Home Care Providers Owned by Westwood Homecare (North West) Ltd

  • Home Care Providers Owned by Westwood Homecare (North West) Ltd

Westwood Homecare (North West) Ltd Locations (3)

 

3 Home Care Providers owned by Westwood Homecare (North West) Ltd

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Westwood Homecare (NorthWest) Ltd Stockport

258 Finney Lane, Heald Green, Cheadle SK8 3QD 

1 review
  • Care Provided
  • Older Person Care
  • Dementia
Westwood Homecare

Victoria House, 42 Market Street, Bolton BL4 7NY 

  • Care Provided
  • Older Person Care
  • Dementia
Westwood Homecare

464 Wilmslow Road, Manchester M20 3BG 

2 reviews
  • Care Provided
  • Older Person Care
  • Dementia
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Westwood Homecare (North West) Ltd Reviews (3)

Reviews Posted for members of Westwood Homecare (North West) Ltd

Overall Experience

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Review of

Westwood Homecare (NorthWest) Ltd Stockport

from Christine F (Wife of Client) published on 12 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were introduced to Westwood Homecare, Stockport when my husband was discharged from hospital in February. He was to have visits for care, four times daily and if necessary their "Twilight" visit. From the outset, the carers were professional, helpful, polite, friendly and efficient. On meeting my
husband, they would address him by name and greet me. Nothing was too much trouble and they would speak to him politely as you would any adult friend, and have a laugh with him and jolly him along. If he decided that he was tired and would rather stay under the covers. Please pass on our thanks and in particular, my personal thanks for all their hard work and care. Thank you.

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Review of

Westwood Homecare

from Peter B (Client) published on 27 November 2018

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Brought in for personal and domestic care was told on sign up they could do everything. Office staff are rude and tbh don't really care, my advice would be look for a firm that keeps their word. There are loads of other faults as well, very slow to respond if you can get through to them.

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Review of

Westwood Homecare

from Lorraine O (Daughter of Client) published on 4 December 2017

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was employing this agency to care for my 80-year-old mother who has late stage Dementia and my 91-year-old frail father. We have had a catalogue of safeguarding issues with them over the last few months. Mainly with them not turning up but there have been a few safeguarding issues reported to the
council by community nurses and social workers.


My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.


Reply from Ben Derbyshire, Assistant Manager at Westwood Homecare

Dear Lorraine, thank you for raising these concerns. In response, the rota which covered the calls for both your Mother and Father we already arranged the week previous but the staff allocated contacted the office to say they would not be able to attend. We were left with no alternative but to use an outside agency- previously agreed with yourself and your brother that this would be acceptable as a last resort. Westwood Homecare no longer have the need for agency as we have recruited fully trained, experienced and flexible staff. With regards to Westwood Homecare not offering an apology I believe you have spoken with our director about this issue, and also have been in constant contact with myself and my assistant manager.
The new management team at Westwood Homecare have only been in place 6 weeks and have been working extremely hard to ensure we are able to provide exceptional care for our clients.
I hope you find this response satisfactory.


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Awards / Recognitions (0)

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Frequently Asked Questions about Westwood Homecare (North West) Ltd

How many Agencies does Westwood Homecare (North West) Ltd own?

Westwood Homecare (North West) Ltd own 3 Agencies.

Which Westwood Homecare (North West) Ltd Agencies have the highest review score?

Westwood Homecare, Westwood Homecare (NorthWest) Ltd Stockport & Westwood Homecare have the highest review score.
Westwood Homecare (North West) Ltd in Greater Manchester

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