Home Care Providers Owned by Westmorland Homecare

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Westmorland Homecare
Westmorland Homecare was founded by Dr Josh Macaulay and Dr Chris Moss. As an A&E doctor and anaesthetist, they decided they wanted to help people outside of hospital as well as in it.

Their home care agency was founded, after finding people were coming to hospital after poor care at home, or were unable to leave hospital because the right support was not there for them at home.

Their highly trained and experienced staff enable people to live in their own homes for as long as they wish, remaining active and independent and continuing to lead rich and fulfilling lives.

Their support which is tailored around the individual enables people to still live life to the full.

Westmorland Homecare Locations (5)

 

5 Home Care Providers owned by Westmorland Homecare

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Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX 

10 51 reviews
"The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems…"   Read all 51 reviews

Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care… Read more about Westmorland Homecare (Kendal)

  • Care Provided
  • Older Person Care
  • Dementia
Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN 

9.9 40 reviews
"Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and…"   Read all 40 reviews

Westmorland Homecare is a unique services set originally by 2 Doctors with a passion for community home care service. Their vision is to change the way homecare is delivered by making a positive difference to people's lives every day. They want to provide… Read more about Westmorland Homecare (Wyre & Fylde)

  • Care Provided
  • Older Person Care
  • Dementia
Westmorland Homecare Lancaster & Morecambe

25 Brock Street, Lancaster LA1 1UR 

9.9 35 reviews
"My wife and I have been totally satisfied for the last 2 years. The management and staff undergo ongoing training sessions which is a vital…"   Read all 35 reviews

Westmorland Homecare (Lancaster) provides professional, high-quality home care to people over the age of 18. Its wide range of services allow people with care needs in the community to remain happy, healthy and active in the comfort of their own homes. Each… Read more about Westmorland Homecare Lancaster & Morecambe

  • Care Provided
  • Older Person Care
  • Dementia
Westmorland Homecare (Preston & South Ribble)

6 Chapel Street, Preston PR1 8BU 

9.1 4 reviews
"Very helpful staff who always arrive on time and do whatever is necessary. Helpful with problems with the hospital. Thank you.…"   Read all 4 reviews

Westmorland Homecare - Preston & South Ribble is set to open in October 2023. It is a doctor led service and part of the Westmorland Homecare family and intends to deliver the same quality services and jobs to the population of Preston and the surrounding… Read more about Westmorland Homecare (Preston & South Ribble)

  • Care Provided
  • Older Person Care
  • Dementia
Westmorland Homecare, Penrith

2 Penrith New Squares, Bowling Green Lane, Penrith CA11 7GN 

9.1 4 reviews

Westmorland Homecare, Penrith provides home care services to people in their own homes. Home care services includes personal care such as showering as well as help with daily chores like shopping, assistance with attending appointments, dementia… Read more about Westmorland Homecare, Penrith

  • Care Provided
  • Older Person Care

Westmorland Homecare Reviews (134)

9.6
Westmorland Homecare has a Group Review Score of 9.6 (9.601) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Westmorland Homecare must have a Review Score.

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Review of

Westmorland Homecare (Wyre & Fylde)

from D E (Wife of Client) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Review of

Westmorland Homecare, Penrith

from C N (Wife of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive with a team selected in relation to my husband's very individual needs and support.
The team are caring, engaging and support his independence within his home.
Office staff are very responsive to requests for changes or additional help.
Management is very supportive and professional
and recruitment is of the highest calibre with excellent training in place to empower staff to give their best.

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Review of

Westmorland Homecare, Penrith

from S F (Wife of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely satisfied with our care over the past year. The carers are very well trained and knowledgable, and my husband (who is bed-bound/wheelchair bound) really enjoys their visits. I help with my husbands care, and find this very useful as I can discuss and agree any changes
we make to the care plan. The management team are always accessible and reviews clients regularly to see if the service is satisfactory. I could not see that the whole organisation could be improved!

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your kind words. It is so lovely to hear the positive impact that our service has had over the past year for yourself and your husband.


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Review of

Westmorland Homecare, Penrith

from A W (Son of Client) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with a care provided for 6 months that were appalling, it was with great relief to find Westmorland Homecare in the Penrith area. They could not have been more helpful and professional in their care. They have met the high standard we expected for my 96 year old mother. She has provision
that meets her needs and the flexibility to respond to changes in circumstances. I would thoroughly recommend them to anyone looking for a company that genuinely provides great standards and care.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely words, and for taking the time to write this review. I'm so pleased that the service is meeting mum's needs.


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Review of

Westmorland Homecare Lancaster & Morecambe

from N K (Client) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward to the carers coming as they are always cheerful and willing to help.

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Review of

Westmorland Homecare (Kendal)

from D M (Husband of Client) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who visits us are all very polite, conscientious and thorough. We have a very pleasant relationship with them all. There seems to be a strong desire to please the customer.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review, its lovely to hear your feedback which I shall share with your team. I know they look forward to visiting.


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Review of

Westmorland Homecare (Kendal)

from N H (Wife of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my husband with empathy and dignity at all times. The carers are very punctual and come at the appointment time and of they are late a phone call is made.
The carers treat our home with care and reflect my wishes about my husband's care.
This is the second time we have used the services
of the agency and would use again if we needed.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to submit this review. It's lovely that others can hear about our dedicated team when considering their own requirements. It has been a pleasure to be invited into your home and to get to know you both.


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Review of

Westmorland Homecare (Wyre & Fylde)

from Nick M (Husband of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and punctuality. I told a staff member I had passed a Westmorland brochure to another potential client, who has since been visited by an Westmorland employee. The family were
very pleased with what they had heard and read.

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Review of

Westmorland Homecare Lancaster & Morecambe

from B H (Client) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been totally satisfied for the last 2 years. The management and staff undergo ongoing training sessions which is a vital part of the excellent service they provide.
The welfare and contentment of their staff also contribute to the first-class service offered.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I would just like to personally thank you for your very kind words and taking the time to provide us with this feedback. It is heartwarming to hear that both yourself and your Wife are receiving everything you need and it sounds like you both have a fantastic team of staff. I know, that it is very much reciprocated and they equally enjoy the company of yourself and your Wife. As always, if there is anything further we can do to support you both then please do not hesitate to get in touch. Best wishes to you both.


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Review of

Westmorland Homecare (Preston & South Ribble)

from A I (Son of Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, the care providers are respectful and courteous helping with my mum's every need. Brilliant, would recommend.

Reply from Elizabeth Logan, Care Manager at Westmorland Homecare (Preston & South Ribble)

Thank you for taking the time to post such wonderful feedback, your kind words mean a lot to the team. We are so pleased to hear that both you and your mum are having such a positive experience with Westmorland Homecare that you would recommend us to others. We strive to lead by example ensuring that every need is met with care and dedication.


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Review of

Westmorland Homecare (Preston & South Ribble)

from J B (Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who always arrive on time and do whatever is necessary. Helpful with problems with the hospital. Thank you.

Reply from Elizabeth Logan, Care Manager at Westmorland Homecare (Preston & South Ribble)

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that your involvement with Westmorland Homecare for care and support has been so positive. Your well-being is our top priority and it means the world to us to know we are making a difference, we are always here for you.


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Review of

Westmorland Homecare Lancaster & Morecambe

from M B (Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service provided very helpful and always provided pleasantly. The staff are willing to do any of the jobs that I may find hard to do.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I am hoping this response reaches you well M, and I would personally like to thank you for taking the time to provide us with this feedback. I am so pleased to hear that you find your team of HCAs helpful and pleasant and I know the HCAs equally enjoy coming to see you. As always, if there is anything further we can do to support you, please do not hesitate to let me know. We are always more than happy to help.


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Review of

Westmorland Homecare, Penrith

from Eve W (Daughter of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We got carers from Westmorland Homecare for my mum who has dementia and also for our dad at the end of his life. The care they've given has been brilliant. The carers have been kind and patient with my mum. The team have been really quick to adapt to our changing needs and offer extra support where
they can.

Reply from Charlotte Cooper, Care Manager at Westmorland Homecare, Penrith

Thank you so much for your lovely review. It was a real pleasure to be a part of your wonderful parents' lives.


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Review of

Westmorland Homecare (Wyre & Fylde)

from Jenny H (Daughter of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all dealings with this company in regards to my Dad's care very efficient, friendly and helpful. He especially finds one carer in particular has a good sense of humour plus two other staff members in particular show plenty of initiative in helping around the house. Their visits perk the
day up for him and help my Mum's domestic load. All the staff are lovely people who are happy to be looking after Dad. The office staff are very responsive too and look to sort out problems even going as far as contacting pharmacies to help sort out meds. Thanks guys. We all really appreciate you.

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Review of

Westmorland Homecare (Kendal)

from J S (Client) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate having the comfort and care that I am to stay in my own home also that I can rely on knowing that the arranged times are always kept promptly, that I can contact the office with any worries. If I was ill they would contact a doctor or ambulance and stay with until they had arrived.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

It is an honour to support you and we are grateful to have the opportunity. The team always look forward to visiting, thank you for taking the time to provide this feedback.


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Review of

Westmorland Homecare (Wyre & Fylde)

from J F (Client) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very efficient and helpful and have no problems with the service provided.

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Review of

Westmorland Homecare (Wyre & Fylde)

from H S (Daughter of Client) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of Westmorland's care, from the office staff who are helpful and nothing is too much trouble. The carers have all been matched to my father and mother's needs and we have a wonderful team of carers - they do excellent care and are always cheerful and respect both my parents'
needs. We have no concerns with any aspect of Westmorland's care and would not hesitate to recommend them to anyone. Thank you to everyone at Westmorland.

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Review of

Westmorland Homecare Lancaster & Morecambe

from A W (Wife of Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dealing with your company for almost 2 years, I have no complaints about them at all with my husband's care. All his carers are very respectful and careful with him and myself, also of our home. They clean up after themselves, arrive on time (as much as they can depending on traffic) and are willing
to stay if necessary. We would use your company for all day visits but to costly to use full time.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

I hope this response reaches you well A. I would personally like to thank you whole heartedly for your valued feedback. It is truly fantastic to hear that your Husband's team are supporting you both in such a way that is making a difference for you both. We strive to ensure that our clients and their families receive nothing but the highest standards of support and care, and it is so reassuring to know that you are both happy. That's what we are here for, and as always if there is ever anything more that we can support with then please do not hesitate to let us know.


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Review of

Westmorland Homecare Lancaster & Morecambe

from P W (Husband of Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Westmorland for over three years and the experience has exceeded our expectations. The staff are so supportive and caring towards my wife and have become my second family. I have been supported as well, it can be lonely as a sole carer. The office team are great and nothing is too
much trouble for them. I am impressed by the way they help me with monitoring my wife's health and medication. We feel blessed.

Reply from Katie Pennington, Registered Care Manager at Westmorland Homecare Lancaster & Morecambe

Hello, I hope this message finds you well. I personally wanted to thank you for the time you have taken to leave us this outstanding feedback. Your appreciation means a great deal to us and it's heart-warming to know that we are making such a difference to both yours and your wife's life. Knowing that we are a support to you both and we have such an impact on your well-being is so rewarding and exactly why we do what we do! We can only thank you both for welcoming us into your home, and also make our team feel a part of your family too, I know the appreciation is very much reciprocated and your wonderful team truly love being a part of your lives. If there is ever anything more we can do you know where we are. Thank you so much and see you both soon!


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Review of

Westmorland Homecare (Kendal)

from W F (Wife of Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly, kind staff, always available to help.

Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)

Thank you for taking the time to leave us a review, we appreciate your kind words. The team look forward to visiting and we are honored to be a part of your lives. Kind regards.


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Awards / Recognitions (1)

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Frequently Asked Questions about Westmorland Homecare

How many Agencies does Westmorland Homecare own?

Westmorland Homecare own 5 Agencies.

Which Westmorland Homecare Agencies have the highest review score?

Westmorland Homecare (Kendal), Westmorland Homecare (Wyre & Fylde) & Westmorland Homecare Lancaster & Morecambe have the highest review score.
Westmorland Homecare in Cumbria Westmorland Homecare in Lancashire

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