Home Care Providers Owned by Home Care Preferred

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Care Preferred
Based in Winchmore Hill, London, Home Care Preferred believes people should be able to stay in their own homes and is committed to ensuring this is possible, whatever care needs they might have.

The kind and caring team has been carefully selected the ensure the best quality care. Service users receive care tailored to their needs and preferences so they can continue living the way they want.

The wide range of services available includes home care for older people, end of life home care, support for Acquired brain injury and neurological conditions as well as support for adults with learning disabilities.

Home Care Preferred Locations (2)

 

2 Home Care Providers owned by Home Care Preferred

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Home Care Preferred Barnet

3c Galley House, Moon Lane, Barnet EN5 5YL 

9.9 45 reviews
"We could not have asked for anything more from Home Care Preferred. They were outstanding in their support and care for my friend. They…"   Read all 45 reviews

Home Care Preferred are providers of high-quality homecare for a wide range of people, enabling them to have the maximum independence whilst living at home. Care services are offered to those living in Barnet, North London and the surrounding boroughs. The… Read more about Home Care Preferred Barnet

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Care Preferred London & Hertfordshire

Firs Farm Community Hub, Firs Lane, Winchmore Hill, London N21 2PJ 

9.8 12 reviews
"A very well-organised, diligent and compassionate service. Responsive and listening staff who aim to provide authentic, warm care even in…"   Read all 12 reviews

Home Care Preferred was established in 2012 with the ambition of providing the best care possible. The team shares the passion, skills and personality that enables them to ensure clients and their families are happy. The London and Hertfordshire branch… Read more about Home Care Preferred London & Hertfordshire

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Home Care Preferred Reviews (57)

9.8
Home Care Preferred has a Group Review Score of 9.8 (9.829) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Care Preferred must have a Review Score.

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Review of

Home Care Preferred London & Hertfordshire

from R P (Client) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the carers and the care I receive from this agency. Although due to circumstances that may be out of their control each and every carer sent are so lovely and respectful. I am quite a young care user who has poor mobility, so it is as important I have a good relationship with carers
as I do with the physical elements of the care I receive. Great agency I fully recommend.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

We are very grateful that you took the time to review our service, thank you. We will always do our best to continue providing the service you deserve. We are extremely pleased you are happy with the team and our agency. Thank you


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Review of

Home Care Preferred London & Hertfordshire

from D B (Client) published on 1 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generaly all the carers are cheerful, competent hard working women. I do have an ongoing problem. Apart from old age and MS, I have age-related macular degeneration. I now have a certificate for low vision. This means that everything, particular in the kitchen, has to be put back in the same place or
I cannot find it. Also the fridge should be checked for food that has gone off. Also some carers don't do the full hour and there are always jobs to do. There are four carers which I have asked for, which fill my needs and I would be very satisfied to have any of them regularly.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for taking the time to respond. You are a long standing and valued client. I am sorry to learn that sometimes the carers have not been spending the whole hour with you. This is not typical of our service and we will make sure this matter is rectified. We will also make direct contact with you about this and other matters you mentioned. I am confident we will resolve these issues.


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Review of

Home Care Preferred London & Hertfordshire

from Iris B (Wife of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had care from Home Care since May 2024.
All the carers we have had have been very good. They are all very pleasant and friendly and take the trouble to chat with my husband and put him at ease. They are all very professional, we could not wish for better. We have had care from this company
before and did not hesitate to contact them when we needed help again.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Many thanks for your kind comments and taking the time to review our service. It is real pleasure providing support.


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Review of

Home Care Preferred London & Hertfordshire

from K B (Son of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-organised, diligent and compassionate service. Responsive and listening staff who aim to provide authentic, warm care even in challenging circumstances. Flexible and professional approach to all the requirements of elderly care. Thank you.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you so much for taking the time to review our service. We really appreciate the kind words and it makes us very happy to that our support is working well. Many thanks


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Review of

Home Care Preferred London & Hertfordshire

from Paul K (Son of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff who were both empathetic and caring. Prepared to go the extra mile and meet our ever-changing situation. Big thanks to two carers in particular. I wouldn't hesitate to recommend Home Care Preferred. They enabled my father to carry on living in his own surroundings for as long as possible.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for taking the time to review our service. We are so happy to read your kind words and that our service enabled your father to remain safely at home. It has been a privilege to provide support.


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Review of

Home Care Preferred Barnet

from Jean L (Power of Attorney of Client) published on 17 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for anything more from Home Care Preferred. They were outstanding in their support and care for my friend. They went out of their way no matter what time of day or night to help with any routine or crisis matters. They dealt with the health service, gave me advice, were very
easy to communicate with and proactive where they needed decisions or further involvement with us. We felt known by them. Their administrative systems worked excellently.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind feedback and comments. As always, just give us a buzz if we can be of further assistance. Best wishes to all.


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Review of

Home Care Preferred London & Hertfordshire

from Pat B (Mother of Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team is friendly and knowledgeable and has responded effectively to our queries. The support workers are conscientious and flexible in ensuring my son’s needs are met and they spend quality time together.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for your review and we are pleased that you and your son are happy with our service. It is always a pleasure to provide support for him.


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Review of

Home Care Preferred London & Hertfordshire

from Anna K (Daughter of Client) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred have some of the most knowledgeable, skilled and kind carers in the business. The care they provide is second to none and we can rest easy knowing our mum is looked after by the best. Communication with the office is good and rotas are given on time so you are able to plan ahead
and anticipate any difficulties. Excellent service from an excellent agency.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you so much for your kind review. It is a great pleasure to support your mum and our team will be touched by your lovely words. Much appreciated.


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Review of

Home Care Preferred London & Hertfordshire

from A J (Client) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Home Care Preferred several days a week for support before and after hospital admission for serious abdominal surgery last year. I continue to use them one day a week for ongoing help with household tasks such as laundry, cooking etc. I have found all the carers competent, helpful, cheerful and
generally very willing to carry out miscellaneous tasks. Management are very approachable and respond quickly to texts and emails. They are very flexible if I need to change visit days or times.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

We really appreciate you taking the time to leave this lovely review of our services. It is an absolute pleasure to support you. Thank you, such comments make our work very rewarding.


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Review of

Home Care Preferred London & Hertfordshire

from C M (Daughter of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare Preferred have been an amazing service provider. All the staff, both carers and management, are extremely helpful and lovely. My 101-year-old mother has been treated in such a respectful way and I as her daughter have received a tremendous amount of practical/emotional support. Without them,
Mum would have had to go into residential care long ago, so they have enabled us to keep Mum at home, respecting her wishes/dignity as an older person.

Reply from Ken Waterhouse, Manager at Home Care Preferred London & Hertfordshire

A big thank you for taking the time to review our services. It has been a privilege to provide support to a wonderful lady and delightful family. We very much appreciate your kind words.


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Review of

Home Care Preferred London & Hertfordshire

from Polly L (Niece of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family has used Home Care Preferred for many years, first with hourly carers and now with a live-in carer. The standards are always extremely high, but more important is the genuine care for our relatives shown by everyone associated with Home Care Preferred. We always recommend them to new clients.

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

Thank you for these lovely comments, which makes us all very happy. It is such a pleasure to provide support and your words mean a great deal. Thank you!


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Review of

Home Care Preferred London & Hertfordshire

from N M (Daughter of Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Home Care Preferred is incredible. My mother is very happy with the carers that visit her and I am extremely grateful and very thankful to have such wonderful people helping me take care of her. Gives me time to be a daughter and not just a carer. Thank you Home Care!

Reply from Ken waterhouse, Manager at Home Care Preferred London & Hertfordshire

It is a pleasure for us to support your mum and we are very happy that this gives you time to be a daughter. Many thanks for your kind words and always being so nice to our team.


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Review of

Home Care Preferred Barnet

from Glen A (Son of Client) published on 2 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the Home Care Preferred team. Have previously used another highly rated provider but this team are a level up. They would regularly go above and beyond my expectations, e.g. additional unplanned visits which were not charged for, frequent communication from managers and supervisors,
arranging changes in medication with GP and collecting from pharmacy, to name just a few. I can highly recommend and would definitely use again if circumstance dictates.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear Glen, Thank you and we appreciate your feedback and kind words. Please feel free to call us anytime should the need arise. Best regards to everyone.


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Review of

Home Care Preferred Barnet

from C H (Niece of Client) published on 10 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend Home Care Preferred. They have relieved me of much of the stress and hard work of looking after my aunt. They help manage doctor's appointments, and medication and have even looked after the dog. They are friendly, reliable and professional. They also completely understand the
psychological and emotional aspects of looking after an independent-minded person who finds it hard to come to terms with needing increasing care.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you and appreciate your kind feedback. We are glad that our service meets your expectations. As always, do let us know if we can be of further assistance to your aunt. Thanks again.


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Review of

Home Care Preferred Barnet

from S B (Son of Client) published on 13 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Preferred has been providing daily care to my mum since summer 2020. I do not live near my mum and needed help. Home Care Preferred is easy to work with remotely, always responding quickly to email/phone calls, and that has continued to be the case. The quality of care provided has been excellent
and I highly recommend them to anyone seeking quality care for a loved one.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you and appreciate your kind feedback. We are glad to hear that you are pleased with the quality of care provided for your mum. Thanks again.


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Review of

Home Care Preferred Barnet

from Saleema Q (Daughter of Client) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of this agency genuinely care about the welfare of their clients. The carer who looked after my mum from Jan to June 2023 went above and beyond what we expected. Her communication was excellent, friendly and cooperative. She listened and complied with our requests to stick to a specific
morning routine which helped mum gain confidence and she enjoyed her company. We would happily recommend them and would certainly use their service again.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your kind words and feedback. We hope mum is doing well and it was a pleasure looking after her.


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Review of

Home Care Preferred Barnet

from M A (Son of Client) published on 17 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been clients since 2019 for my late uncle and my father since 2021. The manager is always on hand to advise, and she has worked with us on increasing his visits post-hospital stays, her team were flexible with discharge delays. The team are very helpful from advising me about medicine
to use of cameras in the home. This family firm helps us with our family keep Dad at home, and I have no problem recommending them and their carers.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your feedback and kind words. Our doors are always open to you and the family should you need further assistance or advice. Best wishes to Dad and the family.


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Review of

Home Care Preferred Barnet

from L D (Client) published on 5 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed some respite care recovering from an injury recently. The assessment was done in a professional manner and immediately they understood and suggested the type of service required for me. The carer they sent was caring and attentive to my needs. No complaints. I highly recommend them for their
professionalism and proactive approach.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Thank you for your positive feedback and kind words. We hope you have fully recovered.


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Review of

Home Care Preferred Barnet

from Mark D (Son of Client) published on 29 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first phoned I spoke to the finance director, told her my mother needed care but I had no idea what to enquire about. She was very helpful and arranged for an assessment the next day. The manager carried out the assessment, and she was wonderful. The service started immediately with no delay,
which is just what my mother needed. I subsequently asked my mother if she liked the carer service and if she liked the carers. My mother's only previous experience of carers was during and after a hospital stay, and she did not much like the care she received then. Home Care Preferred carers were clearly much nicer, and my mother was very pleased with the Home Care Preferred carers and their service in general. I have had a very good experience with this company and I am really pleased I went to them.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear Mark, thank you for your feedback and kind words. Please convey our best wishes to Mum from all of us.


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Review of

Home Care Preferred Barnet

from Sin Yee L (Daughter of Client) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer took really good care of the client, providing medicine and meals regularly. The carer made sure that the client had a balanced diet and provided all the necessities that the client needed. The carer was very friendly and patient with the client. The carer also kept me updated on the client's
recovery progressed every day.

Reply from Boon Leong Qua, Community Relations Manager at Home Care Preferred Barnet

Dear SL,
Thank you for your kind words and positive feedback. It was a pleasure looking after the client. We hope he has fully recovered. Best wishes to everyone.


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Awards / Recognitions (1)

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Frequently Asked Questions about Home Care Preferred

How many Agencies does Home Care Preferred own?

Home Care Preferred own 2 Agencies.

Which Home Care Preferred Agencies have the highest review score?

Home Care Preferred Barnet & Home Care Preferred London & Hertfordshire have the highest review score.
Home Care Preferred in London

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Preferred to verify any information. View our terms and conditions. Home Care Preferred has a Platinum Service – more info.