far but only with Mum for 2 weeks. It is a social services contract for one month so I cannot comment on costs etc.

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Review of

Platinum Care At Home

from Elisabeth B (Client) assisted by family/friend published on 19 June 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, prepared to go the extra mile to assist.

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Review of

Platinum Care At Home

from C G (Son of Client) published on 21 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has in the closing stages of terminal cancer. She could look after herself most of the time but needed help to get ready for the day (cleaning and dressing). The Platinum Care At Home nurses provided exactly what she needed. They were compassionate; professional; caring; engaging and punctual.
Everyone of them was a perfect fit for us. Top class.

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Review of

Platinum Care At Home

from Enid C (Client) published on 23 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum care is a wonderful firm. Carers are first class and they have very good office staff. The best firm I have ever had.

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Review of

Platinum Care At Home

from L H (Client) published on 7 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers do an excellent job and are always pleasant.

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Review of

Platinum Care At Home

from Leanne C (Mother of Client) published on 31 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is always happy when the carers arrive to see her. She is always treated with respect and dignity. She enjoys her days out with them and they go to lots of different and exciting places to keep my daughter engaged in her surroundings. I have no concerns regarding the care she receives and
would highly recommend them.

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Review of

Platinum Care At Home

from Linda G (Client) published on 31 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care package going well. Best care I have had.

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Review of

Platinum Care At Home

from Maura T (Daughter of Client) published on 31 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After an early hiccup where an evening carer did not turn up, carers have been very reliable. All have been friendly, polite and professional, therefore the standard of care is high. The agency has been very flexible in meeting the requested timings of care for my Mother.

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Review of

Platinum Care At Home

from J P (Client) assisted by family/friend published on 30 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They do their job properly. Really quite good - I haven't got any complaints.
Some of the staff really put themselves out for me and I appreciate it.

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Review of

Platinum Care At Home

from Deirdre F (Client) published on 24 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good and reliable.

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Review of

Platinum Care At Home

from V D (Client) published on 20 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful, make me laugh and cheer me up.

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Awards / Recognitions (0)

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Frequently Asked Questions about Nobilis Care South Ltd

How many Agencies does Nobilis Care South Ltd own?

Nobilis Care South Ltd own 4 Agencies.

Which Nobilis Care South Ltd Agencies have the highest review score?

Nobilis Care Basingstoke, Horizon Homecare (Southern) & Platinum Care At Home have the highest review score.
Nobilis Care South Ltd in Dorset Nobilis Care South Ltd in Hampshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nobilis Care South Ltd to verify any information. View our terms and conditions. Nobilis Care South Ltd has a Basic Service – more info.